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EZPZ of late
| Posted by maritimesbob, 06-01-2013, 09:26 AM |
| I've seen quite a few grumbles of late regarding EZPZ reseller hosting, downtimes etc. A year or two ago they could do no wrong, they were one of the "old favourites" on WHT.
I am looking for a UK based reseller package, EZPZ came to mind until I read these latest reviews and grumbles.
Anyone currently hosting with them, been with them a while and can off better reviews or have they truly gone downhill as some posts would suggest?
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| Posted by nokhost, 06-01-2013, 09:54 AM |
| I have the same problem like you
They start good but now they are slow. Very slow. They update server after I have posted on the WHT and got duggestions that server configuration is not working. Also I am facing of spam sites that they need to block them every time that sites loading very slow. If u want to go with their VPS, way expensive, no money back grantees and after that experience you dont wanna stay.
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| Posted by Atlanical-Mike, 06-01-2013, 09:59 AM |
| Loads of members here use them so they will hopefully reply. I've not used them myself so I can't be much of help however ive only seen a few bad reviews for a big company. If you do use them op good luck.
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| Posted by Host4Geeks-Kushal, 06-01-2013, 11:47 AM |
| We like many others started with them they were really good during that time, but lately many have complained, seems like they are going through the phase where as a company you become too big too quickly and you fail to scale your services at the same rate.
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| Posted by DWS2006, 06-01-2013, 12:00 PM |
| It's hard not to notice the growing pains at EZPZ, like you said the threads are everywhere. Another UK option is InnoHosting, they've been around for a long time. I had an account there several years ago and the service was excellent, looking at WHT it appears they've maintained that level of service over time (every large host has a few complaints here and there).
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| Posted by Trip, 06-01-2013, 12:23 PM |
| This type of "phenomena" is simply an artifact of collective judgement, misplaced over time. I've learned that I need to look deeper than the surface level and evaluate on reputation and other well-established factors when making a truly informed buying decision. Identifying what those factors are have also become more apparent with increased experience.
Long term results and data points speak well for Clook and UnitedHosting. TSOHost and RSHosting appear not far behind, either. Inno and HostDime are two more with dual US/UK presence and a mix of reviews that also might suffice. Perhaps that shortlist is a good place to start.
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| Posted by RiversHosting, 06-01-2013, 05:40 PM |
| EZPZHosting provides a really good service for their price. The only gripe I have had with them is their end user support. Their normal support always answered tickets in less than 30 minutes, but their end user support always answered in 24-48 hours, which was ridiculously slow.
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| Posted by domaincart, 06-01-2013, 06:18 PM |
| Look at Hostdime. Uptime of their servers are generally good and support response time is mostly under one hour(also has chat support). But the costs are little expensive.
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| Posted by GreenHostBox - John, 06-01-2013, 11:59 PM |
| I tried ordering from EZPZ but after they required me to show my ID to prove verification, I just left. I already put my correct details and they want more? I rather take privacy and safety.
Last edited by GreenHostBox - John; 06-02-2013 at 12:06 AM.
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| Posted by DWS2006, 06-02-2013, 07:57 AM |
| Your order likely failed automated fraud checks, thus requiring EZPZ to manually verify the order. They've had issues recently maintaining an acceptable service level, but the owner still appears to run an honest operation. Your ID really shouldn't show them much more information than you've already provided during signup, this isn't really unusual.
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| Posted by Atlanical-Mike, 06-02-2013, 10:44 AM |
| Even Hostgator and big companies ask for ID if MaxMind gives a High Risk order.
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| Posted by GreenHostBox - John, 06-02-2013, 10:55 AM |
| HostGator was easy breezy. I entered the same information as I entered with EZPZ and my account was activated. I just had to give them a quick call for verification which only took a minute and I was good to go
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| Posted by Atlanical-Mike, 06-02-2013, 11:07 AM |
| Yeah some providers either do a phone call or proof of ID.
ID you can delete personal information.
But Hostgator does ask for ID sometimes: http://blog.hostgator.com/2012/03/25...our-id-please/
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| Posted by PremiumHost, 06-02-2013, 11:24 PM |
| There is more chance of account automatic activation if you pay with Paypal / verified Paypal account.
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| Posted by SkyNetHosting, 06-03-2013, 12:01 AM |
| Any specific reason that you didn't like verifying you self?
