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Need manged servers for hosting as secondary product.
| Posted by domain_tech, 08-13-2007, 12:54 AM |
| Hello,
The company I work for is currently offers web hosting as a secondary product, as such it has been neglected as of late. We don't have the resources to manage dedicated servers ourselves as our other products are currently the focus but do need some to do the management/support stuff.
We currently have tier 1 support, they can fix the little things like incorrect account settings, some DNS stuff ect. but there knowledge is limited. What we need is a company that we can have manage the day to day running of the servers and handle more tech problems (emails bouncing, installing modules). We normally get 1-2 issues a day that require further assistance.
At the moment we host ~1000 accounts ranging from simple email to larger database driven sites. Our current reseller who I will not name offers little or not support. Currently we are unable to manage any accounts as we changed our office IP and they have not granted CP access to this yet. This has gone on for over 48 hours and multiple phone calls have not found a solution to what is a very easy problem.
An automated solution to creating new accounts would be ideal. I have been recommended H-Sphere. Are there any others. We need both *nix and windows servers.
What we require is:Fast and capable support. We don't want to wait 3 hours for a phone monkey to place an internal ticket which takes 48 hours to answer but does not solve the problem. 24 hour trained support staff is what we need. I expect most issues to be resolved in 6-12 hours or less.As we are a global company having servers located in multiple continents would be preferred.We are spending US$3,500/mo at our current provider and do not feel that we are getting our moneys worth. Is this a suitable budget and are we being realistic about our requirements.
Any feedback or recommendations would be appreciated.
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| Posted by Tech4server, 08-13-2007, 02:04 AM |
| There are many server management companies that provide a quality service and you dont have to spend 3,500$ per mo .
If you are looking for managed service , caro.net has a very good service .
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| Posted by Frimon86, 08-13-2007, 04:02 AM |
| You should try looking into PSM (PlatinumServerManagement.com) for server management for your cpanel servers. They are 24/7 and all usa based techs. Very helpful! Only $29 for your first server and $19 for your other servers.. they have been in business for more than 7 years and hold an excellent reputation here on WHT itself. Try getting in touch with them! From one WHT member to another -- its the smart thing to do
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| Posted by iHubNet, 08-13-2007, 05:53 AM |
| Hi,
I see your thread again
You need to check managed server providers.. or you need to lease unmanaged server and find management company.
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| Posted by kjawaid, 08-13-2007, 06:33 PM |
| From reseller section to here .. any ways its good that you took wht members advices and now looking for managed servers .. here are few companies which have excellent reputations .. rackspace.com , cartikahosting.com .. wiredtree.com . verio.com . liquidweb.com ..
you can go with clustered vps solution too .. for around $600 you can get a cluster of 8 VPS from zone.net .. they have excellent support and uptime + management is really good
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