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I had enough of Gazzin!

Posted by Joomla, 10-27-2005, 01:50 PM
I don't want to elaborate why, but it's the same as what other frustrated clients are saying about them. I've been waiting too long for them to get their acts together. I just had enough!!! Do you guys know any alternative reseller hosting which is "RELIABLE"? Hosting that are true to their SLA? The only thing i need is... - linux server (CPANEL) - unlimited domain - unlimited mysql - more than 60GB bandwidth - more than 6GB web space - overselling feature doesn't need to be as cheap as Gazzin. Cheap equals unreliable. tia. Last edited by Joomla; 10-27-2005 at 01:55 PM.
Posted by Lubby, 10-27-2005, 01:57 PM
What are you expecting to pay for those sorts of features? There are many reliable hosts out there that can offer you specs like that. But most cost quite a bit more then Gazzin pricing. If you can't afford a higher amount for reliability, you may want to look at getting a smaller plan.
Posted by Joomla, 10-27-2005, 02:03 PM
at my end post, I said.... "doesn't need to be as cheap as Gazzin. Cheap equals unreliable." So, I can pay twice or more.
Posted by psykik, 10-27-2005, 02:41 PM
check out hostingzoom (or resellerzoom it's the same company)
Posted by Profuse-Will, 10-27-2005, 05:38 PM
Hi Joomla, What server are you on and what problem did you have? Please elaborate as we have many clients and servers in our cluster.
Posted by layer0, 10-27-2005, 05:51 PM
How much are you willing to pay for that package?
Posted by ldcdc, 10-27-2005, 06:07 PM
If Gazzin refunded you in a timely manner, they did stick to their SLA. They can have 0% uptime, as far as the SLA is concerned, you deserve your money back and that's it. Clanosiris, your webmaster seems to have forgotten to correct the inconsistencies between the uptime percents mentioned on the front page and the ones mentioned in the SLA. Which is it, 99.9% or 99.5% uptime guarantee?
Posted by Shaw Networks, 10-27-2005, 09:46 PM
I'm pretty sure we all know what he means, he wants a web hosting company that will stay above their posted uptime level of 99.5% or 99.9% (whichever one it is).
Posted by ricardomz, 10-27-2005, 10:40 PM
Hi, Check out bliksemhosting, their support and service is excelent.. Regards.
Posted by FlightLizard, 10-27-2005, 11:43 PM
I would second this have been with them for over 6 months great uptime server mgmnt.
Posted by willy303, 10-28-2005, 10:35 AM
Hi Clanosiris, Since you are a representative of Gazzin, I want to inform you of my problems with Gazzin, and would really appreciate your comments. I am currently a subscriber, and my server is Mercury. The web site is fine. The problem is the email. The email services went down last Oct. 24. That was 5 days ago. Up until now, your technical people haven't solved the problem yet. Ticket ID: ZDJ-390401 (Currently still open) You people are constantly closing the ticket, saying the issue has been solved. But problems like cannot login on webmail, cannot retrieve using an email client, and emails boucing off when sent to our email addresses, always comes back. One of your people was even confident enough to inform me "The issue is PERMANENTLY resolved now." I thought my problem was solved, up until a few hours later. I cannot login again. Anyone would understand my situation, our company haven't had reliable email access for 5 DAYS already. Our business has been really affected. I got tired of your technical people's usual answer "Our senior admin is working on the mail issue and we will get back to you once it will get resolved." Your response time to answer an open ticket is not satisfactory. I have to wait several hours before a reply. I tried chatting with your technical people, and they are not much help either. The usual "Our senior admin is working on the mail issue and we will get back to you once it will get resolved." I suggest you should let your senior admin be the operator for support. I might get straight answers from him. I tried posting this issue at the Gazzin Forums, under Testimonials, hoping I would get a manager or the owner's attention. After a few minutes, it was deleted. I guess the Forum's Testimonials are crap. The bad experiences are deleted, and the good ones are left. What can you say about this? I found William's email address on the net, and sent him an email a couple of days ago, explaining my situation. I haven't received any replies yet. I am just assuming the server that hosts his email address is also experiencing the same problem. joke! Anyway, under these circumstances, after what I went through the whole week, I am considering leaving Gazzin. Is there anything you can tell me to change my mind? What can you tell the people reading this post to consider being a customer of your company after the experience I had?
