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bigwetfish.co.uk

Posted by mrsubz, 05-27-2006, 12:28 PM
has anyone heard of this site, hosted by them or know if they are any good?
Posted by chamelion, 05-27-2006, 12:34 PM
never heard of them, but their pricing makes no sense. a reseller plan with tons more storage and bandwidth prices less than a minute shared plan? why would anyone go shared for over 6 quid more per month?
Posted by CyberHostPro, 05-27-2006, 04:08 PM
this website aint even designed properly, the header aint even the same size as the body of the website
Posted by Tommybob, 05-27-2006, 06:25 PM
woudn't go with them they look kinda rubish
Posted by ValueVPS-Dave, 05-27-2006, 07:35 PM
I've heard of them - they have sold php scripts to loads of my customers but don't actually support them... They also advertise hosting plans on eBay so you might want to check their feedback. Can't comment on the state of their website - i've been working on ours for about a month and I'm still not finished! Dave - starteckonline.com
Posted by bigwetfish, 05-29-2006, 12:50 PM
Big Wet Fish Hosting Allow me to correct a few things in this post. The reseller pricing is per month whereas the shared hosting is per year - this explains the pricing so therefore the comparison is not fair. Also we have NEVER sold scripts - EVER so the person who mentions that we sold scripts and did not support them must be thinking or someone else. As for our website - sorry if it does not live up to your expectations! I like it! Finally - we do sell on ebay - eaziweb is our ebay user name. Please check our feedback there and see we would never rip anyone off as has been suggested by the poster talking about scripts! Thanks for allowing me to put my side of the story!
Posted by Jim_UK, 05-29-2006, 01:29 PM
David, Please amend your domain registration info. If you're trading using that domain name you shouldn't have it marked as:
Posted by ValueVPS-Dave, 06-04-2006, 07:03 PM
Just waiting on new address details Jim, then will be making public. It's about time they let traders have some privacy too- i'm sick of all the junkmail, phone calls trying to sell me double glazing and idiots using those details for anything but making me a profit :-) BWF: I know you advertise on ebay as I see you break lots of ebay policies on every listing and get away with it (LUCKY SOD) - i wasn't implying that your company has a shady reputation - i've never experienced your services so can't comment either way. As for the scripts, I may have been misinformed so I retract that comment Dave
Posted by Jim_UK, 06-04-2006, 07:07 PM
I was actually replying to 'bwfhosting' about the domain bigwetfish.co.uk. Not sure where I got the name David from unless this user's sig has since been edited... could just have been me getting mixed up
Posted by ValueVPS-Dave, 06-04-2006, 07:10 PM
Damn ;-) Oh well, it helped me notch up another post here
Posted by premium20, 06-05-2006, 03:12 AM
Hmm, maybe you would keep your feelings to yourself !!! There are tonnes of hosts out here, so let us try to keep WHT a clean place and let us give dignity to everyone.
Posted by forumize, 11-20-2006, 08:32 AM
Sorry for bumping this thread, i know its old, but i thought i would just say, ive bought a reseller hosting from them, they seemed to have updated there site, and i emailed them and they replied within 4 hours, so they seem pretty good, im just hoping the reseller hosting works fine for me now, im hoping to get on today or tonight Ill keep updating on the services of this, cheers dan
Posted by getahost, 11-23-2006, 01:26 PM
Bumping an old thread I appologies but I hope its worth it. Ive had some 15-20 sites hosted by BWF and had no problems thus far. They are quick to help, have offered me customised hosting plans and are generally very helpful.
