Portal Home > Knowledgebase > Articles Database > Problem with Customer
Problem with Customer
| Posted by LifeGuard, 11-17-2006, 10:29 PM |
| Hello,
I have a customer who has these files on his website
Stream Ripper for Winamp
Limewire Pro
Crackdownloader 2.2
Hacking Windows XP .pdf
What would you all do in this case? To me it looks like software piracy stuff the "Limewire Pro" as you have to pay for that and "Crackdownloader 2.2" is a software to search for cracks to crack software. Need some recommendations as what I should do.
|
| Posted by Jedito, 11-17-2006, 10:34 PM |
| You know better than anybody else your ToS act in consequence.
|
| Posted by LifeGuard, 11-17-2006, 10:37 PM |
| Would you issue a refund on his service if he paid using paypal or tell him no refunds would be issued. Our TOS states we won't issue refunds but I'm not sure if he would win a case with paypal if he opened up a dispute resolution. Just want to be on the safe side.
Last edited by LifeGuard; 11-17-2006 at 10:41 PM.
|
| Posted by (Stephen), 11-17-2006, 10:41 PM |
| typically on breech of TOS no refund is issued, however if it is a new signup it is likely a stolen CC(very very likely)
|
| Posted by LifeGuard, 11-17-2006, 10:48 PM |
| Paid with PayPal don't they do a security check or something like that before they submit the order?
|
| Posted by The Stealthy One, 11-17-2006, 11:02 PM |
| If it were us, I would email the user, explaining we had concerns about the hosted content, and give 24 hours for removal. If, after 24 hours, the content is still there, send another notice stating that the account will be canceled (with no refund) after another 24 hours. If the client contacts you within this time and can work something out, great; if not, then go through with it and shutdown the account.
|
| Posted by Tina J, 11-17-2006, 11:04 PM |
| If he paid with Paypal (and didn't fund it with a credit card), he can open up a dispute and he'll lose. Simply dispute his dispute...and put this in where Paypal asks for the Shipping Tracking Number: "WEB HOSTING - NON-TANGIBLE" He'll lose.
--Tina
|
| Posted by LifeGuard, 11-17-2006, 11:12 PM |
| Great... Thanks for all your help everyone. I'm new to this whole thing so I really appreciate your help with this. I'll send a notice and allow him to remove it within 24 hrs. If he does not comply I'll delete the account.
|
Add to Favourites 
Print this Article
Also Read
Server Speed (Views: 740)