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| Posted by hayridumanli, 06-03-2013, 02:15 AM |
| Stay away from EZPZ. I have a master reseller account, the server is down for many times, especially in weekends.
And their support is worse than worse. I waited for 6 hours for an urgent issue, they did nothing, so I rated the ticket as 1 out of 10. Then the support personnel Justin refused my work to do since I gave him 1. I am dead now.
So, please stay away from them. I am waiting for another master reseller now, any suggestions?
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| Posted by Faris Aziz, 06-03-2013, 02:25 AM |
| I have to be honest with everyone that EZPZ is actually a very reliable & reputable company. But recently I bet with their recent spike in popularity - it caused many of their existing clients to suffer. I am very sure if EZPZ do not offer WHMPHP along with their servers, it will definitely not cause such problems as one customer can owe up to 30-40 reseller accounts. If they put 20 Master Reseller clients in each servers (assuming each have 20-30 reseller accounts each) - that can add up to 600 reseller (20 clients X 30 reseller accounts the clients sold) accounts in the server. Their server are indeed very powerful but with more than 600 reseller accounts(assumption) and not including their shared clients - there will definitely have a lot of abusers. From what I understand EZPZ have their own support team and from my past experience, they have up to 3-4 staff (base on ticket replies) including Dan. It would be hard for them to manage the large numbers of servers they have. Like most of you, I started of with EZPZ with my previous company in late 2009. They were generally quite small that time, but now - they are growing, and growing bigger. I have heard from Dan that they have plans to upgrade their existing servers. That sounds like a good deal for existing clients. Some of their new servers are highly powered and even comes with SSD drives. As far as I was told - their new servers are only for UK locations.
Based on - https://clients.ezpzhosting.co.uk/serverstatus.php (only existing clients)
EZPZ indeed have a quite large number of servers they manage and the biggest problems are the server load. Some can spike up to 20.0 or higher.
I would love to hear from EZPZHosting and personally from Dan on what is their plans as they generally have a huge clientbase here in WebHostingTalk, if they were to go down one day - it will generally affects most people in WHT as I know many companies are reselling from EZPZ. No matter how much they have gone downhill - until today they have been my favorites as I would definitely not be where I am today without them.
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| Posted by hayridumanli, 06-03-2013, 02:40 AM |
| Thank you for comments Faris, you are right.
I opened many many tickets now, but there is still no response. Can you believe that a support personnel is sensitive and he refuses to do your work
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| Posted by JFSG, 06-03-2013, 05:47 AM |
| I don't think they will reject your support request, unless you are asking them to troubleshoot 3rd party scripts, coding work or anything else outside their scope of support. I'd love to hear what is your issue that they refuse to assist on.
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| Posted by Losvre, 06-03-2013, 06:21 AM |
| I can also confirm that EZPZ is on the process of upgrading the servers to new ones with ssd for Mysql, still a few to go I think.
As a company they are good but depends on what you are looking for in a hosting company. They have had some servers with downtime the last few months and so other companies do.
I believe that they are a good shared hosting company but not for critical sites, i.e. sites that you lose a lot of money per hour of downtime or you have clients that they need uptime close to 100%.
If you want a more premium host then you should look to companies with a price mark of 3-5 times more the EZPZ's price with less space and perks like WHMCS, ssl etc.
For what you get there is no better company but if you aim for max uptime then you should look to kinds of unitedhosting, clook, cartika and a few others.
For absolute reliability the rule what you pay is what you get holds stronger than ever!
Best
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| Posted by DWS2006, 06-03-2013, 07:21 AM |
| That's really true of any shared/reseller hosting account. If a certain domain is a major source of income, get a good managed server for it.
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| Posted by hayridumanli, 06-03-2013, 07:45 AM |
| JFSG : My issue was transferring a reseller account from other hosting provider. First they said that they could do, but they didn't for 6 hours. Then, I transferred all backups from other hosting and upload to their server, then they did in 2 hours later. So, it was too late because daytime began. It was their work that to be done, not a 3rd party scripts, etc.
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| Posted by hayridumanli, 06-03-2013, 07:49 AM |
| Losvre : Unfortunately I am in master reseller business, I sell hosting packages to my clients, I looked at the companies you said, none of them sells Master / Alpha Reseller. If you know a good company in Master Reseller, then I will look for it.
