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gazzin sucks any alternative my sites were down and "SAM" just closed the chat window
| Posted by qwan, 02-09-2006, 01:31 PM |
| my sites are down and they are going to the default cpanel page i dont know when. No intimation of any downtime.
My customer has to tell me that the websites are down.
I just managed to convince him that my hosting is more stable than ipowweb.com. and here comes the downtime.
I was chatting with live support(SAM) and i just told him my problem and he tells me to come back after 10 minutes. and then he closes the chat window.
Now i am talking with another exectuive (SEAN) and he is taking ages to "check everything from their end".
Last month i was out of town and my credit card expired. I opened a ticket telling them that i am out of town. Please do not suspend my account. And atleast tell me when will you be suspending my account. I asked them for the deadline. Since they kept on sending me warning mails. I directed my friend to pay it through his card but he did not do it. SO i again mailed them and asked them to bear with the delay and to atleast tell me the deadline. But they never replied my tickets and suspended my account. They did it when i was travelling and i had got a barrage of calls and email.
Then i paid manually and got my sites running. But there also when i contacted support after i paid the invoice they told me they cannot activate my account please email billing. I showed them the reciept and told them to chekc it there but the live support said there is nuting they can do.
Now today this has happened. My websites are up after i spoke to sean. The problem was a load on the http. ......And as while i am writing this my customer has come online and is calling of his future orders with me. I am webdesigner and the order was two huge websites which would have pushed me up into a whole new league. These two websites were going to change my life.
right now i am going into depression i cant write anymore.
Just stay away from gazzin. I dont know if even need a new reseller host these were the two websites i was waiting to begin work on.
I think all my finished websites i can just move it to some multiple domains shared hosting which will be cheaper as they dont need to login to cpanel.
I think this is the end of me
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| Posted by chamelion, 02-09-2006, 02:18 PM |
| hint: move away from gazzin. just do a search for gazzin on these forums to get an idea of what you have in store
what server are you on?
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| Posted by ScottJ, 02-09-2006, 03:44 PM |
| Don't give up, pick up and move somewhere new. Make sure you research your next company you go with and don't go with the cheapest host possible. If your web designing business is as important to you as it sounds, you need to make sure you end up with a reliable host. Take your time and read as many reviews as possible.
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| Posted by liquid, 02-09-2006, 05:53 PM |
| Did you put in a ticket instead of talking to livesupport? If you plan to move, as SRJ said, just take your time reading reviews doing some presales questiong etc
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| Posted by Profuse-Will, 02-09-2006, 07:53 PM |
| Hi Qwan,
Your credit card issue shouldnt be reliant on us. All invoices and due dates as well as suspensions are all emailed to you. Each decline or notices are emailed our system is automated there is no intervention by the admin if payments are not paid. Each client are given at least two weeks to make their payments. Our billing system is already extremely lenient and not only that but all updates are made to our customers.
The issue with some downtime that happen yesterday is our fault which we have detected several minutes of it. I apologize if Sam was rude to you but rest assure he'll be gone at the end of this month as he has became problematic on livechat from numerous complaints.
If there is anything that I can do for you personally to remedy the issue let me know and I'll be glad to assist just pm me. I hate to see a business ruined due to this issue. Im sure we can work out something.
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| Posted by qwan, 02-09-2006, 10:13 PM |
| My credit card is not reliant on you.
If you had even replied to me about the 2 week deadline in the 3 support tickets i had opened that would have been more than enough. Atleast i would have seen to it that i would have paid it before i set out travelling. I have been asking please tell me the date when you will suspend the account for that reason so that i could see it was paid before i set out on travel. I was travelling for a whole day. I mean simple english you ppl dont understand. And You are like one lawyer who will throw lawpoints at all dissatisfied customers.
That same line you or your support had told me that you give two weeks. Then i could have done it. I was out of station from december 20 th and got stuck there .I was supposed to return on the 9th which is m due date so i thought i could take care of it. But i got stuck bad due to circumstances. So that is why i requested you please dont suspend my account i am out of town. If you cannot be treat this as a special case of if yo dont do things like this let me know atleast on what exact date will my account be suspended.
is that too much to ask. You should realise that these are reseller accounts and i will have clients up my *** if yoususpend it. So either atleast say something reply to the bloody tickets that are in the support.
That suspension i could have easily avoided i could have made alternative arrangements before i left easily.
