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My LogicSupport Experience
| Posted by ServiceLegacy, 10-16-2009, 08:38 PM |
| I've been using LogicSupport for three months now, and they have provided 24/7 ticket outsourcing services to me. I've always been cautious with outsourcing companies, as I have little control over the ticket responses which are sent out. Therefore, I regularly check up on tickets, ratings and response times in order to ensure that clients are being served to their satisfaction.
Following a less than satisfactory experience with another support company a few months back, I made the move and this company has certainly earned my trust. They send their responses quickly, and they are very professional when dealing with my clients - sure, I've had one or two tickets that have taken a bit more than the promised hour for them to respond to, but they haven't ever missed a response or taken outrageous amounts of time to reply.
Unlike my previous experience, this company has always stayed in touch with me - whenever they have experienced difficulties with assisting a client, instead of expecting me to 'pick up the pieces', they will contact me for advice/my opinion and if necessary they will let me know when they wish to pass the ticket back to me with a reason.
Given the amount I am paying and the quality of service I am receiving, their service represents excellent value and I certainly plan to stay put for many years to come. This is a 12/10 service, and I will more than happily recommend the company to anyone!
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| Posted by JG, 10-16-2009, 11:55 PM |
| Thanks for posting. Are you on a per server, per ticket plan, or ?
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| Posted by ServiceLegacy, 10-17-2009, 01:41 PM |
| I'm on a per ticket plan including server monitoring and reboots.
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| Posted by tobaria, 10-17-2009, 05:24 PM |
| One more vote for logicsupport , i have no complains in almost a year and a half.
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| Posted by hosting_we3cares, 10-20-2009, 08:48 AM |
| Glad to hear a positive review.
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| Posted by firstclasswebhost, 10-20-2009, 08:48 PM |
| Great review, now i am more interested in finding out about logicsupport
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| Posted by Daryl, 10-31-2009, 11:17 PM |
| Theo, what was the other support company you had a bad experience with?
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| Posted by ServiceLegacy, 11-04-2009, 03:44 PM |
| I'm not going to mention a name here, but I moved away from them as their responses were poor quality and quite a few tickets were missed. They were making promises which they couldn't keep to, so I decided to make the switch and I'm happy where I am right now.
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| Posted by keserhosting, 11-17-2009, 09:46 AM |
| Always great to see happy clients. Thanks for sharing the review.
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