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HiVelocity Down?
| Posted by wyzoon, 12-10-2009, 11:22 AM |
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Is anyone else down on HiVelocity? My site has been completely down for 20 mins now.
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| Posted by markosolo, 12-10-2009, 11:45 AM |
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We are experiencing issues AGAIN and cannot get on their website. Time to make the move to Softlayer I think.
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| Posted by lemon09, 12-10-2009, 12:03 PM |
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I can not access Hivelocity control panel as well. My dedicated server with them was rebooted without my notice for some reason.
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| Posted by wyzoon, 12-10-2009, 12:08 PM |
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I have five servers, four are powered up, one still down, and only one is accessible from the outside world. All the ones that are up have been rebooted. Looks like a loss of power.
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| Posted by markosolo, 12-10-2009, 12:12 PM |
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We have close to 30 servers across multiple accounts. Half are up, half are down, those that are up have been rebooted.
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| Posted by hivelocitygm, 12-10-2009, 12:12 PM |
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Hey Everyone. We had a handful of circuits lose power only for a split second. We are working on those racks that were affected now. Every server on the affected racks is with power so if you have a server down we need you to open a trouble with your login information right away.
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| Posted by CMBPF, 12-10-2009, 04:13 PM |
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It's bad this kind of things,
How much time we will need to wait?
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| Posted by narskaf, 12-10-2009, 07:54 PM |
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I also have server with HiVelocity. In past 6 hours at least it is down. Now - after all this waiting - i quote "we are going to have to run a chkdisk on the server a it wont boot - we have to take it down and boot from a LiveCD such as knoppix to get that done"
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| Posted by markosolo, 12-11-2009, 09:15 AM |
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They basically fobbed us off last night, we ended up with close to 3 hours down time on some machines. They didn't care.
And we are down again tonight by the looks of it.
EDIT: Oh and back up again 5 minutes later. HUGE latencies though.
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| Posted by ttgt, 12-11-2009, 09:18 AM |
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do your servers have issue now ? it seems the network down again and again this days,
my monitor tell me the websites is down,
i try to ssh but take a long time access,but the server load is about 0.05 only.
i try to tracert,both my server and speed.hivelocity.net all lose package...
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| Posted by markosolo, 12-11-2009, 09:21 AM |
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Yes, about 85-95% packet loss across their network including their portal.
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| Posted by DigiCrime, 12-11-2009, 09:30 AM |
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About 95% packet loss here... comes and goes itll come back eventually
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| Posted by ttgt, 12-11-2009, 09:31 AM |
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all my servers with thme have issue now... hope they can fix it asap.
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| Posted by Scott.Mc, 12-11-2009, 09:38 AM |
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We are getting 100% PL loss now and have been for the past 10 minutes but the PL itself has been ongoing for more than 30 minutes.
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| Posted by EGC-Carlos, 12-11-2009, 09:44 AM |
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Yes one of my dedicated servers is down, the sad part is that I cannot even open a support ticket, try calling their number and is busy and no one is on their chat. I will be looking to move this dedicated server somewhere else, I cannot afford to lose any clients.
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| Posted by DigiCrime, 12-11-2009, 09:58 AM |
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Been down since 6:44am, main site appears to be down as well
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| Posted by narskaf, 12-11-2009, 10:02 AM |
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Down for 23 hours.
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| Posted by hivelocitygm, 12-11-2009, 10:02 AM |
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Hey Everyone. We are having an issue with one of our routers this morning but we are working on it. Everything should be back to normal within the next 15 minutes or so. We appreciate your patience.
Our live chat system and phones are overwhelmed right now so if you are having troubles getting through, please understand we are trying to answer everyone as quickly as possible. With the router having problems it is also affecting our phone systems. Like I said, our guys are working on the issue and everything will be back to normal shortly.
Last edited by hivelocitygm; 12-11-2009 at 10:06 AM.
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| Posted by hivelocitygm, 12-11-2009, 10:12 AM |
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We experienced a problem with one of our core routers this morning which adversely affected our network. This issue is now resolved. I am very sorry for any inconvenience and troubles this problem caused you.
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| Posted by Jefff, 12-11-2009, 10:16 AM |
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I've been looking at the Hivelocity SLA, which says this:
"Downtime is measured from the time a trouble ticket is opened by the affected customer to the time Hivelocity determines the issue to be resolved"
So if the problem is so bad we can't even access their support system we can't open a trouble ticket until the problem is fixed, therefore we can't claim anything for the downtime.
They should automatically reimburse customers affected by this.
Not that it will cover the money I've lost as a result of today's downtime - which happened at peak shopping time here in the UK.
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| Posted by ttgt, 12-11-2009, 10:18 AM |
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Steve,
hope HIVELOCITY can be more stable,becuase it seems it is unstable this days,
my site downtime monitor get notify this days many time,
and todays is the longer,
hope it can fix completely,
i hate to move out,it speed too many works...
thanx
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| Posted by nauae, 12-11-2009, 10:26 AM |
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Steve,
Your network issues are becomming far more frequent, and showing no real signs of improvement. For our part, having been with you for over 2 years, we have tried to remain loyal to HiVelocity but with the ever increasing outages (albeit many of these are only for a few minutes) and growing latency issues we are finding it harder to convince ourselves that the situation is going to change.
