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Cancel my vps from Leaseweb, deactivation charge of EUR 125,00!
| Posted by DeVitto, 01-21-2016, 01:07 PM |
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Anyone can help me!
I had 1vps from leaseweb, 3 EUR for month. For some time, hosting dont work, beacuse he said that they change the hard disk to SSD, for some time, after this the leaseweb says 3months free will, be. He say that you have are SSD hard. I test the i/o speed for hard, and result had 70mb/s maxim, for many times i open a tickets, send mail to support, that resolve the problem with SSD hard, for many times he dont resolve the problem. For free period i dont use the vps hosting, beacuse i send many email yo support and they dont resolve the problem. At last month leaseweb send me a mail with invoice to pay, i respond to mail and send what i cancel the vps, because i dont use this vps and this vps dont have a ssd hard as said leaseweb. For now i recive the mail that for cancel vps i need to pay 127,97?!! why
what the problem with leaseweb,
This the email.
For customer ID xxxxx, LeaseWeb has still not received full payment for the outstanding amount of EUR 2,97 despite several reminders. You are therefore in breach of your payment obligation towards LeaseWeb. LeaseWeb will suspend all services to you with immediate effect.
Please note that the suspension has resulted in a deactivation charge of EUR 125,00 being due by you. Your total outstanding amount is now EUR 127,97.
To reactivate your account and services, full payment should reach LeaseWeb within seven days from today. After this period LeaseWeb will terminate all agreements with you and all your data will be deleted. LeaseWeb will not be able to recover any data after this process has been completed. LeaseWeb may also, without further warning, proceed to unregister all domain names that you registered through LeaseWeb. After termination, LeaseWeb will exercise whatever rights and remedies it has to recover the outstanding amount and the deactivation charge, together with any interest and legal expenses.
Please help!
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| Posted by Andei, 01-21-2016, 01:17 PM |
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Source: https://kb.leaseweb.com/display/KB/P...nts-Suspension
Although not uncommon, some providers apply late fees and some charge a suspension fee, I find than 125EUR for a 3EUR VPS is beyond any absurd limit
I wouldn't pay it.
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| Posted by alexnuke, 01-21-2016, 01:17 PM |
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Looks like they have contract term and hence adding termination fee. Lately, I have seen some hosts putting up contract terms. I firmly avoid them. Month to month is best.
I am not sure about legal measures so I am not going to comment on it.
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| Posted by DeVitto, 01-21-2016, 01:34 PM |
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I dont understand why 125EUR if i dont use this vps!
I konw the leaseweb at a good compnay, why they are so ...
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| Posted by DeVitto, 01-21-2016, 01:45 PM |
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Why they ask, deactivation charge of EUR 125,00?!
Are something foolish..
Who can help!
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| Posted by MightWeb-Marcus, 01-21-2016, 04:19 PM |
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Noone here can do anything - you need to speak with them. With that said, I do fully agree @Andei - a 125 euro fee for a 3 euro VPS is insane. A 125 euro late fee AT ALL is insane.
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| Posted by domainbop, 01-21-2016, 04:56 PM |
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You need to cancel the contract before the next billing period begins (all billing periods start on the 1st). If you submit your cancellation via the customer portal it needs to be submitted at least 1 hour before the next billing period. If you submit your cancellation via another method like you did (email request) then your cancellation needs to be submitted 5 business days before the next billing period begins.
From the looks of it you submitted your cancellation too late so you are being charged for the next billing period plus the 125 reactivation late fee since your payment for the new invoice wasn't received, all of which is detailed in the terms of service. Contractually it doesn't matter whether you used your VPS or not, what matters is that your cancellation request was submitted past the deadlines stated in the contract. When you signed up for the VPS you agreed to these terms (including the 125 penalty fee for late payment)
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| Posted by JoseDieguez, 01-21-2016, 05:42 PM |
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Better idea:
Renew the VPS 1 month, 3 EUR. then cancell it 0 fee charge for cancellation.
And then say goodbye to them.
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| Posted by SenseiSteve, 01-21-2016, 05:54 PM |
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They're not the only web hosting provider that charges these types of fees. I see a lot of people say they never read Terms of Services, but you really need to to know what you're up against.
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| Posted by net, 01-21-2016, 06:58 PM |
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That is too much but only them can help you.
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| Posted by Layershift Damien, 01-22-2016, 03:32 AM |
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The important point here is the 125 EUR charge comes from not cancelling the server - it's a late invoice payment fee.
I think almost every provider requires you to cancel before the next renewal (the notice period depends on each provider), so I'm always shocked by customers that find this process confusing.
If you want to cancel, do it according to the contract that you've agreed. That way there are no problems.
In this case the only way to resolve the problem is to discuss it with Leaseweb.
PS I didn't fully understand the technical problem you had? Did Leaseweb guarantee more than 70MB/s? Usually the main benefit of SSD is iops not throughput, and given that this is a (very cheap!) VPS we can assume you're sharing the hardware with many other customers.
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| Posted by domainbop, 01-22-2016, 03:47 AM |
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He said he received 3 months free service so I'm guessing he was one of the ones who were affected and suffered extended downtime when the SAN storage system malfunctioned in September, and Leaseweb migrated everyone from their old SATA storage to the new SSD storage (see this thread http://www.webhostingtalk.com/showthread.php?t=1509651 ). The service has been stable without any outages since they completed the move to the new storage system in September. His complaint seems to be that the dd test speeds on the new SSD SAN storage system aren't as high as he'd like.
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| Posted by mckaizu, 01-22-2016, 10:04 AM |
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holy smoke, I was about to host in Leaseweb till I read this thread , OMG OMG
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| Posted by ceibanet, 01-22-2016, 12:22 PM |
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if it was a late fee or a suspension fee, it has to be proportional to the cost of the vps. The charge seems to be overly inflated, if they don't have your credit card or paypal information then just don't pay it. It does seem to be extremely over the top
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| Posted by DeVitto, 01-22-2016, 02:33 PM |
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i send mail to administrator, wait for reply
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| Posted by Hosting4Real, 01-23-2016, 04:04 AM |
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If you read the KB:
So you only have to pay the 125 euro if you want to get your service reactivated after your suspension, and still keep your data. If you're just going to cancel the VPS, you do not have to pay the fee.
Also paying 125 euros for reactivation might be cheap, it's really depending on what data you have on the box
So this shouldn't really hold back customers from hosting at LeaseWeb unless they have a problem paying their bills in time.
You'll not get charged 125 euro to get your service cancelled Only to get reactivated/reconnected.
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| Posted by VerdinaNET, 01-23-2016, 05:08 AM |
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I think it's more like a parking fee for your files if you ever want to go back to them, and they will have all your data intact. If you didn't sign any contract or agreement with them you should be good and you don't need to pay them that amout of money.
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| Posted by Hosting4Real, 01-23-2016, 05:45 AM |
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He signs a contract when he purchase the hosting.
But again referring to the KB, the money is only for getting your services reactivated.. SO yes - a parking fee for keeping the files additional time. If people have important files 125 euro is cheap.
If you don't need the files, no reason to pay.
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