Posted by Profuse-Will, 10-28-2005, 12:50 PM
Hi Willy, I will get a tech to resolve your issue. I apologize for the delays but I have spoken to the team about the delay in your treatment as well as not resolving your issue in a timely matter. If you can PM me your reseller ID I will go ahead and credit you a 100% due to the issue you received from us.
Posted by Samcoder, 10-28-2005, 03:34 PM
Hello Willy, I am also facing these email related issues and have to reset my passwords almost daily. The email problems are the latest issue apart from the frequent outages of website unavailability for 5 min to 40 min and so on several times a day. I have records from Hyperspin as well as from Siteuptime. Now I have stopped complaining as this is the regular feature of Gazzin (Windows) Mercury server. Every reseller is having the same problem with this server. I have emails from few of them. First from last one and half they were blaming outages with my website on using private name server, as Clanosirius has also mentioned in one of my thread on WHT. (Help - Need Windows reseller web host) Now I am using ( more than a week) their NS10& NS11 for all my clients as well my website. But the outages are still there. And see I am suffering from my business as well as from their billing. Here is how: In second week of OCT I have recd. a reply from William that I should wait for this month when I almost planned for a move to some other host. I have recd. a invoice on 18 Oct and my account was due on 24 Oct. First they were not accepting any massive outages and after the invoice I have recd. a email from William saying that Gazzin will provide me two months hosting free on my next invoice. I ask William to give me credit starting from this month but he denied as he can't cancel the invoice and the system charged the CC automatically without my manually paying them. I have read a another thread reply from Clanosirius in which he has offered some other reseller on linux server to credit the CC even if that is charged by the system. The thread is "Gazzin.com... any suggestions?". Is it some dual policy for existing customer and new customer? By the above scenerio - I can only make out that Gazzin policy is just to make money , let the people cry and wait till their business dies? I am been hosting on mercury since 21 aug and suffering from these outages problem in a hope to rectify the problems in few days but the things are getting out of control. Any one concerned pls have a look and get the story itself. http://www.siteuptime.com/statistics...&&UserId=33843
Posted by willy303, 10-29-2005, 12:27 AM
Hi clanosiris. I think your answer is still unsatisfactory. I think your reply is just like a rephase of your people's statement: "Our senior admin is working on the mail issue and we will get back to you once it will get resolved." You didn't answer majority of the issues I stated. I guess you are just hoping giving me a 100% credit will make me forget all my question. Even other resellers at that server, like Samcoder, are having problems. What is happening to the Mercury server really? (This is a question. please answer) What is your reaction on the incident where your people deleted my post at the Forums, under Testimonials? (Please answer) I sent you my account info, and hope you don't break your promise of 100% credit, since I'm already paid for the next billing cycle. But I also had a Support Ticket where I complained Gazzin charging me twice for last months billing. William explained the system error, and I understood. Support Ticket ID: QDY-899495 Does this mean I won't have to pay you for the next 2 months? (Please answer) Honestly, those credits are not enough to compensate for the inconvenience our company suffered (and still sufferring) for a whole week. Currently, the Ticket is still Open. You cannot even offer to transfer to another of your Windows server while you are still resolving the issue, because one of your support people said YOU DO NOT HAVE ANY OTHER WINDOWS SERVER. I think that is a management flaw, not planning for back up systems to go to, if ever problems like this comes out again. What do you want to us to do with our emails accounts? Emails for us are bouncing back, while we are waiting for your solution. (Please answer)
Posted by Profuse-Will, 10-29-2005, 03:50 AM
Hi Samcoder, I have done a review and the stats seem to be more outages than it should. Previously it was due to the firewall filtering such traffic but I will ask the team what is the problem. As for your credit you were already given credit once an invoice is generated it is put into batch. Therefore, William basically just gave you 2 months free for such trouble that had to do with the "firewall" We are not here just to take your money if we were why are we giving free trial accounts as well as free compensation regardless if its due to a monitoring problem or what not. Instead we a im at customer satisfaction. As for willy's case. I have received your PM and it should be credit appropriately. You were charged twice previously but you were already given 1 month credit however, due to this email problem we are more than happy to extend the 1 month to 2 month for you in total. Your issue with moving to another windows server are you aware that Helm clusters all its services. This includes email, IIS, DNS, MS SQL, etc.. Therefore, where would we move you? IIS, DNS, MS SQL are all working fine. This issue has to reside with the mail enable issue. I will have William look into this issue tomorrow morning. Our management team has been extremely busy with several things already such as new product expansion and attending several venture capitalist meetings to launch one of our fifth subsidaries. Lastly your post was not deleted in our forum willy rather it was moved into the "client support" this was due to it being support related where a ticket ID was expressed. If there is any issues feel free to PM me for private matters as I do not intend this public forum to become support related for gazzin.
