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Premium Reseller Issues
| Posted by SolangeKify, 04-11-2011, 05:07 PM |
| Hello Every Body,
Take care with this kind of provider.
If you are attracted to the word with the Quality reseller hosting services with 24/7 support it is a fraudster claim. Actually I have service is provided by PREMIUM RESELLER On their page saidQuality reseller hosting services with 24/7 support and they do not shows any limit for question but there is LIMIT they are perfectly studied the market and they know a normal user will never use beyond some limits and thus they started this fraud business.
If somebody attracted on this I do not recomend, I know the limitations, suspension of the account saying some crook reasons, asking more money in the name of CREDITS I don't know what is waiting for you. I JUST MADE SEVERAL QUESTION AND FOR THAT THEY CANCELLED MY SERVICES also they blocked my Ip , this IP is a static. I could not available for my refund. That is disaster.
The Term FREE SUPPORT is a fancy word to catch ordinary people If you compare with the other hosting providers they are also giving you the same but they give you limits but it is enough for a normal website but PREMIUM RESELLER HOSTING SCAM is also doing the same but they take the money from you and if you exceeds the limit they suspend your account so what is happening is, you lost your money and site. Don't register your domain with PREMIUM RESELLER try some reputed providers with better track records.
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| Posted by PremiumHost, 04-11-2011, 09:13 PM |
| This customer was canceled for abusing support.
We issued full refund before he even asked for refund.
Immediately after getting refund he posted this review.
Refund receipt: 10 Apr 2011
Business Name:
Netmedia S.A.C. (or Netsis or Hostingperu)
Email:
rlanda@netmedia***
Total amount:
-$12.00 USD
To the OP (Netsis):
Our support team mentioned twice that you can find some other hosting provider if you're not happy with our service.
We give you full details of our Websitepanel system but you cannot configure WHMCS.
WHMCS team refuse to help you. Obviously WHMCS charge fee for configuration service and i'm sure you don't want to pay any fee for anyone.
You insist there's problem with WebsitePanel API even when we show you Enterprise service is running and our customers use API to activate account everyday.
We offer you WHMCS configuration service for $10 and you demand for other technician to fix your WHMCS issue for free
You talked about "Free 24/7 Anonymous End User Support". Please read our website, we do not offer end user support with windows reseller hosting.
End user support or technical support only cover technical issues related to our server/hosting, not your WHMCS. We give you details and advice how to configure your WHMCS.
Common you paid $12 for a windows reseller package and you want support to run your hosting business?
If you say you are a hosting provider, you're better tell who you are when you write review to defame other's reputation.
How is it fraud or scam when you USED free service for 2 weeks, open 9 tickets with all departments.
Block your IP is the only way to stop you from opening more tickets and live chat.
Last edited by PremiumHost; 04-11-2011 at 09:22 PM.
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| Posted by rv_irl, 04-11-2011, 09:19 PM |
| I think fraud is a bit of a harsh term in this context. And you haven't really explained what the issues you had were, perhaps some copy/paste of the responses with some timestamps as well as just from your comments it's hard to deduce exactly what went wrong and what triggered the entire event.
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| Posted by PremiumHost, 04-11-2011, 09:26 PM |
| The issue would be we refuse to provide hosting service for him
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| Posted by Jift, 04-12-2011, 03:49 AM |
| You might have serious reasons for that?
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| Posted by Net-Buster, 04-12-2011, 07:48 AM |
| The OP has to take a note that Support for Hosting related issues and Support for Add-on like WHMCS etc are different issues...
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| Posted by oONightFireOo, 04-12-2011, 01:55 PM |
| While I rarely post on here, I did come across this and wanted to jump in. From the expierence that I had with PremiumReseller, I would like to "second" this concern.
I joined them awhile back - and had an absolutely HORRIBLE experience. Their servers always seemed to be offline, and whenever they went offline and I requested an update from the support staff - I received the same type of attitude from them. I've been with numerous companies for the past 10-15 years, and I have NEVER come across a company as unprofessional and "scammy" as Premium Reseller.
