Portal Home > Knowledgebase > Articles Database > Symantec Brightmail - Desparately trying to get off their blacklist...
Symantec Brightmail - Desparately trying to get off their blacklist...
| Posted by sysad, 09-13-2013, 03:19 PM |
| My mailserver got blacklisted by Symantec Brightmail and this is the Spam filter Hotmail told me they are using so I am blocked by Hotmail which is a big problem. That was weeks ago and the issue with Spam from a customer's account which had gotten hacked has been resolved ages ago.
I filled out their form but it doesn't even contain a field to enter an email address so how are they supposed to respond to me then? LOL
A week has passed since then. The IP remains on their blacklist.
I tried searching their site for an email address to contact them. There is none.
Has anyone ever gotten an IP removed from Brightmail? Please let me know how.
|
| Posted by sfchost, 09-19-2013, 01:28 PM |
| Is Brightmail the only blacklist you are on? Usually you end on more than one of them... Was it a result of a spammer or did you "inherit" the bad IP address?
|
| Posted by sysad, 09-20-2013, 03:13 AM |
| This is the only place where it is blacklisted. Apart from that the IP has a "good" reputation on Senderbase, is not and was not on Spamhaus, Spamcop or any other blacklists. I used a tool to check against ~50 blacklists.
To be honest I have no idea at all why it was blacklisted. I guess that either a customer's account was hacked a long time ago and used to send spam (there were no known issues recently and I see nothing unusual on the mailing queue) or that users who use forwarders reported emails they received as spam not knowing that this lowers the reputation of our mail server (because only the last forwarding mail server can be identified).
Actually the volume of this mail server is very low so it comes as a total surprise to me that Symantec blocks this IP and refuses to remove the IP no matter what I do.
Most other blacklists remove the IP automatically after a while but Symantec apparently does not.
The interesting thing is that they have blacklisted all of the server's IPs. Even those that were never used to send emails at all.
I think it was blacklisted while I was using it because I have been using this IP for over 5 years.
|
| Posted by sfchost, 09-20-2013, 10:29 AM |
| Have you submitted a request through them?
http://ipremoval.sms.symantec.com/lookup/
|
| Posted by sysad, 09-20-2013, 11:06 AM |
| Thank you but yeah I did that weeks ago and nothing happened. Did it again like a week ago but still nothing.
|
| Posted by sysad, 10-21-2013, 04:19 AM |
| Still blacklisted with them. Symantec BrightMail is BY FAR the worst experience I have had in my entire 10 year+ IT career. Even Yahoo had some sort of support so you could actually talk to them and deal with them. But Symantec gives you no chance at all to communicate with them in any way. There is no support email address and their removal form does not even allow you to enter an email address so they can't reply back. Not to mention there is no phone number listed either.
I will soon have my masters degree in computer science and I will work for larger companies then. I will make sure that whenever I get to decide Symantec products will not be used due to their unbelievably unprofessional way of dealing with things.
|
| Posted by Kailash12, 10-21-2013, 04:52 AM |
| Would you mind to past the bounce email which you are receiving while sending emails to Hotmail? There is a possibility that the problem may be something else...
|
| Posted by sysad, 10-21-2013, 06:44 AM |
| This is the bounce message I am getting. I contacted Hotmail and they say they are using Symantec Brightmail and contacted Brightmail. They said they would contact me again if they hear from them which never happened. If Symantec does not even communicate with Microsoft then seriously...they are one joke of a company.
SMTP error from remote mail server after MAIL FROM: SIZE=24049: host mx1.hotmail.com [65.54.188.110]: 550 OU-002 (BAY0-MC3-F14) Unfortunately, messages from X.X.X.X weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
|
| Posted by Kailash12, 10-22-2013, 01:14 AM |
| I do not think that your email is blocked by hotmail due to Symantec BrightMail. However you will have to contact Hotmail support to resolve this matter. You will get the more information from the link available in the bounce email..
|
| Posted by sysad, 10-22-2013, 03:16 PM |
| I did contact Hotmail. They said the reason I get these messages is because it's blocked with Symantec BrightMail. Hotmail appears to be using that.
|
| Posted by davidman, 10-22-2013, 03:23 PM |
| You have my every sympathy.
We dealt with this blacklist nightmare for about 3 months.
To this day I don't know if it was because I emailed Hotmail every day for 2 weeks or because the IPs eventually leave the blacklist.
|
Add to Favourites 
Print this Article
Also Read
backups (Views: 754)