Posted by willy303, 10-29-2005, 05:30 AM
I'm not that familiar with clustering. Please enlighten me. When you say clustering, does it involve a lot of Windows servers? One server per service, like for example 1 server for IIS, 1 for DNS, 1 MS SQL, etc.? Or just one server for all those services. Ok. Will PM you later if I have other technical concerns. I hadn't gotten anywhere, when I was following up from your Support web site. After experiencing 6 days without email, you should understand my frustration, so I made this incident public. I received more answers from you than from the Live support and Support Ticket area. Can I can view that "Client Support" Area, if you really moved it? Is that the 'Client Access Area'? I already applied to have access to that area, but I still can't access it.
Posted by Samcoder, 10-29-2005, 01:54 PM
Hello Any body concerned, The email authentication surfaces again here are the details of Live tech support, whose intention was just to close the chat with any response from other party: ************************************************ Message generated by CCS - www.clickchatsold.com ************************************************ Welcome to Gazzin.com, Your speaking to - Paul Paul: How may I assist you? Praveen: Hi Paul again the same email authetication failed error is coming and it is happening every day, what is the reason? my domain is worldcyberhost.com Paul: please check mails after 1 or 2 hours Paul: thank you Paul: bye have a nice time Praveen: Is server is down or what Paul: server is up Paul: windows admin is working on permission issue Paul: thank yuo Paul: bye, have a nice time. Praveen: Why is this happening Paul: we are not sure Praveen: okay Paul: windows admin have more details about it Sender IP : 210.214.91.166 Sender Host : ---------------------------------- CCS - http://www.clickchatsold.com
Posted by Samcoder, 10-29-2005, 02:09 PM
Hi Clanosirius, If you really want me to give compensation for all the problems I faced in the last two months, see I don't want anything free I suggest you one simple solution. Instead of giving me two months free give me only one month free, by returning me the current month hosting fee that you have charged with Batch process That's the only thing I want from Gazzin for all my problems and I will forget all my sufferings in the last two months. What you have to say? As far as uptime monitoring is concerned I also have weekly report from Hyperspin, if you like I can post those to WHT.
Posted by apexinternet, 10-29-2005, 06:14 PM
The ip belongs to the planet, they seem like resellers to me
Posted by willy303, 10-29-2005, 11:55 PM
From that chat session, my honest opinion, Gazzin's tech support people are incompetent. What kind of answer is that? The email problem is already more than a week old, and they are still unsure what the problem is? Pointing the finger to the Windows Admin. It would really help the resellers concerned if they give an official statement on what is really happening on the Mercury server. Even clanosiris has not given any information on this.
Posted by BrandonSCSN, 10-30-2005, 01:25 AM
Honestly, What are you talking about?
Posted by Samcoder, 10-30-2005, 01:45 PM
Hi Clanociris, We are waiting for your response.
