Knowledgebase
Knowledgebase
Portal Home > Knowledgebase > Articles Database > legitimate time response to fix a non-working server
legitimate time response to fix a non-working server
Posted by exe44, 04-28-2008, 11:49 AM What do you consider a legitimate time response to fix a non-working server (all websites down)? Is there a forum where one can pour his frustration with non-performing reseller?
Posted by rv_irl, 04-28-2008, 11:52 AM Depends on the issue really.. If it's complex or requires particular actions to be performed from a 3rd party which the host does not have control over, then it will depend on the 3rd party..
Posted by ldcdc, 04-28-2008, 12:02 PM Depends on the company size too. A small hosting company might prefer to concentrate the limited manpower on solving the issue rather than answer the tens or hundreds of "update on what's happening" requests. I do think that a general informational response should be given within a couple of hours, so as not to keep the customers in the dark for too long, when the issue takes a while to be solved. I consider that a trade off that one must be ready for when desiring the personal touch of a small host. With a bigger sized company, response times should not be affected much. The resolution time will depend on the issue. It can take quite a bit of time, as not all causes of problems are easy to pinpoint. You're already posting in it.
Add to Favourites 
Print this Article
Also Read