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| Posted by JFSG, 06-03-2013, 08:54 AM |
| For most hosting companies out there, migration requests are usually handled within one working day. I don't really see an issue here unless they are taking days to do it.
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| Posted by Losvre, 06-03-2013, 09:37 AM |
| Hi hayridumanli,
I have no experience with the following but do search for reviews and try. When you find a reliable one please let us know. In no certain order:
premiumreseller.com, cubicwebs.com, limenex.com, xehost.net, hostingcove.com
Maybe other can suggest more
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| Posted by Trip, 06-03-2013, 01:09 PM |
| Another option would be to purchase a fully managed VPS and setup the required alpha/master reseller structure on your own. Although it would require more setup work, ultimately you would have more control over your service offering and release yourself from the bonds of needing such a provider at the same time. Perhaps something to give some serious consideration now that you're at a crossroads.
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| Posted by webrix, 06-03-2013, 03:08 PM |
| They are driving me crazy, sites are always down!
Today went down because of a looping cron job, the other day ddos, the day before something else!
I looking for other hosting because the situation is ridiculous!
DON'T HOST YOUR SITE WITH THEM!
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| Posted by Hosty-Host, 06-03-2013, 08:02 PM |
| Wow...I was looking at them yesterday and what I liked the most were the support for the 'end user' and free hosting templates! I didn't know that it takes 24-48 hours to reply [that's sad].
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| Posted by Jennifer Robinson, 06-04-2013, 03:53 AM |
| Sorry to hear about your experience with EZPZ. They have been one of the most recommended hosts here though! May be an update to thread from their representative might clear the situation for their customers?
When you say "support personnel is sensitive and he refuses", can you please explain if your request was simply avoided and not resolved, or was it completely refused by their support to be resolved. It is possible that your support request was related to 3rd party script troubleshooting which often do not fall under the standard hosting support.!
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| Posted by Simplex-Ed, 06-04-2013, 05:05 AM |
| Greetings
Whilst it's unfortunate that you've seen some degradation to the service you've received, ultimately I think it can be agreed that you would rather have your host spend time adjusting and understanding the needs of their clients. As opposed to making a knee jerk reaction to an increased client base that results in team members who are potentially not as experienced, or not appropriately trained to provide efficient and helpful customer support with an infrastructure that's been setup in haste to cater for a rapidly expanding client base. I could be completely wrong, but that's how I'd look at this - it's unfortunately sometimes the price of success, but I would hope they look to address these problems if they have been going on for sometime now.
I'm sure they'll hear the feedback from their clients and look to improve their offerings, EZPZ has been, and still is a highly recommended provider on these forums.
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| Posted by Dan_EZPZ, 06-04-2013, 08:39 AM |
| Which server are you on? As far as I know we've not had any issues with the new servers and I'm not sure what you mean with regards to spam sites. Can you elaborate or provide a ticket ID so I can take a look?
The end user support is something we're currently working on, the biggest issue we have is the amount of spam received from some users desks. The current response time is much less than 24-48 hours but there's still room for improvement. We're 75% through recoding the module to include spam filtering and other requested improvements.
If your order wasn't released after providing ID it would mean something didn't add up. If it's the order I'm thinking of your email address was associated with fraud from a previous order so it wasn't processed.
Transfers are handled in a queue in the order they're received. We did attempt to perform the transfer however your DNS had already been updated so we couldn't login to your old host.
However, this has since been worked out and resolved to the clients satisfaction.
I assume you're hosted on Athena? Please PM me your domain name so I can resolve this for you. I'm afraid DDoS attacks are completely out of our control and can't be foreseen but they're dealt with as quickly as we can once attacked.
Normal responses are much faster than 24-48 hours.
In this case the client expressed their dissatisfaction with the current tech in the ticket so it was flagged for another member of staff. It wasn't refused or avoided as such, just passed to another member of staff.
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| Posted by netfantastic, 06-04-2013, 09:15 AM |
| Every ticket I post is responded too in a quick manner and have no issues with Dan and his team. I moved from a big corp hosting company to EZPZ and what a breath of fresh air it was
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| Posted by hayridumanli, 06-04-2013, 04:36 PM |
| Summary:
At the end Dan took care of my problem, he solved everything with Jamie, then everything went correctly and just on time. They did everything very well, thanks to them.