If anything, SonlangeKify, be GLAD that they cancelled your account. It was better for you to find this out off the bat rather than down the road. At least they made the decision for you and you didn't have to butt heads over it (like in my case). Best of luck finding a legitimate, and professional company in the future!
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| Posted by praveenkv1988, 04-12-2011, 02:35 PM |
| It seems there are not enough staffs in that company. That should be the reason why he is stressed.
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| Posted by kjawaid, 04-12-2011, 02:46 PM |
| I had an account with them and cancelled my account because the support wasn't true 24/7 and had problems with services .. And when i tried to call the support number i was shocked to find out they had mentioned only 6 digits number after country and area code. I had created a support ticket for this issue and they updated the number within few hours. But i was surprised that how a good company can do this type of mistake.
After the update i tried to call them for couple of days but no one attend the call.
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| Posted by PremiumHost, 04-12-2011, 07:57 PM |
| Answer: If WHMCS refused to help you, you can either pay $10 fee we will troubleshoot or configure your WHMCS or you can find some other hosting provider.
This is enough support for $12. The cost to answer your 7 tickets with hundreds of questions is a lot more than the money you paid.
Question: ... I was checking on your page SAID "Free 24/7 Anonymous End User Support " What could I expect for my end user?
Please derive me with other technician.
Answer: You still have the gut to demand other technician?
You are a reseller, not end user...
I don't see any way we can do business with you. Your account will be canceled with full refund.
End user support or technical support only cover technical issues related to our server/hosting, not your WHMCS.
Netsis / Hostingperu: This just shows you are incompetent as a hosting provider and unreasonable as a customer.
You got free service for 2 weeks. We do not provide hosting service with support to run your hosting business.
Please bring your demanding attitude elsewhere. Thank you.
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| Posted by PremiumHost, 04-12-2011, 08:07 PM |
| Our response to you:
The OP still concludes that WebSitepanel API is broken
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| Posted by PremiumHost, 04-12-2011, 08:33 PM |
| Here is the topic regarding the OP's concern (Netsis / Hostingperu):
http://www.webhostingtalk.com/showthread.php?t=1039055
@kjawaid: if you want to bring up a topic that is 4 years old, here it is
http://www.webhostingtalk.com/showthread.php?t=633375
At that time you didn't even know how to register nameserver.
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| Posted by PremiumHost, 04-12-2011, 08:44 PM |
| Our response to you:
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| Posted by PremiumHost, 04-12-2011, 08:48 PM |
| The OP got Free hosting for 2 weeks.
His account was canceled by us for abusing support.
Full refund was provided without asking.
We receive no money from the OP but just troubles, 9 tickets with all departments and numerous live chat requests.
He's pissed off because we don't want to provide hosting for him with his demanding & unreasonable attitude.
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| Posted by techjr, 04-12-2011, 09:27 PM |
| Are you outsourcing support on a per ticket basis? I do not see how a customer getting started would cost this much money if staff is paid on an hourly wage or base commission unless your margins are low or you are outsourcing.
What happens if an end user asks 20+ questions are you going to suspend the end user or your direct customer?
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| Posted by PremiumHost, 04-12-2011, 09:54 PM |
| Outsource support is actually much cheaper than in house support.
Just say support cost is $20/hour.
How long do you think it will take to handle 7 tickets.
Keep in mind that the OP asked about WebsitePanel, DNS & account limit but that spreads out in 7 tickets, many repeated questions in one ticket.
We give him options, he wants his own option.
We have customers hosting 50+ domains under one reseller package.
We have a customer using 4 reseller packages on 4 different servers with total of 500+ domains.
They ask a lot more than 20 questions in a month. Sometimes just to verify feature available, checking website error, or order addons.
These customers have been with us more than 2 years.
We have no problem when customers request support related to hosting/server which is our resposibility.
You see how a troublemaker is this OP when we receive no money from him but he posts false claim SCAM thing all over the forum.
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| Posted by shaokhee, 04-12-2011, 10:03 PM |
| My opinion is when start up/configuration stage, there must have a lot of questions, but number of tickets will be reduce once stable and after running smooth.
OP, what service you have with them? Windows (WSP) reseller or VPS?