Posted by jcwhosting, 10-30-2005, 01:58 PM
I`m also on the Mercury server and I`m having exactly the same problem. Outages every few hours and I can`t retrieve my email. Johan H
Posted by Samcoder, 10-31-2005, 01:39 AM
Any Body on Gazzin's Mercury, Pls comment/ share the attitude of Live tech support of Gazzin's. See the example of my chat with live tech: Please Wait while connecting to an operator Welcome to Gazzin.com, Your speaking to - Sean Praveen: Hello Sean, I am on mercury server Praveen: My website worldcyberhost.com is working but my client's website sfsdelhi.com is not working Sean: We aplogize for the outage Sean: Around this week we had several of our configs corrupted due to disk usage being fulled. This caused the mail server to become corrupted. Currently 90% of all mail accounts should be working. This corruption cause the IIS to basically cause some error as well making it crash therefore, I am holding the three windows admin responsible on the work that has been done this week. I have been called in to analyze the ongoing situation and I will make sure everything will be in its stable state. The ETA for IIS resolution is 1.5 hours. Praveen: How this come that mine website is working and my clients are not on the same server? Sean: check its cahce issue Praveen: Moreover I have recd. the same information in email from William 2Hours back, How much time your admin will take for resolution of this IIS problem as I have to answer my clients three of them called me up. Sean: we will resolve this issue within next 1.5 housrs Praveen: Yaa you are right , my website was coming from the local cache Praveen: Will you inform me through email when your admins finishes the task? Praveen: Are you there Sender IP : 202.177.185.201 Sender Host : ---------------------------------- CCS - http://www.clickchatsold.com Where are you Clanosiris? First time your tech person has accepted the Outage on Mercury, I am happy that he accepted the truth
Posted by jcwhosting, 10-31-2005, 02:05 AM
It has been 4 hours since I recieved the email and still no update. Emails not working, websites not working. Nothing. Johan
Posted by willy303, 10-31-2005, 02:16 AM
I'm not a network administator, but if I have access to their servers, I will know when a server's disk space is running out right then and there. But it took them more than a week to find that out? I was right! Their technical people are incompetent.
Posted by Profuse-Will, 10-31-2005, 02:42 AM
Hi Everybody, Currently the clusters on our window server is somewhat screwed up. William and I are now fully watching the three windows admin which we hire. I understand the competence level in this regards. All chats done through our system are level 2 admins with no windows experience therefore you will not get the answer you expect. The upper management team has been researching and deciding if we should get rid of chat or not as majority of complaint are made through this communication channel. Not only that but it is difficult to have users troubleshoot 10 simultaneous chat at a time which is making it ineffective. Most of the upper management team this week had been pretty busy talking to several venture capitalist on our 5th subsidaries which we are about to launch. Therefore, most of us were unable to control the QOS or quality of service. Our total quality manager was out as well as our network operations manager which is william which cause the week to be hectic. We had spoken to the our windows admins already in this regard and I assure you we are carefully monitoring their work now. Lastly the mail issue should be at 90% working condition as the cluster is now back to working mode. The IIS is ruined with the application pool and domains. Currently one of our admins is re-adding the configs by hand to fix this issue. A note with the disk space there were disk space present on the mail cluster of at least 4GB. It appear more was needed. Therefore an additional 150 GB was added to prevent such corruption to be done again. The ETA for resolution for the IIS problem should be within 2-3 hours. If there are further issues feel free to address them to our support channel using our email or helpdesk.
Posted by Samcoder, 10-31-2005, 06:53 AM
Hello Everyone Concerned, All websites in my reseller plan shows the following and there is no chat support right now I have tried 4-5 times. www.teesntoes.com - / Saturday, July 09, 2005 3:16 PM 37376 AclUiHlp.dll Thursday, March 24, 2005 5:43 PM aspnet_client Sunday, April 17, 2005 10:52 PM cgi-bin Sunday, April 17, 2005 10:51 PM icon Friday, February 21, 2003 6:48 PM 1433 iisstart.htm Friday, August 05, 2005 3:45 PM myadmin Friday, February 21, 2003 6:48 PM 2806 pagerror.gif Sunday, September 11, 2005 5:33 PM phpMyAdmin Thursday, September 15, 2005 8:45 AM phpMyAdminn Saturday, October 29, 2005 10:27 PM 51 test.asp I don't know what is this all about - any pointing , url redirection just to keep a tab down time report. Does anybody have suggestions why this is happening? Most welcome for comments.