As a conclusion, no matter you are a big company or a well reputated company, just one personnel can put you on the floors, I know that finding a good personnel is very hard, but if you want to make your job well and try to establish a good reputation, then it is a must. I think everybody (me, Dan, Justin) learned something in this issue
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| Posted by hayridumanli, 06-04-2013, 04:41 PM |
| And Don, there are really some problems in Athena server which I am also in that server. I don't like to compare the competitors in public, but I was in HostGator for almost 2 years, their uptime was almost 99.99%, in Athena it's 91% according to Hyperspin reports. So, you really have to find a solution with those interrupts.
People may ask why I moved from Hostgator to EZPZ, I am in Turkey, Hostgator's servers are in USA, and we sometimes really have difficulties to access their servers. Plus, the support time was getting worse each day. And I needed master reseller access, so I moved to EZPZ.
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| Posted by hayridumanli, 06-04-2013, 04:47 PM |
| Trip; I made hosting business (plus web design and programming) for over 10 years, at the end I had 2 dedicated servers in Softlayer and 2 in local data centers in Turkey. Then I decided that I earned enough money when I was 40, and the work was too much as you know, I sold my company, sold all my customers, moved to a summer city in Turkey and opened a cafe bar But history repeats itself, I continued to web design, then they gave me their hostings, so now I have almost 50 customers with their web sites and hosting. I am going back to business although I didn't want it But this time, I will try to remain as reseller, no VPS or no dedicated servers please
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| Posted by Trip, 06-04-2013, 05:24 PM |
| I see. So if I understand you correctly, you'd prefer to be as hands-off as possible and stick with a simple reseller account. Makes sense.
So are you again satisfied with your current setup? Or are you still looking for alternatives? There are plenty of options in the UK and Europe who can perform at or beyond what you attained with HG, but you'll most likely have to increase your budget as well -- pricier utilities and other factors quite often make it more costly than in the USA. Further, any cost comparisons to hosts across the pond should be weighted in relative proportion.
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| Posted by hayridumanli, 06-04-2013, 05:56 PM |
| Yes, exactly. I prefer to be as hands-off as possible, much possible
I am satisfied with EZPZ at this moment, my problem has been solved. I am always open to alternatives, but until now I worked with 6 different hosting companies, all of them were well known and good reputated companies, none of them were perfect. So, I will stay with EZPZ at this moment.
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| Posted by webrix, 06-05-2013, 02:36 AM |
| Yes I'm on Athena and the last few weeks I had way too many HOURS of downtime, I'm already moving to another provider.
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| Posted by Mahfuz-SS-EHL, 06-05-2013, 05:56 AM |
| I have used their US and SG Server. These are great. Also, I was provisioned on a UK server once. What I could see is that they use very poor/backdated hardware in UK Location. Maybe Intel Xeon L5504. But they use E3-1230/E3-1230v2/E3-1240 in US and E5-2620 in Singapore ! These are latest models and have good performance. I think they should think on using those hardwares in UK.
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| Posted by Lanfr, 06-05-2013, 08:23 AM |
| with ezpz I would like to know if only I have this problem, each day the servers are down, then every day the emails do not work because they end up in the IP blacklist.
Someone has the same my problems?
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| Posted by Lanfr, 06-06-2013, 10:46 AM |
| Dan ezpz, has solved the problems, always very professional, I think one of the best providers available.
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| Posted by RiversHosting, 06-07-2013, 10:11 PM |
| Dan continues to be a problem solver. Issues with end user support continue to be solved. Glad to see that it's 75% of the way done. When should the new module come out?
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| Posted by Soulstice, 06-22-2013, 01:41 PM |
| My personal email address has appeared in my unrelated privately registered domain records, because of the "free" domain they gave me with my account. Family health issues, missed a payment, renewed, reactivated, but later the free domain expired, I caught it, they restored it. Billing for all services has been out of sync since. Now my personal email is in the rname record for the free domain, but it has propogated to other, privately registered domains via the privately registered nameserver, which again, has no connection to the free domain except being under the same account at EZPZ.
I need a reseller style account at Colo4Dallas. I've never actually resold, but always want the option. I never come close to account limits. Advice?
