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Hosthunger.com suspended account without notice
| Posted by globelnet, 01-10-2009, 04:17 PM |
| i m new member in this forums
i humble request to senior webhostingtalk member plz help me to solve my problem, $189.50 is large amount for me.
i have adult website for steaming video and i need good webhost for my website. i see hosthunger.com in google advertising
UNLIMITED SPACE & UNLIMITED BANDWIDTH master reseller $189.50/year.
so i had contect hosthunger.com for conformation my adult website allow or not allow they reply me we allow your adult site u can buy our hosting service. so i buy master reseller hosting from hosthunger.com for my adult site and in future selling hosting.
my site was running properly 3.5 month good they naver had problem with me and my site, then after 3.5 month they suspend my website without sent any mail or inform. i had contect to hosthunger.com for reason for suspend, they reply me your site is suspend for very high load on sever we can't allow your site now find other adult hosting provider. i request to hosthunger.com for cut off my 3 month charge & give my money return hosthunger.com reply me we have only 30 days moneyback guarantee and close my ticket.
i have quastion to all webhostingtalk member why they dont have any high load prob in them server into 3 months. then have prob ???????? now i cant open any case in paypal plz help me to how to get my money back..
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| Posted by HostThree, 01-10-2009, 04:19 PM |
| Ok... So where have this company done fraud or cheated? These are very strong accusations to make on a company when obviously they have done neither.
If you want your money back, go speak to a lawyer or something, we can't do anything about it and accusing them of things which they clearly haven't done isn't the best way to go about it.
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| Posted by AquariusStorage, 01-10-2009, 04:24 PM |
| So let me translate, you signed up for $189.50/year for adult hosting with hosthunger.com. The $189.50 was suppose to pay for UNLIMITED space and UNLIMITED bandwidth. Unfortunately, 3.5 months in your account was suspended for over loading the server. You're already out of their 30 money back guarantee, so they are refusing to refund your money. I'm sorry to say, but depending on their TOS, you may be out of luck. It's always risky to pay by year, It's even more risky to pay by year without giving the provider a bit a trial period (normally 3-4 months), and it's even riskier to pay by year when hosting with a provider with a UNLIMITED space & bandwidth offer.
They could be nice and POSSIBLY give you a pro-rated refund if you are polite about it, however if you demand... I doubt you will get anything. You're unfortunately entitled to nothing depending on one clause their terms of service.
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| Posted by user_204207, 01-10-2009, 05:54 PM |
| Oh come on, Fraud? Cheater? No. You signed up, when you did you should have read the terms and conditions presented to you, along with the resource usage policy, which will have mentioned high load. If you used more load that you're allowed to, they can take action as outlined in their RUP, which presumably says they can suspend your account. They don't have to refund your money, unless when you signed up they said "If at any time your account gets suspended, then we will refund all the remaining payment" which is highly unlikely.
Reporting the thread to get the title fixed, you could easily be damaging this business, don't do it, with something you've caused.
even riskier to pay by year when hosting with a provider with a UNLIMITED space & bandwidth offer.
This would have happened with any provider he used which had a resource usage policy, it means nothing that he was with a provider that offered unlimited space / bandwidth. Don't blame this on overselling, it's got nothing to do with it.
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| Posted by Shin Asuka, 01-10-2009, 07:46 PM |
| Straight from https://hosthunger.com/terms.html
Refund requests for shared and reseller accounts after the initial 45 days will be refunded on a prorated basis of any unused time.
Good luck
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| Posted by ldcdc, 01-11-2009, 12:35 AM |
| Looks like that might be a remnant from some older policy/offer, for above it, it states:
HostHunger gives you an unconditional 30 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal.
So, currently, they might think that they offer a 30 days money back guarantee with no prorated refunds. But, given the complete text of the TOS, the OP should be getting one.
now i cant open any case in paypal plz help me to how to get my money back.. Ask them nicely, and use their TOS as an argument.