Posted by gUrUs, 11-23-2006, 03:31 PM
And I do not agree with CyberHostPro - the design of a site has liked me. And, in general, in vain you has thrown on it - quite decent hosting
Posted by forumize, 11-25-2006, 01:26 PM
just to update, they are great, the hosting hasnt gone down yet or anything. I think this is a great value host, i mean £3.50 a month is value to me, ive been looking at some way expensive with more or less the same specs, dan
Posted by beanbaguk, 09-10-2007, 03:52 PM
Just so you all know, BigWetFish.co.uk went down today. It seems as though the management haven't paid their bills and as such their account is suspended along with my files and websites. I personally do not tolerate this kind of incompetence from a hosting company and have switched to the providers of BigWetFish.co.uk. Yes, I pay double, but I get double in return. I also don't buy through a reseller anymore and the numbers work 24/7. BWF has had their numbers disconnected. So....if you have an account with them, please call HostDime.com (these are the guys hosting BWF's servers and complain about BWF). The more people that complain, the quicker we get this sorted! Call Sergio on +1 407 756 1126 to get your account sorted...
Posted by ValueVPS-Dave, 09-10-2007, 04:03 PM
Their website is up and running. Do you not think you should have looked into things a bit more before posting this?
Posted by beanbaguk, 09-10-2007, 04:21 PM
I replied but I don't think it worked....try again.... BWF is down. Their site is up, but their phones have been cut off and I've checked with their provider and they've been suspended due to "billing issues". In other words, the gits have taken my subscription fees and either done a runner or managed the business so badly, they didn't pay. Either way, this is the kind of incompetence I'd expect from a monkey. So, I have done my research and it doesn't work. Perhaps you should do your homework too???
Posted by ValueVPS-Dave, 09-10-2007, 04:35 PM
i'm not in the habit of defending companies that should be considered my 'competition', however, I am on their website right now. I can't help but wonder if you are a troll as this is your first post here. You seem too eager to promote the company providing services to BWF. If you can't access their website, try using a proxy as there could actually be a problem with your ISP. In a few minutes, I have done my homework and have disproved at least 50% of what you have said so why should I or anyone else reading believe what you have to say? Unless you have good proof to backup your alegations, don't expect to post this kind of stuff and not have someone jump on you. Dave
Posted by beanbaguk, 09-10-2007, 04:52 PM
Hi Dave, Firstly, I'm no troll and secondly I'm not in the habit of slagging people off either unless I have conclusive proof which I do. Their support line is no longer in service. Nor is their fax line. Also , I used a CGI proxy and NONE of my sites work. It's NOT an ISP issue as if you READ my post, I've already contacted their providers and they HAVEN'T PAID FOR THEIR DEDICATED SERVER. (I'm glad I don't buy from you either). Now for the serious bit.... Through my research trying to resolve my problems, I found out they use a company HostDime for their dedicated server. The DNS's they use for clients are: dns1216.dizinc.com dns1217.dizinc.com Neither work and after tracing the company, I called them and they told me the account has been suspended due to billing issues. Not having paid specifically. Now, I'm not sure about you, but that's not how I run a business and I'm just warning people off. I've paid 12 months hosting in advance and now I've had to switch to another provider. Coincidently it's HostDime, but only because I needed something urgent and had to get this sorted within hours. Perhaps they have more than one dedicated server and they've missed one out for payment. Either way, it's crap service since it's not just me who has problems. I would post a link from another forum with users complaining of the same but it appears I'm not allowed to do so..... My friend who also has an account with them no longer has any service. So, Dave. Before being so clever and arrogant thinking your rule the roost here with your few posts; Learn that even noobies can offer good, honest advice. ie. Don't do business with BigWetFish.co.uk, or like me you'll loose over $200. BB
Posted by ValueVPS-Dave, 09-10-2007, 05:08 PM
And you wish to be taken seriously? You have gone about your post in the wrong way. You have trolled this forum, looked for a post that is something to do with BWF purely to slag them off. If they HAVE gone out of business then you have a right to be angry but until you have proof that this has happened then you do need to be a little more tactful in your aproach. Their service provider has no right to tell you that bills are unpaid nor should they have even entered into discussion with you regarding this matter as your service is provided by BWF, not them. SoI am not being arrogant or 'ruling the roost', I am merely pointing out that you are not handling this situation very well. I have not been offensive to you through out my posts so please don't throw comments like the above at me. You have never dealt with my company and don't know the first thing about the kind of service we provide. I didn't say that newbies can't offer good advice. Your post (newbie or not) was not a good post. It has helped no one and has only made you look like you have a grudge and wish to rubbish the name of a certain company.