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| Posted by Profuse-Will, 02-10-2006, 12:56 AM |
| Hi Qwan,
I am merely here explaining the other side of the story. You were dissatisfy when our system automatically suspended you after no payments of 2 weeks or so or more. An email was sent to you multiple times including renewal date, batch status, as well as suspensions on multiple time. It is not our responsibility to keep track of accounts when suspension occur rather avoid this by paying on time.
Let me give you an example, theplanet suspended one of our nameservers due to nonpayment for 5 business days thsi was due to one of our cards expiring and we did not know of the status until it was pulled offline. Instead we accepted it was our fault for not taking care of the issue on time and have updated your business card as well as our email for such alert. Luckily we had a secondary nameserver but that is beside the point. You were given two weeks and multiple alerts not only that our system is automated to process your suspension / unsuspension.
I was willing to help you in this regards to remedy the situation but it appears you would rather argue with us.
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| Posted by chamelion, 02-10-2006, 07:27 AM |
| qwan: there's no winning in this argument. find a better host, you'll get nothing but excuses and politicians speak from gazzin.
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| Posted by qwan, 02-20-2006, 03:25 AM |
| chamelion i think you are right it looks that way.
clanosiris you keep repeating that yours is an automated system.
You gave me warning i agree but you never replied to my tickets nor did you bother to even mention the date or the 2 weeks which you are mentioning right now. That is all i ask i checked the faqs too there is nothing about the exact suspension date.
I was travelling and i know it is my badluck that the day i was travelling was my suspension date.
I have many friends i could have just called up someone and told them use thier credit card and buy it for me. I could have been making calls and getting the payment done while i was travelling if only i knew the exact suspension date.
And clanosiris "I AM NOT DISSATISFIED BECAUSE YOU SUSPENDED MY ACCOUNT FOR NON PAYMENT " I am dissatisfied because you never replied to my tickets and never even bothered to tell me the exact date for suspension. And the other worse thing is that after making the payment your Live support is in no position to activate my account. Your billing is not Live so only via email. After my credit card transaction was through(i got the second confirmation after 10 minutes) it took your billing 5 hours to respond and activate my account.
If automatic suspension is your policy then automactic activation also should be your policy.
And no decency to even reply to tickets.
Do not twist the scenario. If you notice clanosiris i have still continued with gazzin this month. But i dont think with this attituce i can ever expect anything from gazzin
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| Posted by Profuse-Will, 02-20-2006, 04:10 AM |
| Hi Qwan,
I wasnt trying to argue with you rather telling you what happen. Yes it is our fault we didnt properly reply to your ticket. I was also offering you what we can do for you to remedy the situation.
Finally the issue with billing response will be resolved as we are hiring an additional guy to help with the tickets. We're hoping all response and delays will be resolved by next month.
Again I apologize if it sound like we were arguing with you.
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| Posted by Shaw Networks, 02-20-2006, 04:16 AM |
| That sounds a bit hypocritical to me. You're mad at Gazzin for not notifying you of downtime, but then you say your clients are the ones that have to tell you when servers are down.
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| Posted by P-nut, 02-21-2006, 11:17 PM |
| Maybe he meant that he didn't realize the site was down until a customer emailed him. It happens to the best of us.
qwan, when you find a more reliable/responsive provider, sign up for an external monitoring service. There are plenty of no cost/cheap solutions out there that will let you know when your site/server is down. That way instead of telling a customer "The site's down?" you can say "I am aware of the issue and am working on a solution." Makes you look much more professional.
Good luck on your search!
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| Posted by Profuse-Will, 02-22-2006, 01:30 AM |
| Hi P-nut,
We have monitoring system detecting if a port fails to respond. In qwan's case it was "site not configured" this is not detectable by most of the low cost monitoring services.
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| Posted by Kniaz, 02-23-2006, 07:04 PM |
| clanosiris
I sincerely apologize for my bad English.
8-9 days ago I could not enter in WHM, have sent ticket and to me the letter has come, that I use wrong IP 69.50.170.242 and that correct IP 69.50.160.242. But I always used 69.50.170.242 and nobody informed me, that it has changed.
I could come on WHM, but last week all mine clients accounts that worked, did not work. I wrote tickets and the some people accounts started to work, then stopped, and others started to work, etc.
When did not work account, a browser has show cPanel page. I make screenshot of this page and sent in attachment.
For example: The day before yesterday not work "wow.ge". Today "wow.ge" work fine, but not work: "oboba.ge", "birja.ge" and "paemani.ge".
Can, will explain, that there is also what a probability, that such situations still will repeat?
