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Heart Internet
| Posted by Fizzadar, 07-18-2007, 07:04 PM |
| Hi, firstly, I am not new to reselling, I currently use surpasshosting (but being on their crappest PASS64 server I've had enough), I've also used the excellent ResellerZoom and Asmallorange in the past too, so I know unlimited = not quite true, so DON'T tell me again.
Anyway, now that's over, I am considering looking at the reseller package at Heart Internet. Never used them, always thought this kind of company was sort of evil and to be avoided. So I stuck to the other companies. However, I just thought, why not ask about it, if it is good, it's a damn good package. Anyway, anyone been with them that would like to share? The longer I wait the longer I get downtimes with Surpass...
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| Posted by Fizzadar, 07-18-2007, 07:49 PM |
| Does no one have any experience with HI?
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| Posted by HDCraig, 07-18-2007, 07:55 PM |
| I've registered domains via them but there isn't any thing such as ''unlimited'', to put it in simply terms, answer this ''is there any such thing as a unlimited hard drive?''
They are a large company, don't get my wrong but I wouldn't trust any provider offering unlimited data transfer/disk space as its a blatant lie which isn't a good way to start a relationship with a new client, before you've even registered they are lying to you!.
Check our there terms, am sure there will be some limitations .
Good luck :-).
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| Posted by Jedito, 07-18-2007, 08:45 PM |
| Are you looking for troubles? for what other reason are you going to look in a company offering unlimited space/bandwidth?
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| Posted by Fizzadar, 07-18-2007, 09:18 PM |
| Not all companies offering unlimited can be evil can they? Obviously they have a limit, but in theory they can just keep slapping more and more servers into the cluster to keep it seemingly infinite. Anyway, I discovered they do free hosting so I'll use that as a test.
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| Posted by kjawaid, 07-19-2007, 12:54 PM |
| never heard about this company .. you can try the search opion here at wht or google it for reviews
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| Posted by Fizzadar, 07-19-2007, 12:58 PM |
| I've done it, but alas, there are none. I have googled'd it but with mixed reviews, I thought someone here must know? Obviously not, I'm still pondering whether it's worth trying and going to the effort.
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| Posted by ldcdc, 07-19-2007, 01:15 PM |
| Heart Internet is not exactly a company that didn't get talked about. It's always got the interest of resellers with its unlimited hosting offer. Leaving aside the debates around the word "unlimited", some actual reviews can be found in these threads if you take the time to look throughly. I'm sure there are many more opinions scattered throughout the forum; these were simply some threads specifically about this company.
http://www.webhostingtalk.com/showth...Heart+Internet
http://www.webhostingtalk.com/showth...Heart+Internet
http://www.webhostingtalk.com/showth...Heart+Internet
http://www.webhostingtalk.com/showth...Heart+Internet
http://www.webhostingtalk.com/showth...Heart+Internet
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| Posted by Fizzadar, 07-19-2007, 01:18 PM |
| wow, how did you find those? I did my search but came back with nowt, thanks for the links anyway!
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| Posted by iTrader, 08-09-2007, 12:31 PM |
| I have been with Heart Internet for nearly 2 years now and therefore am in a position to make a fair appraisal.
I signed up for their "unlimited" resellers account and even telephoned Heart Internet to discuss the
"unlimited" claim, before I signed up.
I was assured that the term "unlimited" was "unlimited".
My actual experience is a different matter all together.
My conclusion on Heart Internet's "unlimited" reseller package is " a great service if you only need to host websites that get none or very little trafffic"
anything more than that then forget it and go with a "real" web host.
Here are some real life examples from my Heart Internet support.
1. A customer of mine had a proxy site, very small very little traffic, It was shut down with no warning and when i asked for a reason here was the reply:
***********Heart Internet Support*******************
Hi ******.
Our terms state:
23.3 Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.
Proxies are not specifically mentioned but come under this category.
Best Wishes
Ricky Hayes
Heart Internet Support
***********Heart Internet Support*******************
2. Another example was a customers site taht after about 8 months started to get a bit of traffic. Note that the downloads in question were templates.
***********Heart Internet Support*******************
Hi ******,
Thank you for using Heart Internet.
We have noticed that you have a number of downloads on your website www*******info . These downloads have come to our attention as they are using a lot of data transfer. Unfortunately Heart Internet does not allow downloads. A full copy of our terms and conditions can be viewed at:-
Specifically:-
"23.2 Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory."
High data transfer sites are very processor and resource intensive and this can have a significant impact on other customers hosted on the same server as yourself. We would ask that you remove these downloads and confirm once this is done. Once done, I can then reactivate the website for you.
Best Wishes
Robert Berry
Heart Internet Support
***********Heart Internet Support*******************
Basicly my experience with Heart Internet has taught me an expensive lesson.....
"There is NO SUCH THING as "unlimited" web hosting".
