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Jaguarpc.com & Resellerzoom.com
| Posted by Lost Eagle, 06-09-2013, 12:18 PM |
| HOWDY,
I need an urgent advise ...
I am a client of: Resellerzoom.com , Recently they moved all clients to: Jaguarpc.com
The service performance is too bad, no body care about my tickets ... they migrated our sites in-order to get better performance and stability, but for a week and till now, they have not finished yet and one of our VIP sites is down ...
My clients gonna kill me ...
advise plz
|
| Posted by Zachary McClung, 06-09-2013, 12:38 PM |
| I'm sorry to hear the trouble that you are having, would you please provide me your ticket # so I can look into the issue?
|
| Posted by Lost Eagle, 06-09-2013, 12:42 PM |
| I hope that U can Help
- BRT-881-25399
- RRY-501-22445
- RQX-338-69186
& more
I think some people is your support don't know English well, They are closing tickets without any serious fix ...
|
| Posted by RiversHosting, 06-09-2013, 12:42 PM |
| If you take a look at the forum, JaguarPC & Resellerzoom have been having their fair share of problems. From what I've seen, Zach is the best person to get stuff done around there.
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| Posted by Lost Eagle, 06-09-2013, 12:56 PM |
| I hope that Zachary will help ....
Pray for me ...
|
| Posted by Lost Eagle, 06-10-2013, 02:30 PM |
| Zachary, May I have a serious action ... plz plz plz
|
| Posted by ModelWebHost, 06-10-2013, 09:03 PM |
| PM Zach and I hope that he will surely help you. I can see that he is most active to support his clients in case of any problem.
|
| Posted by DWS2006, 06-10-2013, 09:07 PM |
| Lost Eagle are they moving you to a different dc? HZ has been a Landis Holdings brand for some time, so not sure why changing nameplates would effect performance.
|
| Posted by Tuguhost, 06-11-2013, 03:26 AM |
| I am tired of seeing bad reviews of this company
hope jaguarpc can be better soon
|
| Posted by Lost Eagle, 06-11-2013, 05:22 AM |
| Howdy....
No response till now....
Any advises?
|
| Posted by RiversHosting, 06-11-2013, 12:28 PM |
| If you're still having issues even after talking with Zach, it's time to jump ship. If their top guys can't get it together, just think of the front-line support staff.
|
| Posted by Atlanical-Mike, 06-11-2013, 03:19 PM |
| I agree, if Zach can't help or doesn't get you anywhere, you need to move else you'll just run into more problems and complaints from your customers.
I recommend CrocWeb as I've used them in the past and are reliable. But there are loads who have a good reputation.
- MDDHosting
- StableHost
- SpeedySparrow
- Host4Geeks
- OakHosting
- HawkHost
|
| Posted by Lost Eagle, 06-11-2013, 03:26 PM |
| OMG
We have annual contract with them :-(
OOOOOOOOOOOOOOOOOOOFFFFFFFFFFF
|
| Posted by Atlanical-Mike, 06-11-2013, 03:28 PM |
| You paid for a year? How long you been with them?
|
| Posted by Lost Eagle, 06-11-2013, 03:40 PM |
| I am with them for years "5-6" years ... but this windows hosting has 3 years old ...
|
| Posted by Atlanical-Mike, 06-11-2013, 03:46 PM |
| If you ask them you might get some compensation, partial refund since your a dedicated customer but only their reps can tell you that.
Window reseller hosting is hard to find, so and none of the one's I've recommended do Windows
|
| Posted by DracH, 06-11-2013, 04:06 PM |
| Try again to contact Zach, he is really good guy, and for sure he will help you.
Regards
Marinlovic
|
| Posted by webhosting_123, 06-12-2013, 12:22 AM |
| from last days my problems not solved ?
why ?
can i leave my business ?
|
| Posted by bierlayus, 06-12-2013, 12:31 AM |
| Hi Zachary McClung,
Please check my ticket: # LVB-704-87725
|
| Posted by Zachary McClung, 06-12-2013, 12:34 AM |
| Will get someone to look into the issue.
|
| Posted by webhosting_123, 06-12-2013, 12:46 AM |
| View Ticket: #LYJ-621-40821
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| Posted by WirefuseOperations, 06-12-2013, 02:01 AM |
| I am sorry to hear that you have been having so many issues with them. I wish you luck and hope you find answers to your tickets soon!
|
| Posted by Lost Eagle, 06-12-2013, 06:01 AM |
| Its a 10 days of issues....