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| Posted by sweetdreamz, 01-11-2009, 06:01 AM |
| Hello,
Please tell me your domain name or any ticket# that might have opened for this issue. So, I can look in to this matter.
Thank you.
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| Posted by SorinK84, 01-11-2009, 07:28 AM |
| The problem with this kind of policy is that a client can't monitor how much resources is using and when.
Must be made a system so the client can see itself how much is using and know when it has to move to VPS or dedicated server.
This way there will be no more closed accounts based on what hosting company says.
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| Posted by MikeUK, 01-11-2009, 02:51 PM |
| Just my opinion, but seems to me some of you are being a bit tough on the OP.
If $189.50 is paid for the year, and the service is terminated after 3.5 months without warning, and no refund is made, that's hardly fair. I can appreciate the hosting company may not want this customer anymore, but that doesn't excuse having the customers money and not supplying a service.
For what it's worth, in my limited experience (not talking web hosting), contracts do not supersede the law of the land they are signed in. I wonder whether in a court of law, the contract would stand up if the marketing stated unlimited bandwidth? On other words, if I advertised a service, and the terms and conditions contradicted that, I could have a tough time convincing a court I was in the right. The advertising would be usable by the claimant.
If nothing else, I completely disagree with the earlier posters that the OP shouldn't make these accusations. I think he/she has every right.
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| Posted by sweetdreamz, 01-13-2009, 04:22 PM |
| The client was giving free hosting to his clients & they were abusing our server. Initially some users under him were sending out spam mails, we informed him to take appropriate actions. Still, he continued free hosting, the free users were continuously sending out spam mails from our server & were hosting virus on our server. He sent us a fraudulent payment also. We had issued a couple of warnings to fix the issue but he was failed to stop it & finally we had to suspend him.
& he never paid us $189.50 , he ordered on this christmas using the promo, got 50% discount & had paid us $97.25 for a year.
Thank you.
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| Posted by MikeUK, 01-13-2009, 04:54 PM |
| Fair enough. For what its worth, I don't see what having a 50% discount has got to do with anything if your company offered a promo. It doesn't mean the service should be any less. But, I appreciate the OP's price facts were therefore inaccurate.
All in all, I'd say you brought it on yourself with the 'unlimited' marketing tactic. (and you can find criticism of this all over this forum from many hosting company reps). If it were in fact 'unlimited', there would be no problem. I still say the OP was quite within his rights to ignore the terms based on this marketing statement. In my opinion, I think you should give the OP the remaining portion of his money back.
And it's worth pointing out that you haven't changed the statement to help avoid future occurrences. See below:
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| Posted by sweetdreamz, 01-13-2009, 05:05 PM |
| Unlimited has nothing to do with this. He was using our server to provide free hosting & as you would be aware of most free hosting users use free hosting for illegal purposes. Our server was abused by him, we give him a couple of warnings though the issue was not fixed, also he ordered for domain registration & the other day the payment was reversed because it was fraudulent. His account was suspended for abusing our server & we do not provide refund to abusers.
Though, he would have requested us politely we would think but the situation is different now he spammed this on various forums & therefore we will not issue any refund to him.
The promo is still running & you can see it on home page of our site.
Thank you.
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| Posted by MikeUK, 01-13-2009, 05:16 PM |
| Ok, obviously I haven't seen the OP's actions so you may well have a point about that.
I would only say, as a last point (because it is only my opinion), that stating 'unlimited' absolutely does have something to do with it. The OP may well have taken that at complete face value. He / she did, afterall, have an 'unlimited' master reseller account.
I can't think of any other business area where such a claim could be made without leading to significant problems. Simply put, you don't and can't provide unlimited space and bandwidth. The same applies to all the other hosting companies and resellers that use that marketing tactic.