Dont take my word for it! Go ahead and sign up to Heart Internet's "unlimited" service but I can assure you that
the minute any of your sites get any real traffic you will find them disabled and have to change over to a "real"
web host.
When my package with Heart Internet expires I WILL NOT be renewing and i will be reporting them to Trading Standards.
Read their terms and conditions carefully and you will see for yourself that their own terms and conditions contradict
the "unlimited" claim. How can a service be "unlimited" when it clearly states that no account should use more than 5% of the server power!!!
*************Heart Internet Terms**********************
23 DATA TRANSFER
23.1 Web hosting accounts include a particular amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.
23.2 Web hosting accounts that host file distribution (including but not limited to music, video and software) are limited to a maximum data transfer of 25 GB per month for file distribution.
23.3 Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.
24 SERVER USAGE
Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.
*************Heart Internet Terms**********************
I rest my case.
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| Posted by Outlaw Web Master, 08-10-2007, 01:17 AM |
| hmm...maybe you could share a domain you host with them before ldcdc chips in
also from your post above it looks plainly that you never scrutinised their tos before signing up.
do I agree with such terms in people's tos's....well no I don't, however, ignorance is no excuse.
owm
Last edited by Outlaw Web Master; 08-10-2007 at 01:28 AM.
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| Posted by ldcdc, 08-10-2007, 11:36 AM |
| I'm such a pest, ain't I?
iTrader, if you don't want to share a domain publically, you can just send it to the moderating team via: http://www.webhostingtalk.com/report.php?p=4653221
True, but then again, we must not under emphasize this bit:
It goes to prove once again that written words are heavier than spoken ones.
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| Posted by karimali831, 08-11-2007, 09:33 AM |
| I didn't know Heart Internet upload limit is 100MB per File.
Customer exceeded 5% and my reseller is currently susended
I said why:
Their reply:
"Thanks for the ticket. Because we host websites on shared servers we cannot allow a single site to use excessive resources like I'm sure you can understand. But their is a difference between webspace, bandwidth and CPU. It is possible for a site use very little bandwidth and webspace but a high percentage of server CPU e.g. a site running a badly written script or a site that has a huge database. But as soon as a properly run site exceeds 5% of a servers CPU, it is a sign that the site has outgrown shared hosting and in many cases would require dedicated hosting instead."
Does anyone know if H.I ever has dedicated hosting? (upgrade) I haven't seen it on their site at all..
- Karim
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| Posted by dwhin, 08-13-2007, 02:24 AM |
| Hmmm..
quite intresting and knowledgefull thread...
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| Posted by nana_sandra, 08-13-2007, 07:29 AM |
| Hi!
I have a shared account with Heart Internet. I was using HostExel but they have passed the hosting business to HI.
I have been with them for more than a month and to be really honest, they´re THE BEST
Fast support, fast servers. I never have my website down which is great
Uptime since i´m with them is 100%
Kiss,
Sandra
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| Posted by Peter2, 09-26-2007, 12:17 PM |
| Heart internet is fine if you only want to host a homepage or something very small and limited.
As someone pointed out earlier: irrespective of the package they sell you there is a 100mb limit on uploads and downloads (possibly recently increased to 200mb). these limits are claimed to be to restrict abuse.
BUT, the main issue is that the limits also apply to any site back-ups and restore operations.
So this is fine when you first start your site. lets say for example you purchase 2 gig of hosting (not an unreasonable amount nowdays), and god forbid you actually go for the "unlimited" scam !!!! (And a scam it is)
your site grows and like a smart person you take regular back_ups utilzing the BU facility through the control panel. As soon as your site BU excedes the maximum file download size, you can NO longer take a BU.
Hearts solution to this, and is not mentioned anywhere in there documents, is that you can download each file from your webspace individulely LOL. and if needed to restore FTP each file 1 at a time !!!!
I understand a policy that resticts people from hosting file libraries, BUT if you purchase 2 gig of space and they advertise the ability to back up and restore your site via the C-panel. Then surely this means you can Back up and restore your whole site should this ever be nessesary. NOT just a small portion of it ?
But No, NOT with HEART Internet. NO WAY, NOT AT ALL
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| Posted by ldcdc, 09-27-2007, 01:48 AM |
| The question is, are these limits mentioned anywhere on their site or not?
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| Posted by Nnyan, 09-27-2007, 06:43 PM |
| Other then some personal website that you don't care much about I would not host an important site with them.
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| Posted by Peter2, 09-27-2007, 06:46 PM |
| NO !
Please i would interested if anyone else looks at Heart Internets and can fin any mention of the limits?
I understand why they impose limits on file size for uploads / downloads etc (to restrict file download libraries) BUT, Surely it is a resonable expectation that if you purchase for example 2 Gb of web space, and they provide a utility to do a Back-Up of your site and download it, as well as to "restore" from this Back-up" file, then that should be avaliable for the entire site? NOT just a proprtion of it limited by MBs.
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