Posted by layer0, 10-31-2005, 07:52 AM
The significance of this post seems to be on par with your others...
Posted by Profuse-Will, 10-31-2005, 01:51 PM
Hi Samcoder, As stated in the previous post we had to re-add all domains back into IIS. The IIS got corrupted which cause us to reinstall the IIS management. It should be working now. Any further support please direct us to our support desk.
Posted by geekie246, 10-31-2005, 03:11 PM
Just an observation, but maybe it's time to "slow" the growth of your business then until these and any other issues with your 4 other subsidiaries are under control. General rule of thumb that I try to follow is the "bus test" ... can an organization survive or function effectively if one of the "key" people gets hit by a bus???? Maybe not in this case. Time to hire more staff maybe? Doesn't IIS 6 & 7 come with a "backup config" option now that can be used to periodically dump the settings and save the config files, plus I'm pretty sure that you can schedule this to occur every so often as well. As for the cluster getting corrupt, I'm running about 20 servers together in a cluster and have never had this kind of corruption because of a disk space issue. And my apps are 7x24x365 realtime processing of gigabytes and gigabytes of remote sensing data in this cluster (mostly satellite images and modelling data). Just my 2 cents worth .. and considering that I'm in Canada, that's about 1.8 for our friends south of our border! ;-)
Posted by chattersbox, 10-31-2005, 03:54 PM
I also recommend Bliksem they are great! I moved from a Reseller Account, to a VPS and now have a Dedicated Server thru them. Bliksem is awsome!
Posted by Profuse-Will, 11-01-2005, 01:59 AM
Hi Geeki246, I am not a windows admin myself so I can not really answer that. I am mostly responsible for the CRM aspect of the operations or Customer Relations Manager. To answer your question if organization will still function if one of us were to go. The answer would be yes. This is due to the fact that there are managers position at each of our subsidaries who are very knowledgeable. Each have access to important files and procedures, as well as server issues. This is because each of us keep detail notes on a problems encounter as well as server issues which we have experience this will allow fast resolution if one of the managers are gone. What happen this week is most of the manager attended several venture capitalist meeting where we can brainstorm on our next launch. We already have a team of 7-8 operating which shouldnt be a problem. The issue was the way our techs proceed with resolution on the Windows sector which will be changed.
Posted by pizzaboy_au, 11-01-2005, 02:35 AM
Hi clanosiris, I think it might be time to get new Windows Administrators. In my opinion from reading what has happened, your communication skills of your company has been unacceptable. Plus your level 2 techs are not competent at all based from the conversations that have been posted in this thread.
Posted by Profuse-Will, 11-01-2005, 02:41 AM
Hi pizzboy_au I re-read the logs of the chats posted the level 2 admin did what they can to resolve the issue. The issue was server wide so instead they had to wait until the windows admin to finish the job which is already sad within the chat. As for the windows admin we are already re-evauluating the three admins for the windows admin.