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| Posted by Hostmaxter, 04-12-2011, 11:44 PM |
| Hello,
I think the customer will be respected, I have never seen a case to cancel the account just to ask several questions to the support.
For such a case should specify in their TOS that it is forbidden to ask many questions because it is considered an abuse.
On the Internet there exists a lot about a person in that company "PremiumReseller"called "Tony" is treated as a rough and rude, abusive to clients.
I think that this issue began being treated with the subject "PREMIUM RESELLER IS A FRAUD" then "PREMIUM RESELLER IS A SCAM. However, they are magically changing the subject of the thread "Premium Reseller Issues" as well, eliminating entries are edited original post for the convenience of referring provider.
Within hours of the afternoon had at least 2 additional posts "SolangeKify" which have been deleted by someone who does not want the world to know the kind of vendor that is "Premium Reseller. "
I think that "PremiumHost" controls this forum at your convenience, eliminating entries, changing the titles of the tracks and who knows what else. We'll see if they also eliminate the post, it is assumed that the forum can discuss height, because they have to cover up a bad provider, perhaps because they are paying a premium user and have many privileges.
Regards,
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| Posted by kjawaid, 04-13-2011, 12:19 AM |
| Well you might be right but no knowing how to register a private nameserver doesn't justify the following
- 6 digits phone number shown on website
- on non working hours there was no ticket reply
- When phone number is updated no one able to attend the call for days
Or you are saying that i was stupid enough that i can't count the numbers on your website, or i am unable to judge the delay in tickets response and finally when i am calling on some number i am unable to identify whether my call is answered or not
And what i think is if reseller don't know any thing its service provider responsibility to guide customers
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| Posted by kjawaid, 04-13-2011, 12:24 AM |
| Totally agree with you and some one also changed the first post by OP too
Seems like premiumreseller have friends here with high privileges.
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| Posted by PremiumHost, 04-13-2011, 02:52 AM |
| That is just a cover up of your Inability to know how nameserver works.
You have no legitimate reason to complain whatsoever.
We do not provide support via phone. Read on our website to see how we provide support, 4 years ago and now.
You opened multiple tickets, called wrong phone nubmer just because you didn't how to register nameserver and you didn't know you have to wait 24 hours for nameserver propagation.
After 4 years you still keep digging up an issue that was your fault. Reply in that thread if you want.
I will make sure i will follow up every single thread you add your comment in about the issue where you didn't know how to register nameserver.
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| Posted by PremiumHost, 04-13-2011, 03:02 AM |
| You have been in hosting industry for so long but you don't understand the meaning of plain English scam or fraud?
How could we scam the OP when they used our hosting service FREE?
If you think you're smarter than forum moderators, please report to moderators.
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| Posted by PremiumHost, 04-13-2011, 03:05 AM |
| You're stupid to request support via phone.
You're unable to read response time.
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| Posted by PremiumHost, 04-13-2011, 03:38 AM |
| Correct, you are the first customer we ever cancel.
That and this thread should tell all about your attitude.
We didn't cancel your account because you asked too many quesions.
Remember your 7 tickets were all replied to the point that you demanded support for something we are not responsible.
Once we replied with options, you demanded other technician to provide the support you want.
SolangeKify, why cover up your identity with a new account?
You don't need to register account Hostmaxter to add some reply.
The accurate description of your review should be:
Hostingperu or Netsis is FRAUD SCAM. They used service, paid no money and posted false claim to defame other's reputation.
Their account was canceled by us with full refund.
Refund receipt: 10 Apr 2011
Business Name:
Netmedia S.A.C. (or Netsis or Hostingperu)
Email:
rlanda@netmedia***
Total amount:
-$12.00 USD
They feel angry because we don't provide hosting service for them.
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| Posted by SolangeKify, 04-13-2011, 10:59 AM |
| Hello Every Body,
The main topic that I want to inform to every body, This company has either one of the most terrible customer support systems or they flat out just dont care about the customer in general. How could Tony (name of the support tech) at PremiumReseller assume that this was wrong ? When I shows with prove the test respond so bad.