Posted by beanbaguk, 09-10-2007, 05:20 PM
Hi Dave, You are quite right. I do have a grudge and I've been told it won't be possible to get my files from BigWetFish's old servers for another 5 days. I KNOW they are out of business. Else why would their phones, hosting and email support not work any more....????? Speaks for itself..... I get 8500 visits per day on my clients site. Do the maths. that's over 42,000 visitors gone and wasted. Not very good for business don't you think???? That aside however, you have been rude. Your statement was arrogant and obviously meant to be in my face so to speak. Why else would you put such a statement in a post??? Get what you give....either way, that's why I said I wouldn't buy from you and that sticks. Also, I suggest you learn the definition of trolling. I am no troll. I was giving honest, and reliable advice. Trolling would be jumping from post to poking at everyone. From my side of things, you seem like the troll. Now please get off your high horse and look at the way you replied to my post. You are just as bad, if not worse. Enough said. Leave it here Dave or this will go on all night and i've got better things to do than argue with you. Like I said and I'll repeat. BigWetFish.co.uk are no longer in business or they don't pay their bills and as such I've been let down in a BIG way. There was no communication to let me know they were going down and I have PROOF they have not paid their bills. So.....a warning to potential new customers. I recommend you look elsewhere. And for those who have issues, I recommend you try and sort it with HostDime.com. They are the ones that BWF have no paid and as such the more they are contacted, the more likely we will be helped. If you have been affected....good luck.
Posted by sashcat, 09-10-2007, 05:44 PM
I'm also with BigWetFish and my site has been down since 16.50 GMT today (16th Sept. 2007). I've got a BigWetFish contact on MSN and have just had the following conversation - stevo says: hi stevo says: are you there ? SK.. says: hello stevo says: hi stevo says: could you tewll me whats happening with bigwetfish ? SK.. says: i am not working at the moment this is my personal email account who is this? stevo says: my name is steve my site is hosted with bigwetfish stevo says: my site is down at the moment SK.. says: ok this is a personal email account and I do not deal with any big wet fish enquiries on this msn account i will pass the message to bigwetfish stevo says: is bigwetfish still in business ? stevo says: there is a post on the wht forums saying bigwetfish has not paid their bills to hostdime SK.. says: I'm sorry this is a personal email account I will pass the message to the relevant person stevo says: i just need to access my site to get a back up The following message could not be delivered to all recipients: i just need to access my site to get a back up ---------------------------------------------------------------------------- When I started with BigWetFish the same guy (SK) was happy to talk on MSN about methods of payment. It looks like beanbaguk is right It's not looking good
Posted by beanbaguk, 09-10-2007, 05:47 PM
Hi Sashcat, Do you have the MSN address? I'd like to try and contact them myself as well. Maybe if more people start complaining, something will happen and they'll get their act together. Thanks, Nick
Posted by Adam H, 09-10-2007, 05:51 PM
I would advise contacting hostdime for your files then. Most hosts will usually unsuspend a client of a reseller account for them to download a backup.
Posted by bigwetfish, 09-10-2007, 05:56 PM
I wish to make a comment from Big Wet Fish Hosting. We are not out of business. Our sevrers are very reliable and have virtually zero downtime. This is the first issue we have experienced in months on our servers. We have a company credit card registered to pay our server bills. This card was replaced following a stolen wallet from a Subway shop in August and the new card details were not used to pay the server bills. Therefore the server bills were not paid. We have no excuse it was purely an administration error on our part. Host Dime the company who host our dedicated servers suspended our servers for non payment of bills. We realised this as soon as it happened and took steps to pay the bills and have the servers reactivated. The problem is Hostdime only operate on a support ticket system and it takes a few hours for answers from tickets. Servers are now in the process of being unsuspended and sites will come back on line. As we stated above we are known as reliable and sincerely apologise for this glitch today. Servers were off line for less than 12 hours. We have been open and honest here and this apology is genuine. We are a small but profitable company and are never in the business of ripping people off. We would be open and honest with customers. Had we gone out of business we would have ensured our bigwetfish website was placed on another server with a message at least informing people of this fact. We do need to work at ensuring our communication is better - we realise that and lessons will be taken from this experience. We hope you do understand what has happened and if we lost customers as a result of this we fully accept that.
