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MY server blocked by hetzner
| Posted by nashenas, 09-24-2012, 03:28 PM |
| I have a dedicated server from hetzner .
We installed windows and create a virtual machine by Hyper-V
We added two interface with different mac address into that VPS . The VPS is getting IP by DHCP .
Datacenter blocked our server for below reason .
What's wrong ? Why do they block this server ?
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| Posted by eth00, 09-24-2012, 04:39 PM |
| It sounds like you are using IPs you were not assigned. Did those VPS using DHCP get IPs that you were assigned?
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| Posted by nashenas, 09-25-2012, 12:20 AM |
| Yes. Both of IP are assigned to me as follow. They provide a separate MAC address for each IP for virtualization purposes.
188.40.64.87 with MAC: 00:50:56:00:22:FC
188.40.64.88 with MAC: 00:50:56:00:02:d2
I think default gateway of VPS is eth0. So they think I'm using 188.40.64.88 with another MAC address . Is it true ?
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| Posted by LVPSHosting, 09-25-2012, 06:02 PM |
| And they simply terminate your server? Without even giving you some notification or chance to fix the problem? Or talk to you about the problem at least...
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| Posted by zoid, 09-25-2012, 06:34 PM |
| As far as I understand the service was only suspended.
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| Posted by nashenas, 09-26-2012, 05:00 AM |
| No , They just suspended the server.
But I don't know what's wrong in their report . Do you have any idea ?
The IPw which i'm using as below :
188.40.64.87 with MAC: 00:50:56:00:22:FC
188.40.64.88 with MAC: 00:50:56:00:02:d2
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| Posted by SERVERIA, 09-26-2012, 05:15 AM |
| In any case that's not acceptable. Terminating or even suspending customers server without even sending a warning/notice is overreaction. I mean, that's probably mentioned in their ToS but anyway. Why not being nice to your customers?
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| Posted by nashenas, 09-26-2012, 05:34 AM |
| Yes.that's not acceptable.
They down over 200 websites. We are heavily damaged in our business .
But I don't want to discuss about their policy . Please send your idea about their report . What's problem in my IP configuration ?
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| Posted by nashenas, 09-28-2012, 05:20 AM |
| Please help me
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| Posted by zoid, 09-28-2012, 06:40 AM |
| I would suggest you clarify this with them? They and you should know what IP addresses you may use. I dont see how anyone here can help.
And to be honest I dont find it unacceptable. Using addresses you are not assigned can lead to disruptions.
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| Posted by nashenas, 09-28-2012, 07:08 AM |
| Here is their response :
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| Posted by zoid, 09-28-2012, 07:21 AM |
| But your question was not about unassigned IP addresses I assume.
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| Posted by nashenas, 09-28-2012, 07:38 AM |
| These IPs are assign to me :
188.40.64.87 with MAC: 00:50:56:00:22:FC
188.40.64.88 with MAC: 00:50:56:00:02:d2
And I didn't use another IPs . Please see the log again in my first post.
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| Posted by zoid, 09-28-2012, 07:42 AM |
| So what was your question to them about?
And if you didnt use another, what did they complain about? Again, to clarify with them.
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| Posted by nashenas, 09-28-2012, 07:45 AM |
| Maybe our VPS is spoofing MAC Address .
Please see their log :
But in my VPS :
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| Posted by SERVERIA, 09-28-2012, 10:34 AM |
| True, but terminating the account straight away is a bit too much. It's like executing suspects without trial. There're always such things as admin's errors and false positives.
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| Posted by zoid, 09-28-2012, 10:36 AM |
| Sorry breezer, dont want to be rude, but how many more times does it need to be mentioned? The account was not closed but suspended. Reasonable in such a situation.
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| Posted by SERVERIA, 09-28-2012, 10:45 AM |
| Any action causing downtime to your customers without warning is not reasonable. Period. It was not an emergency so would be ok to send a notice first and in case the customer ignores it login to his VPS and disable virtual interfaces. If he attempts it for the 2nd time, he deserves a suspension I agree.
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| Posted by zoid, 09-28-2012, 10:47 AM |
| How do you know it was not an emergency?
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