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| Posted by Trip, 06-22-2013, 02:36 PM |
| Rochen and UnitedHosting both use Colo4 in Dallas (last I knew anyways). Their reputations speak for themselves.
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| Posted by Soulstice, 06-22-2013, 02:54 PM |
| UK location is not required, just a bonus.
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| Posted by Trip, 06-22-2013, 03:05 PM |
| Well then you have a double bonus right there. For US-only, SynHosting and ScalaHosting are two that I know of who are in colo4 as well. Not nearly as reputed as the former two, but there's still a fair amount of feedback on each.
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| Posted by Soulstice, 06-22-2013, 03:13 PM |
| I have one site that absolutely must have mailman, 10+ year old low traffic private family list.
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| Posted by Trip, 06-22-2013, 03:52 PM |
| Most any shared host should be able to accommodate mailman lists. Certainly all of the ones I listed, and most any others.
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| Posted by Host4Geeks-Kushal, 06-22-2013, 04:17 PM |
| There was nothing here.
Last edited by Host4Geeks-Kushal; 06-22-2013 at 04:30 PM.
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| Posted by Trip, 06-22-2013, 04:23 PM |
| As long as bear or mouse don't see it! Eek!
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| Posted by Host4Geeks-Kushal, 06-22-2013, 04:29 PM |
| Did you say bear? It's gone :p
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| Posted by Trip, 06-22-2013, 04:38 PM |
| Haha. Mess with bear and you gets the claws.
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| Posted by Soulstice, 06-23-2013, 03:55 PM |
| Maybe I don't need all the WHM reseller stuff right now. I just need a place that works AND RESPECTS THE F***ING WORD P R I V A T E
His response thus far has been to tell me how the change the contact address for the domain, several different ways. I never touched it. I don't know how he broke it, or what it was set to before he broke it, since before EZPZ VIOLATED MY PRIVACY AS A CLIENT I HAD NO PROBLEMS WITH MY ONLINE PRIVACY.
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| Posted by Soulstice, 06-23-2013, 04:40 PM |
| EVERY DOMAIN I HAVE HOSTED AT EZPZ HAS MY PRIVATE EMAIL IN THE RNAME FIELD. EVERY DOMAIN. ALL PRIVATE. HE IS SAYING IT WAS THAT WAY WHEN I OPENED THE ACCOUNT IN 2010. Not true. ALL DNS CHANGES THE SAME DAY 20130130.
I'VE HAD 20 TICKETS IN THREE YEARS. MOST OF THEM IN THE LAST YEAR.
I prefer a U.S. company, just need help migrating 6 tiny accounts from WHM reseller to my new home whether it is reseller or not. Prefer Colo4Dallas, host in business more than 5 years. Multi-ip would be a bonus, but right now I just need to leave.
The best thing I ever did was sign up with Knownhost when they had resellers. But they don't allow mailman.
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| Posted by Dan_EZPZ, 06-23-2013, 05:10 PM |
| The email you're talking about is the SOA in your DNS zone - this will be the same with every host.
The date you're seeing in the zone would likely have been when you were moved to a new server but this would only have changed the A-Record.
I provided details on how to change this address in my responses via ticket but it appears these were ignored.
Best of luck with your next host.
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| Posted by Soulstice, 06-24-2013, 01:40 AM |
| I followed your instructions. It did not fix the problem. I had to go into the DNS of each domain manually and change the rname record, which you could and should have done. My Sunday afternoon was spent waiting for you to fix your mistake, then me fixing it while you blame the victim.
I was not moved to a new server until February or March. I don't show anything out of the ordinary in January. February so much down time.
If you had acknowledged the mistake and worked to correct it this would have gone differently.
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| Posted by Soulstice, 07-31-2013, 03:36 PM |
| UPDATE: EZPZhosting alone is NOT at fault for my personal non-account email address showing up in the SOA record of all of my privately registered hosted domains. Neither am I. A resolution is being sought.
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| Posted by NerdsHosted, 07-31-2013, 07:20 PM |
| I must say that EZPZ has been great for me! I have reseller hosting, I only host my own sites. However, I've opened at least 6-10 tickets since I've been with them in March and they respond fast. Even at 2:00am CST which is very important to me. I often find myself doing projects on the weekend in the early AM as I'll stay up until 4 or 5 in the morning building another blog etc ^_^
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