Posted by sashcat, 09-10-2007, 05:58 PM
Hi beanbaguk The MSN address I have is theskinners_uk@hotmail.com He's not on MSN at the moment. Hi Coldmedia - Adam That's good advice, I'll contact hostdime, thanks.
Posted by Adam H, 09-10-2007, 05:59 PM
At least things are sorted now I think the OP jumped to conclusions abit here.
Posted by bigwetfish, 09-10-2007, 06:04 PM
We at Big Wet Fish fully appreciate the frustration caused so we do not blame anybody for trying to get information and for posting here. We would have done the same ourselves had this happened to us. SK is a big wet fish employee who is not working today. When BWF started as a company MSN support was offered and a few long standing customers had his email address. The fact an MSN chat was posted here does show the desperation of our customers to find simple information and we fully understand this, We will be sitting down to work on this over the coming weeks and will be taking steps to improve this. All we can do is say sorry once more.
Posted by beanbaguk, 09-10-2007, 06:05 PM
Dear bigwetfish, Thank you for making this statement. You have unfortunately lost a customer from my side as it wasn't just the web hosting went down, your phone lines do not work either. I understand you are a small company but this is totally unacceptable to be running in such a way. I do and I'm sure others will accept your apology, but from my point of view, I was left looking at a big empty hole. No hosting Proof of non-payment of bills No support telephone number No support fax number A website where half the links don't work An out of date forum and blog The list goes on, and even though my service was excellent in terms of reliability up to this point, the lack of support scares me if this were to happen again. I really do suggest you revamp your site and check it to make sure everything works. Links....the lot. Then check your phone lines, and support system. Finally, don't let things get to this stage. You've lost my confidence in you as a responsible company and it's things like this that make you lose customers. Regards, BB
Posted by sashcat, 09-10-2007, 06:07 PM
Hi bigwetfish It's not a problem, so far you have been a very good host. As long as this glitch is sorted, I'm happy
Posted by bigwetfish, 09-10-2007, 06:08 PM
We will take these comments on board we promise you that. Perhaps we have become complacent in recent months - we keep gaining customers and are not seeing a drop in sales or revenue - perhaps were we to address the issues you raise we could perform mush better than we are already performing. Thank you for accepting our apology. I think all servers are now back on line.
Posted by beanbaguk, 09-10-2007, 06:27 PM
Hi again bigwetfish, Do you have a contact number we can use to call your customer services / support team? The one on the website does not work and I'd very much like to speak with somebody about my account. Regards, BB
Posted by bigwetfish, 09-10-2007, 07:49 PM
Please disregard the MSN Messenger address given on this forum by a poster. This is a complete breach of an employees privacy. We have asked WHT to remove this post. BWF staff will not deal with BWF queries in their own personal time on their own personal email / instant messenger accounts. Please contact us via the website contact form or via support [at] bigwetfish.co.uk or via the helpdesk on our website. We realise this system let customers down when the servers were down so we are looking urganthy at another communication method should this situation arise again. We have stated clearly above our position and have apologised. To anyone reading this post for the first time I challenge you to read the entire thread and see customers from last year stating how reliable we are. We continue to be a reliable host and plan to be for the forseeable future. We will not be replying to this post any more at this time - please direct any queries to our staff directly via one of the communication methods described above Thank YOu
Posted by beanbaguk, 09-11-2007, 03:31 AM
Dear BigWetFish, I appreciate you would prefer to use an email only approach, however if this is the case, why is there a none-working telephone support number on your website? Admittedly I've not tried it this morning, nor can I since I'm at my place of work, however I would sincerely appreciate it if I could speak to one of your members of staff regarding last nights incident. If you have a phone number, please can you post it on here, or update the number on your website. The following listed numbers do not work: Call Us: 020 71939162 Fax Us: 0870 063 3111 Your skype account (bigwetfish) was also unavailable during this time. In addition, the following link to your blog in the support pages does not work. As it has the following URL: http://www.bigwetfish.co.uk/support.php# Finally, I'd like to highlight the following thread from your own blog: http://www.bigwetfish.co.uk/forum/index.php?topic=82.0 It shows a complete breakdown in support through email, telephone, fax, skype, and even your forum support services. I'm not trying to lambast you, however providing a simple email support mechanism which nobody replies to simply isn't good enough. I look forward to your reply and hope you are able take the necessary steps to improve your customer support services. Apart from keeping your business reliable, this is the most important objective of any business. Regards, BB