Posted by willy303, 11-01-2005, 12:17 PM
This was posted around 22 hours ago. Clanosiris posted this around 21 hours ago. Just managed to check my email several minutes ago. But my web sites are still down. I think I had been really patient with Gazzin's technical support. In fairness to the management, I think they are trying to fix the problem in the best of their abilities. But I think the windows admins and are not up to the challenge. There are 3 of them, and they all overlooked the disk space problem. I opened my first Support Ticket on this problem around 9 days ago, and until now, they haven't solved all the problems. I am running a business. I have clients. Imagine if I told my clients yesterday: "The hosting provider is currently working on the problem, and they said it will be fixed withing 2 to 3 hours." Now, my web sites are still not accessible. I will loose clients if I wait for Gazzin to solve their problem with their server. So, I think it's time for me to consider other web hosting companies that can do a better job. I might loose the 1 month already payed for Gazzin web hosting services, plus the 1 month 100% credit they will give for the trouble with their servers. But I think I will loose more in terms of loosing clients, and potential business oppurtunities I lost because of unreliable emails for the last several days. Can anybody recommend reliable hosting providers that offer Windows Reseller accounts?
Posted by jcwhosting, 11-01-2005, 12:26 PM
I totally agree.
Posted by Profuse-Will, 11-01-2005, 03:20 PM
Hi Willy, I apolopgize for the window issue and I assure you it will not happen again as we have now setup procedures to tackle problems faster. We learned from it and have improved. Currently. I dont see any open tickets by you if I miss it please let me know the ticket number.
Posted by Joomla, 11-07-2005, 07:42 PM
I'm sorry I have forgotten to respond the thread I started. I just don't want to waste my time anymore with Gazzin. Here's Gazzin's client area: http://www.gazzin.com/forum/forumdisplay.php?f=19 Sorry, you don't have access! But I guess that board should be renamed "Complains". Clanorisis, if you work for Gazzin, open your "client area" board to the visitors. So they can read all the angry posts in there! I wonder if they will even join Gazzin. Here's my 2 big issues with Gazzin: 1. Long downtimes, more than 5 hourr! 2. Support people who has communication issues! Would I recommend Gazzin? "NO".
Posted by Profuse-Will, 11-07-2005, 08:17 PM
Hi Joomla, What server was down for 5 hours which you are stating. As well as do you have a ticket in this regard? I do not know who you are so I can not assist you with this.
Posted by Joomla, 11-07-2005, 09:03 PM
I understand that you are Gazzin's customer relation manager or sort of??? A very important role right now for Gazzin to avoid business disaster. I don't know if you can still save Gazzin with all the negative feedback here... and all those complains in the "complains (client-area)" board. I don't need any assistance because, like I said... "I HAD ENOUGH".
Posted by Joomla, 11-07-2005, 09:07 PM
I can't help to react! MY GOD! please! no more antics! it's all over this forum and your complains board!
Posted by Profuse-Will, 11-07-2005, 09:12 PM
Hi Joomla, We're actually growing at an exponential rate adding 2 or more servers into our cluster every month. Currently we are up to 30-35 just dedicated to gazzin.com. Servers do crash from time to time. However, we still make it our effort to achieve our promised SLA. Like most resellers most love to vent on these public forums and I have no problems with that. But we are here to do what we can for our end users. Reading your post you stated you have a dedicated server and I really congratulate you for that. However, 6months - 1 year down the road you will run into some server problems which you'll experience. About 1 year ago since our initial launch we did have issues with server today we have it mostly under control Only major problem which was experience earlier this week with desertlion that lasted for several hours was unavoidable. However today we are sitting at almost 30,000 hosted domains, 1500+ resellers, and free hosts sitting at top 30's rank where we power almost at least 8 of them. These statistics basically show that we do have more happy customers than unhappy. Although there is a handful where we can not meet their needs we are really sorry for that but we are still improving our service as well as add more staff.
Posted by Joomla, 11-07-2005, 09:25 PM
This is the big problem! You guys are so into expanding and increasing your profits while your clients are SUFFERING!!!! Why don't you guys take care of your clients before you take care of your wallets! And how about opening your "COMPLAINS (client area)" to public. Let's see if you guys will ever need to expand when the potential clients read all the posts there.
Posted by Profuse-Will, 11-07-2005, 09:34 PM
Hi Joomla, It is only a problem on some of our servers where there will be a few spamming or abusing the service. Some of this can not be controlled due to reselller's accidently allowing fraud signups on the server. We have been actively fixing our issues and made our costs extremely low to help other enter the market.

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