PREMIUM RESELLER CANCELLED MY SERVICE JUST FOR ASKING QUESTIONS. I just was asking for some problem with WHMCS and DNS setting but this does not give them the right to publish the names of user private.
If they do not want to help me , they should tell me but clear They responded in a degrading manner stating that the problem was not the fault of the API of WSP(WebSitepanel).
If they had been more educated maybe I will understand and take my decision for What should I do?
On any part mentioned The limit for asking question or abuse JUST FOR ASKING HELP.
How you qualify this kind of answer for a support tech?
-------------------------------------------------------------------------------------------------------------
Tony said on one reply:
"If WHMCS refused to help you, you can either pay $10 fee we will troubleshoot or configure your WHMCS or you can find some other hosting provider.
This is enough support for $12. The cost to answer your 7 tickets with hundreds of questions is a lot more than the money you paid.
We lost money when providing hosting for you."
And I answer
Hello Tony,
I think you are so stressed, I do not understand why you answer on this way, If you do not want to lose money , said this to Marketing o Sales area, On the page If you offer this service, If you do not want to attend me derive to other technician. I am hosting provider too And never answer my end user on this way discourteous."
On other hand consider that I just know your company "Premium Reseller" to test the service and any user must be with an initial plan our sights on hiring a VPS plan so for that Please do not mistake.
Other hand, I was checking on your page SAID "Free 24/7 Anonymous End User Support " What could I expect for my end user? .
Please derive me with other technician.
Tony said on one reply:
"You still have the gut to demand other technician?
You are a reseller, not end user.
When you purchase a reseller package, you are expected to have good knowledge of the package you use and the service you are going to resell.
With a reseller account, everything is already configured but you have trouble to use and requires this much support.
With an unmanaged VPS, i don't know how you can get a website up and running.
I don't see any way we can do business with you. Your account will be canceled with full refund."
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I was searching on the red and now I found many complaint about PREMIUM RESELLER take on mind when you acquire a reseller or hosting with this kind of company
IMPORTANT I THINK THAT SHOULD NOT ERRASE OR DELETE MY POST AND EITHER CHANGE THE ORIGINAL NAME THAT WAS PREMIUM RESELLER IS A FRAUD, REMEMBER AT LEAST ON YOUR CONTRY AND YOUR COUNTRY EXIST A DEMOCRACY AND FREEDOM OF EXPRESSION. I HOPE you CONSIDER this.
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| Posted by Hostmaxter, 04-13-2011, 11:03 AM |
| Hiya,
PremiumHost you're a misfit, discourteous. No one has been disrespectful, but you insist on trying very bad people and even get up false accusations, if you think I represent the same people that open this thread prove it.
I pray to God not to fall into your network or use your services, never tolerate mistreat me so, you're a caveman abusive customers and then not want people to claim and report your attitudes.
I think your friends moderators and yourself are paying for the publishing of this thread for your benefit, and so few know you're a filthy mouth who can not keep his composure and always offends people.
Tony you are a bad fellow, you should not stay in business, you look like a bitter old man, better ask for your retirement and leave that work to young people more empathetic and give a good deal to customers.
Here I repeat, this is not a slur your attitude check the kind of person you are, in internet you can find a lot of complaints about you and about your business.
Attach some results that appear in search engines where you can see what kind of services offered by the company and has already earned reputation in the market. PremiumHost or Tony and I repeat, people will continue claiming while you still insisting on being a jerk.
I only sympathize with people who are abused by orangutans like you, this is not tolerable, customers deserve better talks. And those who are to acquire a service should know who is who.
SolangeKify not let them keep deleting your posts, edit them and post them again, I identify with you because I've also been abused by some abusive providers, which do not change but you do see their mistakes.
Regards,
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| Posted by SolangeKify, 04-13-2011, 11:35 AM |
| Hello,
The reason for I want to all the word know your kind of service It is YOU CANCELLED THE SERVICES WHEN I HAD SOME USER THAT THEY WAS WORKING ON LINE. AND YOU CANCELLED THIS SERVICE WHEN I WAS SPEAKING WITH YOU VIA TICKET. FOR YOUR FAULT THEY WERE AFFECTED.