I get tiered of this
|
| Posted by bierlayus, 06-12-2013, 08:25 AM |
| The server is running correctly.
Thank you.
|
| Posted by Lost Eagle, 06-12-2013, 09:52 AM |
| Hi,
Would you have a look into my issue as well. ...
|
| Posted by Zachary McClung, 06-12-2013, 10:06 AM |
| Absolutely! My main windows admin is currently out right now; but, I'll have him take a look as soon as he gets back in the office.
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| Posted by Lost Eagle, 06-12-2013, 10:07 AM |
| Yes plz ...
|
| Posted by PremiumHost, 06-12-2013, 10:18 PM |
| Your websites are still down? Do you know what the problem is?
|
| Posted by webhosting_123, 06-13-2013, 10:20 PM |
| today is 12 days but i can't login in my plesk panel and all clients emails not work...
|
| Posted by Lost Eagle, 06-14-2013, 05:33 AM |
| When they migrated the plesk accounts, not all files moved well.
The site after migration is not showing all embedded images and the site admin is getting gd+ error when he try to post any new data ....
The migrated site is asp site with mssql database....
Tell now. I have not got any response to my ticket. Its almost 2 weeks....
They are driving me crazy. ...
:-(
Last edited by Lost Eagle; 06-14-2013 at 05:38 AM.
|
| Posted by BeZazz, 06-14-2013, 07:17 AM |
| You could try posting on their forums and see how that goes.
|
| Posted by Lost Eagle, 06-14-2013, 03:40 PM |
| If they are not responding to the tickets, PM to a team member and WHT posts .... will try respond to their forums ...
Any body can advise ....
|
| Posted by Lost Eagle, 06-14-2013, 03:44 PM |
| Whats does this error mean:
Server Error in '/' Application.
A generic error occurred in GDI+.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.ExternalException: A generic error occurred in GDI+.
Source Error:
Line 342: System.Drawing.Image ViewNews = BusinessLogic.ImageManagement.resizeImage(im, new System.Drawing.Size(240, 145)); Line 343: System.Drawing.Image categoriesImage = BusinessLogic.ImageManagement.resizeImage(im, new System.Drawing.Size(120, 75)); Line 344: BusinessLogic.ImageManagement.saveJpeg(pathOfImage + "@S" + fileName, new Bitmap(sliderImage), 85L); Line 345: //sliderImage.Save(pathOfImage + "@S" + fileName); Line 346: BusinessLogic.ImageManagement.saveJpeg(pathOfImage + "@V" + fileName, new Bitmap(ViewNews), 85L);
|
| Posted by F9000, 06-14-2013, 04:39 PM |
| GDI+ is a windows graphics dll that is used by other software components to manage and display an image. The installed version of GDI+ may be out of date or the software that is trying to display the image may be out of date.
I cannot help you with the coding, but I recommend that you do an Internet search. You can learn all about it.
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| Posted by Lost Eagle, 06-17-2013, 12:12 PM |
| Hi ...
Till now, no body respond to my ticket ... plz, what to do ...
Zachary, would you help me plz
|
| Posted by ResellcPanelcom, 06-17-2013, 12:23 PM |
| This is typical of resellers. I have recently posted a topic on resellers detailing my personal experience with them (several years ago, 3 to be exact)
Anyhow, find a good reseller, fast response times etc. Research is Key my friend...
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| Posted by Lost Eagle, 06-17-2013, 12:27 PM |
| Its the 3rd week ...
I even dont have a backup of the sites ...
They are killing my business ...
|
| Posted by ResellcPanelcom, 06-17-2013, 12:35 PM |
| If i was you i would get out now, backup your cPanel find a good web host and ask them to restore your cPanel. If you know how you could perhaps do this yourself?
|
| Posted by Lost Eagle, 06-17-2013, 12:38 PM |
| Hi ...