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| Posted by IPH - Tim, 01-13-2009, 05:28 PM |
| Looks like that might be a remnant from some older policy/offer, for above it, it states:
So, currently, they might think that they offer a 30 days money back guarantee with no prorated refunds. But, given the complete text of the TOS, the OP should be getting one.
Ask them nicely, and use their TOS as an argument.
Further down in the TOS:
Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund.
Since this customer appears to have been using to many resources, as many Adult Tube like sites would, he was suspended. A refund in this case is not required by the company. Although, out of good faith, perhaps a pro-rated refunded could be provided?
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| Posted by MikeUK, 01-13-2009, 05:48 PM |
| Couldn't resist....
In fact, that part of the TOS, although I think most would see it as fair, would probably not stand at all in a legal sense, especially starting with 'Any customer deemed at our sole discretion......'.
Contracts do not supersede local law (as in consumer regulations). I could say in a contract 'It is at my sole discretion to terminate this account if you wear tennis shoes to work without refund'. Thing is, makes no difference. Me and the customer could sign this, counter-sign it, get a witness.
The simple fact is the law in particular countries wouldn't allow such 'sole discretion' and prejudice. And a contract itself has to fall within the local law, otherwise it is worthless. The client would still have the right to demand a refund from me if I terminated his / her account. Plus, the use of marketing statements as a defense are as valid as contracts when it comes to law. Might be interesting to hear a solicitors / lawyers opinion on 'and/or service we provide' as, based on the marketing, it is to some extent 'unlimited'.
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| Posted by FibaHost, 01-13-2009, 06:27 PM |
| I have to side with the host on this one. There were abuse issues with spam which by law the host must rectify and also in order to be in compliance with his datacenter provider and their transit provider's TOS. They risk having their own server taken offline because of this person's and his free hosting people's actions.
Not to mention the credit card fraud charged back because of fraudulent use I am surprised a thread was even started by this guys? This is a ridiculous waste of time and attempt to bad mouth a host who is enforcing its TOS.
Yes unlimited bw and space options are silly but the host is in the right here and should not issue a refund to an abuse case and especially someone bullying them in a forum.
IMHO they would even have the right to charge for admin time because of this clients abuse.
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| Posted by netrage, 01-21-2009, 05:20 PM |
| I have to side with the host on this one. There were abuse issues with spam which by law the host must rectify and also in order to be in compliance with his datacenter provider and their transit provider's TOS. They risk having their own server taken offline because of this person's and his free hosting people's actions.
Not to mention the credit card fraud charged back because of fraudulent use I am surprised a thread was even started by this guys? This is a ridiculous waste of time and attempt to bad mouth a host who is enforcing its TOS.
Yes unlimited bw and space options are silly but the host is in the right here and should not issue a refund to an abuse case and especially someone bullying them in a forum.
IMHO they would even have the right to charge for admin time because of this clients abuse.
Also, if the payment was indeed made with a fraudulent form of payment. How exactly could the OP get a refund of nothing?
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| Posted by globelnet, 01-21-2009, 05:49 PM |
| i have only one adult site. i was not give free hosting
The company is the development of promotional ads on your site to earn a profit by your visitors So please beware of dealing with them
I have since reposrted hosthunger to the authorities, and I don't think he will be around much longer
Stay away - that is my advice. It is just a scam.
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| Posted by StartYourServer, 01-22-2009, 06:03 PM |
| The client was giving free hosting to his clients & they were abusing our server. Initially some users under him were sending out spam mails, we informed him to take appropriate actions. Still, he continued free hosting, the free users were continuously sending out spam mails from our server & were hosting virus on our server. He sent us a fraudulent payment also. We had issued a couple of warnings to fix the issue but he was failed to stop it & finally we had to suspend him.
& he never paid us $189.50 , he ordered on this christmas using the promo, got 50% discount & had paid us $97.25 for a year.
Thank you.
In your terms of service doesn't it say "We do not disclose any personal information obtained about you from this website to third parties." Why are you disclosing your clients financial information?
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