Attached Thumbnails
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| Posted by BlazeHD, 02-23-2006, 07:56 PM |
| When I had my site with Gazzin I was appling for a refund every month. Got it to. So I had free hosting for awhile however even though my sites didn't work when they did it was good space where I could test out different things. But I have moved on to bigger and better things. Take a look at the Shared and Reseller forum for some good offers from hosts.
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| Posted by qwan, 03-15-2006, 01:17 PM |
| Icognito you dont understand the concept of reseller hosting.
I dont think there is any other explaination to your comment.
I think that is the limitation i have. You only IF i have a notification from the my hosting company then only i will be able to notify my clients.
I dont have the server in front of me.
IncognitoNetworks that is a real stupid comment. i would think twice before doing any business with IncognitoNetworks.
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| Posted by swflnetworks, 03-16-2006, 01:22 AM |
| Wow, that's a real nice way to get your point across. First you rag on Gazzin, then you try to deffer business away from Incognito Networks, just because his comment doesn't come up to par with your expectations.
Here's a little reality for you.
Servers go down for many reasons. Gazzin doesn't know each and every time that it will go down in advance.. The only time they do is if it's scheduled maintenance.
Which you can find out when those are, by visiting their forums. (I found the link to it within 5 seconds of visiting their forums, and I'm not even a customer there.)
You might want to SUBSCRIBE to it: http://www.gazzin.com/forum/forumdis...c&daysprune=-1
That can be used for when they KNOW it will go down. They won't always know. Servers have a wide variety of problems from time to time.. To expect Gazzin to know the very second when there's a problem is a little unrealistic, and also unfair.
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| Posted by qwan, 03-22-2006, 02:05 AM |
| swflnetworks please you dont know what you are talking about.
I am not with gazzin anymore
do a search for gazzin and see the state of their company. They know it is being attacked.
My point is that they did not know that their server is down i have to tell them. I think i mentioned it in detail.
I was talking about a certain incident where the host was down for more than 3 hours.
Now dont tell me it is difficult for a hosting company not to know that their server is down for so much of time.
Youreally have no work in life. What are you getting from this.
Are you trying to say that gazzin a great company and i am just freaking crazy.
Check the other posts about gazzin.
I am frustrated. Why dont you just shut up it is not your money at stake and not your business at stake here. I almost lost a big order because of gazzin and now i am out. Yeah because ot the 3 hour downtime.
I have thread on that.
My customer is not going to "understand" my problems. I agree if it is once in a while all servers can have problems.
this is perinial problem with gazzin and you are sitting on you *** commenting like that. Without knowing what we are going through.
I can understand the state of you hosting company when you can have so much time to attack my comment and search and find out some plausible contradictions.
Take care of your own hosting company first
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| Posted by qwan, 03-22-2006, 02:28 AM |
| a though just occurred....
maybe it is a joint effort by swflnetworks and incongnito to lower the overall standard of quality of hosting and make it acceptable. by saying that no that is no reason to complain.
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| Posted by swflnetworks, 03-22-2006, 02:57 AM |
| You're rediculous.
1. I have no ties with Gazzin or Incognito. You remind me of the conspiracy theorists who claim 9/11 was a plot by the government.
2. I can really care less about what happened with you at Gazzin. The fact is, the way you're handling it is of a 5 year old. Maybe Gazzin doesn't have server monitoring? Maybe Gazzin hasn't had any reports of any downtime (have you ever heard of "No News is Good News"?) There could be alot of things.
But kicking and screaming, and then going against incognito and myself after we simply stated that you're coming off on this the complete wrong way.
And now you're resulting to cussing. For shame.
And is it just me, or is it every time someone has downtime, there's some mysterious high-rolling client that suppose to enroll that gets foiled whenever downtime happens..
Seriously. I suggest you re-read your own posts.
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| Posted by qwan, 03-22-2006, 10:28 AM |
| I am not cussing here I am not suggesting a conspiracy here.
I have seen it happen in other threads too. Somebody complains and another hosting company guy comes in and says "hey cool no need to jump it happens you cannot expect this and cannot expect that"
I am sure his company also is on the same level so he want to justify it as he sees himself in that situation too.
You are behaving ridiculous.
When someone tell me that my thread is not reasonable and downtime is acceptable what do you think i should just shut up and go home.
If you dont care then why are you cussin and contradicting me you post is trying to prove that i havent even tried anything from my side and i am just jumping in here and fretting.
NO this is not the first downtime. I almost lost my clients because of their continous downtime and i decided it is high time i let everyone know.
I just come and posted this after so many incidents If would start a thread for everytime gazzin was down i would be banned for flooding i guess.