FIRST I DO NOT NEED COVER MY IDENTITY AND YOUR INSANE for mentioned. Hostmaxter that no have any relations What a puty If you believe that!! also there is other user mentioned same thing that I show .
Second, I am not angry for cancelled the services I so glad for that, I just do not want anyone to go through what I went through with a provider such PREMIUM RESELLER,
Third, you do not give me the service FREE because I paid that you offer on your page then you made a refund because your service is socks.
Fourth, You said
That is false because I just open 2 ticket, one DNS test and WHMCS sett for the API. I try to comunicate via chat but I never have a answer. RIGHTH I asking for another support tech because TONY responded in a degrading manner.
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| Posted by SolangeKify, 04-13-2011, 11:40 AM |
| Hello shaokhee,
I used to have a Windows (WSP)reseller with this provider. I would that you know I just opened 2 ticket.
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| Posted by kjawaid, 04-13-2011, 05:59 PM |
| I am simply unable to understand what is the link between creating a custom name server in helm 3 with not providing 24/7 support and you were showing 6 digit numbers on your website. As i don't have access now in your support system, but there were few tickets which goes un answered for more then 48 hours and due to this delay i tried to call your 6 digit number
I am not a helm guru or have to know every thing about helm to purchase a helm based reseller package. As a reseller i just have to register a name servers with registrar and if i don't even know how to do that too i think most host will guide me how to do it as i use godaddy and every one knows how to find the option to register the name server.
If i remember correctly resellerzoom support staff guided me to register the name server for the very first time.
Again your miss behaviour toward your customer shows what kinda person you are and how you do your business
And i will never retract my statement that i left your services because you were not providing 24/7 support and when my tickets goes un-answered then i tried to call you on your 6 digit number to ask some one to reply to my ticket.
And do whatever you want i have no issue with that.
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| Posted by PremiumHost, 04-13-2011, 07:58 PM |
| Totally agree. You simply don't have the ability to understand many things.
You're not so smart to call a phone number for support when we do not provide phone support.
You're not so smart to assume that 24/7 support means 5 minutes response time or 15 minutes response time.
24/7 support means there's support staff at night and weekend.
No 24/7 support means there is Zero chance you get any support at night and weekend.
Most of your replies were followed up in several hours, some within an hour.
The orgininal ticket you submitted at 1AM and was replied within an hour. Is your working hour 8PM to 8AM so you conclude we do not provide support during non-working hours (your time)?
Login helpdesk to check the ticket if your memory is not too good. You have full access to the rest of your life as long as we still do business (email khur***@b2bsol***).
No response more than 48 hours is simply a big fat lie.
kjawaid - Posted on: 21 Jun 2007 08:36 PM
Support - Posted on: 21 Jun 2007 09:22 PM
kjawaid - Posted on: 22 Jun 2007 03:24 AM
Support - Posted on: 22 Jun 2007 11:53 PM
kjawaid - Posted on: 23 Jun 2007 10:51 AM (Saturday)
kjawaid - Posted on: 23 Jun 2007 01:23 PM
Support - Posted on: 23 Jun 2007 09:08 PM
Support - Posted on: 23 Jun 2007 09:12 PM
kjawaid - Posted on: 25 Jun 2007 03:55 PM
kjawaid - Posted on: 25 Jun 2007 04:13 PM
Support - Posted on: 25 Jun 2007 04:58 PM
kjawaid - Posted on: 29 Jun 2007 12:22 PM
Support - Posted on: 29 Jun 2007 05:36 PM
I have to agree that you and the OP are the same type.
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| Posted by PremiumHost, 04-13-2011, 08:14 PM |
| Hosting Peru, you are the first customer we ever cancel.
That and this thread should tell all about your attitude.
We didn't cancel your account because you asked too many quesions.
Remember your 7 tickets were all replied to the point that you demanded support for something we are not responsible.
Once we replied with options, you demanded other technician to provide the support you want.
We cannot force you to pay fee for addon service, we cannot force you to stop demanding more technician.
The only option we have left is force you to leave.