While we're happy to see your company grow and prosper, we're faced with loosing business due to inconsistent levels of connectivity as a result!
Over the past hour we have, again, had to calm the frayed nerves of our clients who rely on specific services from us, that in turn rely on a service from your organisation that wasn't there.
We all understand that network problems occur from time to time but, for us, over the last 4 months we have been experiencing connectivity issues to our HiVelocity servers at least 3 to 4 times a week.
Your problems today, which lasted for close on an hour, has ulitmately made the decision to move that much more imperative.
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| Posted by cdru, 12-11-2009, 10:42 AM |
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Couldn't have said it better. While many of our own clients have small enough websites brief outages are normally not even noticed, we do host several larger sites. Four times in the last week we have had the same client contact us to inquire why he could not access his ecommerce site during his busiest time of the year and four times we've been embarrassed because of it.
Fool me once, shame on you. Fool me twice, shame on me. Fool me four times in a week, we're looking at alternative options.
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| Posted by narskaf, 12-11-2009, 10:45 AM |
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Steve,
I am with you from 07-Jan-2005. No complains at all.
Yesterday you had power failure. For "split second" but enough to have my disks corrupted.
Your impressive support that is "looking into it" finally forced me to ask for server reload. I host customers there. I have Raid-1 that is corrupted and one backup hdd.
I can't even get info if my backup disk is fine, and i am forced to do reload ( reinstall ) blindly, without any support – waiting for 30 minutes looking at your online chat.
Sorry for this post. I had to write this. I joined this forum because of Hivelocity.
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| Posted by DigiCrime, 12-11-2009, 11:11 AM |
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I just deal with the outages they happen very frequent that is for sure. Guys need a better network infrastructure, just my opinion.
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| Posted by nauae, 12-11-2009, 07:47 PM |
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Steve, obviously we (your paying customers) are all pleased that you update threads regarding outages, but it is a little disappointing that you seem to ignore subsequent "public" postings.
The true value of consistency is being consistent, and sometimes silence is the loudest voice of all.
We are all judged by our performance and how we react when things don't go as planned, and really the time has come when something more than "Hey guys we had a bit of problem" is expected of a CEO.
For the moderators here at WHT, I fully understand that this thread is intended for reporting outages, but the level of "reliance" we collectively place in a host, such as HiVelocity, is of such significance that when it seems that a longer term issue may be imminent it should be openly discussed.
I, for one, would welcome some form of convincing "open" statement recognising that there is a ongoing problem, and that there are plans to address these, both in the immediate and long term.
Failing which, I guess, as customer's we can only be left to believe that we should take whatever course of action seems best for "our" business, and that "loyalty" truly is a thing of the past.
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| Posted by prologan, 12-11-2009, 09:07 PM |
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Almost every major player in the industry accomplishes this communication with their clients via a detailed RFO (reason for outage) document after the cause of the outage and a solution to prevent future outages of the same type have been determined.
Not sure if you've received any RFO's in the past, but given the frequency these outages seem to be occurring I would be shocked to hear that HV does not feel compelled to communicate to their clients what is being done to reduce the risk of hosting with them.
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| Posted by nauae, 12-12-2009, 04:57 AM |
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With the exception of the comments from HV here, and a couple of identical statements on HV's own forum, we, as customers, are pretty much left to draw our own conclusions.
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| Posted by markosolo, 12-13-2009, 10:59 AM |
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Still no comment from HV on this?
This has been ongoing for a few months now, between their outages and terrible routing I am awakened at least twice a week by a thousand false nagios alerts. Are we over reacting by moving our servers to another provider?
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| Posted by nauae, 12-13-2009, 05:20 PM |
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For our part we have already diverted the bulk of the services we were using our HV servers for to our other locations, and have identified a suitable alternative host to move to.
Nobody likes moving hosts, and not just becuase of the additional expense that will be incurred in terms of set-up and man hours, but also becuase you build a level of trust over the years with your business partners.
Personally, I had been sure that we would see something definitive coming out of HV, but it seems I was wrong.
Each customer will have their own opinion on the best course of action to take, for us the level of reliability has simply dropped below what we can accept.
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| Posted by Scott.Mc, 12-14-2009, 04:49 PM |
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Why wait for the next outage? We only have 1 server left at HV thankfully and can't wait to move that.
They have frequent outages and frequent drops in connectivity (likely the same issue you see on nagios).
The last remaining server every month or every second month without fail it will have an outage because of the switch which has been ongoing for nearly 2 years.
Just move and get it done with.
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| Posted by narskaf, 12-19-2009, 06:51 PM |
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I just moved my server.
Forget HiVelocity in the future.
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| Posted by RS Shamil, 12-19-2009, 08:54 PM |
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I haven't had any downtime in a long time....
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| Posted by RedoNet, 12-19-2009, 10:39 PM |
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Yes there are no any downtime
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