You dont know what i have been through before making this post and how many times.
As you said right now maybe gazzin doesnt have server monitoring you dont care less.
then why are you caring so much when i just want to mention what is happening with me.
Isnt this board all about that.
So that in future people wont get conned but you post accuses me of being too hasty and rash without any reason you are trying to prove this thread as baseless.
I cannot find any reason for that.
What i go through i just want to say it you are not allowing me to do that.
ANy how i am not bothered i said it and i hope people benifit from reading my post.
But please you are jumping to conclusions about my expierience.
Only i know the frustration i have gone through after being with gazzin.
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| Posted by swflnetworks, 03-22-2006, 10:36 AM |
| One again. You've completely missed my point. LISTEN. Grab a dictionary if you don't understand what I'm saying.
I am not saying you have NO RIGHT to complain. I'm saying the way you are DOING it is wrong.
You have a right to have your problems fixed, but no one is going to help you if you can't be bothered to treat them with some respect.
I'm not trying to prove your thread as baseless.
And no! This board is not for people to come to and have a freakin hissyfit and attack people who have a varying opinion. It's alright to come here and post your experience, but if you're going to do it, try being CIVIL.
http://www.google.com/search?hl=en&q...=Google+Search
Jesus Christ Superstar.
Last edited by swflnetworks; 03-22-2006 at 10:40 AM.
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| Posted by qwan, 03-22-2006, 11:46 AM |
| well swflnetworks i think you should learn what to read on a forum
My thread was civil infact it was just a lament and how my experience was.
You instead read incognito thread and started bashing me.
The thread is so civil i havent even show any anger infact i was so depressed when writing the thread i have mentioned it in that.
And incognito had to go and tell me that is is my mistake. I mean does it make sense he asking me that when my customer is telling me about my downtime so i am wrong as i am not able to give what i ask for.
This is like blaming the egg for not being able to hatch.
SO i told gave him an apt reply and i still expressed my opinion
Do you even read the posts properly swflnetworks.....seriously??????
I said "i would think twice before doing any business with IncognitoNetworks."
Do i need to teach you english......
Here also i voiced my opinion i did not go around saying ppl dont do business with incognito.did i.
I voiced my opinion why did you loose your top for that and start bashing me.
How and in what way have not been civil. Or maybe because i used the work stupid go look it up here http://www.google.com/search?hl=en&q...=Google+Search
Stupid is not flaming or cussin it is an adjective.
One of the meaning of stupid it to act without thinking. And that is what incognito as i explained earlier the case of blaming the egg for not being able to hatch when it is the hens fault.
It is obvious there is no way anyone can say that if i am not able to notify my clients then i shouldnt ask for notification from my host. Because only if i am notified will i be able to get notification.
iit is like telling me man your clients are complaining to you about downtime and you cannot do anything about it so dont ask the host....does it make sense.........
Read this
This what you call advice or discussion yes ther is nuting i can do. An the "working on the solution" i nuting but me contacting gazzin support. That is the only thing i can do .
So how can he incognito even sugges that my claim about gazzin service is wrong..... all said and done you did not understand the core of the issue and started flaming me for just letting every own know that I..........I............and only I will think twice before going for their hosting company.............i did not say everone of you....
Please read the thread and understand the posts before bashing anyone......
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| Posted by swflnetworks, 03-22-2006, 11:49 AM |
| For the last time, I'm NOT bashing you. I swear to god.
I give up.
Tell yourself whatever you have to to help you sleep at night. I'm done.
You haven't a clue in the world. I'll talk to you after you order your own dedicated server and experience what Gazzin has to go through. See how easy it is to "Notify someone about downtime".
Until then, have fun with yourself.
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| Posted by qwan, 03-22-2006, 11:53 AM |
| Oh and i forgot to mention that....If you read my post i said now i am going to search for a new host......
ANd i was considering Incognito Networks Bronze Reseller plan which is very impressive. I was considering moving to Incognito Networks that is why i mentioned that I will think twice. And i did think twice and i am not with Incognito Networks. Infact in my new host i am paying a little more for the same features but i dont mind atleast i am sure that they dont think like Incognito Networks
I was not being uncivil i was stating the facts.
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| Posted by qwan, 03-22-2006, 11:55 AM |
| swflnetworks i take your word for it.
I think it was big misunderstanding.
No hard feelings
Peace.
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| Posted by tattoovampire, 03-23-2006, 04:24 AM |
| I sure hope "Sam" doesn't read these forums!
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