SolangeKify, you don't need to explain the relation with Hostmaxter. You know, everyone knows.
The accurate description of this thread should be:
Hostingperu or Netsis is FRAUD SCAM. They used service, paid no money and posted false claim to defame other's reputation.
Their account was canceled by us with full refund.
Refund receipt: 10 Apr 2011
Business Name:
Netmedia S.A.C. (or Netsis or Hostingperu)
Email:
rlanda@netmedia***
Total amount:
-$12.00 USD
That's good you don't feel angry because your account was canceled.
But some people don't know how to move on.
You want to create a mess, you are in that mess yourself.
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| Posted by rv_irl, 04-13-2011, 08:29 PM |
| PremiumHost,
I'm speaking as just a bystander, but my opinion on this whole issue - You should really reconsider your approach to customer service. While I understand a negative review is never pleasant, can be frustrating and get very heated, going in guns blazing - insulting everyone who has the slightest criticism isn't the way to go about handling a complaint.
Regardless of who is right and who is wrong, you should always be polite and not let your emotions get involved with business.
With the OP, you could have just sent a polite warning, called them up and discussed it over the phone, perhaps it was a miscommunication of what the scope of your support was?
With kjawaid, comments such as:
1. So what that he didn't know how to register a nameservers? You can't expect everyone to be proficient in everything? As a provider you should be able to cater to customers of multiple skills, be it a beginner or an expert.
2. I don't think you are in a position to tell someone who has a reason and doesn't have a reason to complain. What may seem illogical to you may be logical to someone else.
3. Calling an ex-client stupid? Seriously?
I really think you should take a step back, calm down, evaluate the situation and also read any response you provide, because from where I'm standing this whole thing could have been done and over with if only you approached this in a different manner.
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| Posted by PremiumHost, 04-13-2011, 08:57 PM |
| So what with i say he didn't know how to register nameserver?
Instruction how to register nameserver and detailed follow up explanation were given in ticket.
Instruction is also on our helpdesk knowledgebase.
The whole story was started because he didn't know how to set up nameserver and he didn't know he has to wait for dns propagation.
I'm in the position where kjawaid talks about incorrect phone number on our website.
The number was corrected. He did not get answer over the phone because we don't provide support via phone.
I avoided to speak that out loud in the last 4 years but he asked in this thread so that's what i think.
People pay you some money then they are smart in every way?
Keen in mind that kjawaid got full refund after cancelling his account.
Thanks for your suggestion.
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| Posted by Hostmaxter, 04-13-2011, 09:13 PM |
| Hiya,
This type PremiumHost or Tony is so stubborn that it does not realize that is a jerk and treated very badly at all. Review your answers.
Say you do not cancel the account because they made many questions in just 2 tickets, then why did you? You say the attitude of your customer. The only attitude you can see is that SolangeKify asks you to talk to another technician, believing that you're trying your very wrong. That's your great justification?
Sorry but your explanation is not credible, I think anyone capable of discernment can realize how wrong you are. You can see that there are many complaints online about your services and especially about your treatment to customers.
You insist on relationships, I ask for evidence demonstrates that we are the same person or the company itself. Apparently you would be able to say that the other people who are complaining in the forum and internet are the same person or company.
To see if you understand that there is something called solidarity and sense of justice in the world and in business, you learn that perhaps understand my attitude and others call you with wisdom to your customers and for people.
Bye.
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| Posted by PremiumHost, 04-13-2011, 09:24 PM |
| Ronald, you forgot to add "Regards," when you replied as Hostmaxter, the same style as in your tickets.
Hostmaxter, if i mistakenly think you someone else, my apology.
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| Posted by PremiumHost, 04-13-2011, 09:38 PM |
| Your account was canceled for abusing support.
You demanded support for something we are not responsible.
We provided different options several times. You rejected them all.
You want your own option. This technician cannot help, give me a different technician.
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| Posted by Hostmaxter, 04-13-2011, 09:42 PM |
| I do not accept your apology, and even worse I am surprised by this strange name which I now assign, assume it is not hitting, I have asked hard evidence not assumptions.