Posted by ValueVPS-Dave, 09-11-2007, 08:53 AM
Alls well that ends well. Looks like BB may have jumped to too many conclusions eh ;-)
Posted by beanbaguk, 09-11-2007, 10:37 AM
Funny how I saw this coming. I really have no words for you. I was hardly wrong and things haven't ended well. I'm still in hot water with my client as he says he's lost important mails, and my site visitors are down by around 35% yesterday and today we're still down about 25% on normal visitors. BWF messed up and they admitted it publicly. They also apologised which I think is very good of them but serious mistakes were made and apart from me thinking they could have gone bust (which to be fair, all evidence indicated as such), I was 100% correct.
Posted by chtyrone, 09-11-2007, 05:40 PM
BWF need a forum /support system independent of their own servers to cover such emergencies. I tried phoning BWF yesterday evening and got a dead line. But as I said to some of my customers, your average low cost host will only guarantee something like 99.8% uptime. so 365 1/4 days * 0.998 = 364.51 days up so they're allowed 18 (12+6) hours in the year... ...and if I had a website that was getting 42,000 visitors a week, I'd be spending a little more on my hosting...
Posted by Deadairdave, 09-14-2007, 02:21 PM
quote - chtyrone: BWF need a forum /support system independent of their own servers to cover such emergencies. - end quote. Totally agree with this. I've had one website for just over a year now with BWF and 4 months ago started another. I've recently updated the 1st account with them for another year. I've been with two other companies, I wouldn't recommend. IPowerWeb, as US company that holds your domain name if you decide to switch to another provider; and valuehost.co.uk that said they were a great UK company, except they are actually Russian; and as soon as you pay up front your cash, you discover the problems, major problems!! BWF was my 3rd company and until this incident, I've had no issues from them. They activate your brand new site within 2-4 hours. If you do have an issue, you submit it to the support ticket and you usually have an answer withing an hour or two, whatever the time you are submitting it. The only downside I see is the lack of use of their new forums. They had to change their forums as they got hammered with porn spams, but at the time, so did half the internet according to members' of theadminzone forums, a site I found on Google looking up horrors of Valuehost! It would be googd if team members of BWF checked those forums as regularly as they did the old forums, people are posting there and not getting much feedback; and like someone else posted, the blogs aren't up-to-date either. I'd also love to know how to access the BWF account management area, were you can login, and view your products, order extras, use the knowledge base and access the support area (I can't add a link here as this is my 1st post, pah). I've tried submitting a request to send me a forgotten password with no luck, I've asked in the forums and on the support ticket, yet there's nothing on it to create a new account, you just get booted out. Either that certain part of the site has been deactivated as it's a 'saved to favourites' link I use, or there's a bug in the system, as I can't access my account to see what services I have. However sending a support ticket to BWF via their site, usually sends me the info I require, still, I'd like to be able to access that link! Just to add to the above comments from others. This is an email I received today from BWF regarding the downage - Quote: Hello, We wanted to email all customers to explain why all our servers were down yesterday from 3.30pm. There are rumblings on the Web Hosting Talk forum that we are going out of business - this is simply not true. Due to the replacement of one of our Company Debit Cards following a theft of a wallet in August the card was re-issued. A simple administration error resulted in the new card details not being provided to the data centre where our servers are hosted. Consequently the September bill for all our servers went unpaid and all servers were turned off at 3.30pm yesterday. As soon as this happened we realised the problem and paid the bill immediately. Servers started coming back on line at 6pm and all servers were back on line by 11.00pm last night. We were then shocked to read posts on forums telling us that we were going out of business - we definately are not going out of business. We are busier than ever with new accounts coming in daily and many renewals as well. This testifies to our general reliability and commitment to providing a cheap but reliable hosting service. Please do not hesitate to reply to this email if you have any questions. Thank You The Big Wet FIsh Team - End Quote. That email was how I found this topic/site after a quick search on Google. Agreed there should be some other form of communication other than the net - does their ISP offer free internet calls like mine, Orange, does? Despite the issues of no sites, I can't really complain about BWF, their Cpanel is by far the best and easiest I've so far come across; and they do seem helpful. Hell, I requested to upgrade my 'Gold' account to their new 'Gold' account package a few months back, thinking I'd have to pay another £16.99 for a year's service and they sent me an email requesting payment of just £1!! Can't ask for better than that! Dave.
