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seeksadmin won't refund or reply
| Posted by LeMarque, 11-18-2008, 09:38 PM |
| seeksadmin won't refund or reply
My business is very small, primarily design and hosting for a niche market and some business acquaintances.
7 months ago I signed up with sa for per ticket support. After some bumps in the road, a client that took me months to acquire and is made up of some very high profile local engineer/phd types; submits a ticket.
Well, to keep it short and to the point, not only did sa fail to respond to my client, and because I also receive email notice of support requests, I emailed sa's 911, feedback and sales a few times asking 'what's up'- how come no reply to the ticket.
Well they never replied to me either for approx 24hrs.
So I asked for my $100 back and Tris said I had to put a ticket in with billing. I dd this on Friday. No reply. I submitted another today with cc to feedback and sales; no reply.
There TOS states:
Quote:
Customer waives any claim for damages, direct or indirect, and agrees that its sole and exclusive remedy for damages (either in contract or tort) is the return of compensation paid to SeeksAdmin, which is only provided on a case by case basis at the sole discretion of SeeksAdmin.
So I guess in their 'discretion' they get to keep my money for providing absolutely NO SERVICES.
Live and learn.
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| Posted by eth00, 11-19-2008, 02:12 PM |
| Most companies have things such as that within their TOS. That being said Tris is usually a pretty good guy, I am surprised that they have not at least relied with the TOS quote.
It is very possible on the 911 and sales tickets they did not reply to the billing issue since it is not one. Maybe call them or use the live chat?
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| Posted by LeMarque, 11-19-2008, 02:31 PM |
| I hate this sort of thing but, there's a lawyer in the family (actually one here and one in the UK) and just on principle I'm going to pursue this.
Years ago when I worked for a Fortune 500, in a customer service training seminar I was told something I've used ever since. When you have an unhappy customer, the reply is "I'm very sorry (sir/madam) what can I do to make you happy?
Then you do it. The customer is dumbfounded to get what they want, they never say a bad thing about you and talk every chance they get about "The great way they were treated".
Its the way we all want to be treated, isn't it?
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| Posted by coeplicltd, 11-19-2008, 03:48 PM |
| go with Supportmatrix they do a grand job, never had a problem getting hold of them and thier pricing is excellent.
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UK Professional Webhosting Solutions
24/7/365 Telephone support.
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| Posted by jphilipson, 11-19-2008, 04:56 PM |
| If you paid with a credit card, request a chargeback from your CC company. Give SA a chance to resolve it first, but if you have to contact you card company.
"I'm very sorry (sir/madam) what can I do to make you happy?"
From my many years of retail and online business management experience, that statement is 100% correct. NEVER ruin your company name over issuing a refund... it's part of doing business.
__________________I perform System Administration
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| Posted by Steven.C, 11-19-2008, 06:42 PM |
| LeMarque, send me an email - steven@seeksadmin.com - with your ticket number please and I'll make sure this is sorted for you right away.
__________________â SeeksAdmin .:. sales(a)seeksadmin.com .:. 1.877.397.SEEK(7335) .:. Great Specialsâ Linux
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| Posted by Softsys Hosting, 11-19-2008, 11:27 PM |
| Sorry to hear about this. I can understand how you might be feeling on being letting down against an important and hard earned customer of yours. If you do not think this is going to sort out, you should move quickly in order to avoid any more damages.
- Rick
__________________www.SoftsysHosting.com - Windows Hosting Experts!!Now Serving :: Latest Windows 2008 / IIS7 MS SQL 2008 Hosting with DotNetPanel Windows 2008 ASP, ASP.NET 2.0/3.5, MS SQL 2008, PHP, MySQL Premium Shared
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| Posted by MMH-Moe, 11-21-2008, 11:01 AM |
| LeMarque,
Let us know how everthing worked out with Seekadmins, I am interested in using their services but want to know how they handle situations like this before I signup.
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| Posted by -whynot-, 11-21-2008, 01:40 PM |
| use your company or paypal option for dispute cash...
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| Posted by TR Seeks, 11-21-2008, 02:22 PM |
| Just to let everyone know we are providing a refund, and it was always our intention. There were some small delays, however we are working this out with LeMarque and I have been told the refund has now been processed
__________________
Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001Now Offering Windows Serivces.
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| Posted by romes, 11-21-2008, 09:58 PM |
| That sucks man..Do they have a number you can call?
__________________www.Fusion-Hosts.com - Fast Servers - 100% Uptime So farShared | Reseller | Web Services | My BlogZERO Overselling Policy | Friendly Staff | Around since 2006!
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| Posted by LeMarque, 11-21-2008, 10:42 PM |
| A couple of emails from them at approx 11:00AM asking for my billing details
I mean, they use WHMCS and they can't find me?
Then nothing.
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