1- Its windows/plesk hosting
2- the panel is down
3- I don't have the a database access "to create backup"
4- they are not responding
They are killing me 100%
|
| Posted by BeZazz, 06-18-2013, 12:06 AM |
| Maybe I misunderstood but Jag are not resellers.
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| Posted by Lost Eagle, 06-18-2013, 12:02 PM |
| JaguarPC people have: hostingzoom.com , resellerzoom.com , Modvps.com
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| Posted by Lost Eagle, 06-18-2013, 12:05 PM |
| Should I beg or please them ?
|
| Posted by EthernetServers, 06-18-2013, 12:11 PM |
| Based on the fact you opened this thread on the 9th and it's now the 18th, I'd jump ship. That's more than enough time to get your issues resolved. As much as a shame it seems for you to leave since you've been with them for so long, it seems to be like it's the only viable option at this time.
I suggest reviewing some of the alternatives over here: http://www.webhostingtalk.com/forumdisplay.php?f=130
|
| Posted by Lost Eagle, 06-18-2013, 12:30 PM |
| As I said before:
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| Posted by dharding, 06-22-2013, 10:22 AM |
| You need to bail. Cut your losses and get with a real host.
I had been a JaguarPC client since 2005. The outsourced overseas support has been on a downhill slide for several years now, despite promises from the CEO to fix the problems... it's now worse than ever and the company is on the verge of imploding.
I jumped ship several weeks ago and couldn't be happier. I had forgotten what real support response times were.
Of course, trying to get JaguarPC to actually process the service cancellation is now like trying to pull teeth.
In short: RUN AWAY! NOW!
It's not going to improve. Every second you delay is effectively doing a disservice to your clients. Several people have have given you the scoop with JaguarPC.
Now it's up to you.
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| Posted by PrOf_FoUdA, 06-22-2013, 11:20 AM |
| Hello
you know i'm with reseller zoom from 2 year to now and have a bad support
sometime i wait for 7 days to have reply
or tell me everything going fine and after hours problem back again
them move me to new server and move me again to another server
them have a bad support
really bad support
if u need advice from me let them to save your sites
best regards
|
| Posted by Zachary McClung, 06-22-2013, 11:28 AM |
| Would you please provide your ticket #? I'll be happy to have someone look into any issues you are facing.
|
| Posted by PrOf_FoUdA, 06-22-2013, 11:46 AM |
| mr zack you talk with me from two or three month and take number of ticket and some one reply me
and tell me everything going fine
but in real nothing happened
and support lie a lot of time
**********************************************************
i think GM of company get support from india and tell them when anyone ask
them say them from USA
you say i lie so i proof it for Users here
i tell one of them i have proplem in my cpanel and he is login into my site
and all know cpanel write a last visit and last IP
i take IP and put it into IP-LOOKUP and it's tell me IP from india
and when ask support again tell me sure USA not inida
really i don't know why ?
**********************************************************
i let company and search about company respect me
and you know i have a lot of problem with company from 8 or 9 month to now
you know company give me only one week more you know that ???
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| Posted by MyEvolutionHost, 08-02-2013, 11:32 PM |
| I have been a ResellerZoom customer since July 2006 and I am looking to jump ship, The support is going downhill, and the reps reply with smartass remarks. I am looking for a comparable host.
|
| Posted by MyEvolutionHost, 08-02-2013, 11:35 PM |
| haha, now we can pay extra for quality support.
http://blog.hostingzoom.com/operatio...pport-service/
You now have the choice to move up to a quicker first class troubleshooting and technical support issue resolution system. We have created a specialized support department which is specifically tailored to those clients who need the fastest possible responses and resolutions to their ticket issues.
Your needs for expedited and specialized service can now be addressed :
• $10/month – Shared/SDX/Reseller/business cloud (does not include End User)
• $20/month/ – VPS/Cloud Servers
• $30/month – Dedicated Servers
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| Posted by dharding, 08-02-2013, 11:41 PM |
| chuckle*
Nice marketing spin... pay extra for the support you should have been getting all along.
Sweet.
Anyone with half a brain has already bailed. Hell, I waited far too long to do so myself. I should have left well over a year ago. All I can say is that the last month has been comparative bliss.
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| Posted by MyEvolutionHost, 08-02-2013, 11:48 PM |
| it is quite the marketing gimmick, charging extra to jump the line.
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