And if I use "Regards" in my firm because I try to give respect to people with whom I maintain a conversation, very different from your way of being despotic, spoiled, no manners, worst of all now slandering and putting nicknames.
Bad Regards for you.
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| Posted by PremiumHost, 04-13-2011, 09:45 PM |
| It doesn't matter you accept my apology or not because i know i'm not mistaken.
God knows who you are what you do.
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| Posted by Hostmaxter, 04-13-2011, 09:51 PM |
| There is a very popular phrase that says: every thief thinks everyone is like him.
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| Posted by kjawaid, 04-14-2011, 12:19 AM |
| Finally you accepted that you had 6 digits number shown on the website. And this is what i mentioned in my earlier post that what type of company shows 6 digit number on a website. My each and every client knows my both cell numbers and my staff cell numbers, but still i will never put wrong contact information on my website and i think any serious business person will never do that
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| Posted by PremiumHost, 04-14-2011, 03:04 AM |
| To be honest i don't really care how many digits you say we had on the website.
I'm just sick of your phone number argument.
Obviously you cannot get over it after 4 years.
Put in country code 61 then the phone number in the screenshot you posted 4 years ago and dial please.
It's just you saying we had fake number and we immediately changed phone number.
We are having phone number with the same amount of digits without country code on the website.
If you pm me your mobile number, i can give you a phone call to show the number that you saw on our website 4 years ago.
If you wanted to cancel your account because we have a phone number with 1 digit, we have no problem with that and we did cancel your account with full refund.
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| Posted by SolangeKify, 04-14-2011, 09:39 AM |
| Hello,
I think that you do not understand NOTHING I DO NOT CARE the FULL REFUND THE PROBLEM WAS THE CANCELED THE SERVICES WHEN I HAD SOME USER THAT THEY WAS WORKING ON LINE. AND YOU CANCELED THIS SERVICE WHEN I WAS SPEAKING WITH YOU VIA TICKET. FOR YOUR FAULT THEY WERE AFFECTED.THEY DID NOT HAVE THEIR WEB ON LINE.
IF you think about my attitude is bad , I do not believe that because at no time have I disrespected with YOU . But YOU ARE SO RUDE with my and with other users.
FIRST I never demanded for other technician ;I said If you do not want to help me derive me with other technician. That was all. I do not understand why you think that you are a victim.
SECOND, I do not need to put posted false least defame ; I do not win anything with it.
If you want to refer to me tell me OP OK!!!!
Thanks so much everybody for reAd those post and take your decision!!!
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| Posted by kjawaid, 04-14-2011, 12:08 PM |
| One of the core purpose of this forum is user can provide good or bad reviews about the host.
For instance every one here is wrong beside premiumhost (which i don't believe) the attitude which is shown by premiumhost is more then enough for any one to make the decision
I am member since 2006 and for the first time i have seen any host to use above statement
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| Posted by PremiumHost, 04-14-2011, 08:29 PM |
| kjawaid, you change the topic?
The information you provided is correct about 48 hours with no reply or fake phone number? I did offer you way to verify what you say in previous posts.
I see many cases on WHT which hosting providers refuse particular customers. I can pm you links to some recent cases.
It's hard to find customer. We don't turn our back to a customer if the issue is not extreme.
Fraud & Scam words were all over your posts at the beginning.
In the first post you even say "I could not available for my refund. That is disaster." when you already received full refund.
I apologize that response from technician was rude. Replies were clear and polite to a particular point.
If you don't like what we offer, please find other provider for your hosting needs. Simple as that.
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| Posted by Ekhwan, 06-23-2011, 04:27 AM |
| Hello,
My stand as to what I see from this thread is that Premiumhost is a Premium Member of this forum and the lengthy discussion and to and fro communication has become quite misleading to people like me who would visit the forum.
Obviously it seems that PremiumHost is using their authority in the forum in some sort, maybe I am mistaken but since finally since I was seraching for a windows reseller and also visited their website, after going through all this, certainly I would not like someone to call me stupid, even if I were. So that's it for bad reputation and support I guess.
Sorry if I hurt anyone'e feelings, its just what I think from reading the whole thing.
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