Posted by chtyrone, 09-24-2007, 11:16 AM
Most of my BWF websites are down.. again The bigwetfish website is down also, But their FTP server are working fine, and probably their email servers. Odd.
Posted by bigwetfish, 09-24-2007, 05:27 PM
Most of BWF Sites are Down' As Quoted Above... We admit there was an issue with ONE server where the Apache service was failing. This affected the websites on ONE of our servers. It took a little time to resolve but we discovered a bad user name was causing apache to fail. This issue has been resolved. We have to state that most of our sites were not down as a customer stated above - just the sites on one server. All other servers were not affected. We only assume this customer had his/her sites on the affected server All services are now working normally again. We are working hard and investing in our future. We recently - 4 days ago - replaced one of our servers having emailed all affected customer beforehand and we have a planned investment programme planned for the next 12 months. We will work hard to ensure our servers are as reliable as possible. Thank You Last edited by bigwetfish; 09-24-2007 at 05:34 PM.
Posted by Outlaw Web Master, 09-24-2007, 05:42 PM
one thing's for sure....I just love that name. it ain't one you'd forget easily. bigwetfish the pic of the dog is confusing though....most likely a fish would suit best. nevertheless nice one & 10/10 for the name... owm
Posted by Adam H, 09-24-2007, 05:44 PM
Agreed. Damn why didnt i think of that Simple but it does the job. Care to give us some insight to the name?
Posted by Outlaw Web Master, 09-24-2007, 05:46 PM
it reminds me of the time my ex girlfriend slapped me about the kisser with a huge trout lmfao. talk about being gobsmacked...and the stench. owm
Posted by bigwetfish, 09-25-2007, 01:35 PM
The Name! Here is where is came from... We are a small company but a growing company....and.... We were planning a period of radio advertising - our previous name was Eaziweb - and we planned to advertise to focus on 30-45 year olds who perhaps had a little more disposable income.... We needed a name that someone driving in their car would remember without teh need to write it down! So the name is as simple as that! We hope it makes you laugh...
Posted by expressenterprise, 11-17-2007, 11:13 AM
I am another BWF customwhos site has gone done, nd has been down for past 3 days now. Have contacted them several times with no joy what so ever, which is massively annoying us as this is our sole form of income through our webshop, and consequently we are losing alot of money every day the site is down. Can anyone help us get this resolved???
Posted by bigwetfish, 11-18-2007, 11:20 AM
We have answered all your support tickets. You were logging support tickets using the non working email address that you were having problems with. Therefore you were not receiving your replies. We have now texted you and we are now in communication now via the helpdesk using a different email address. We would not ignore a customer for 3 days and we are currently giving you the information you need to resolve this domain de-tagging issue. Thank You
Posted by elyas_suleman, 11-27-2007, 06:51 AM
Hows the reseller going on bigwetfish.co.uk?

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