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Server down for 3 days (KickAssVPS)
| Posted by DrAnte, 01-25-2016, 09:35 AM |
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Hello everybody. Have you ever had problem like this:
My VPS server hosted on KickAssVPS are down for 3 days. I am sending email messages to customer support, 911 support (support for server down only), sales, billing etc... Nowbody answers. I am calling by phone... but i am geting away message.
I stopped Google Adwords and other PPC campaigns. I am loosing my money, my business is stopped. But KickAssVPS staff doesn't answering.
I didn't beleive that I will have this situation ever. Have you ever had this situation? Is there any webhosting which doesn't answer for few days in case od server down?
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| Posted by net, 01-25-2016, 09:38 AM |
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Do you have a backup? 3 days is not a good thing and you need to put some kind of backup host.
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| Posted by anuja9991, 01-25-2016, 09:46 AM |
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This is certainly not good. As net suggested if you have a backup move on or else try to contact them via different channels such as twitter, facebook. I think, they might have less staff during weekends.
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| Posted by DrAnte, 01-25-2016, 09:51 AM |
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Yes, 3 days - it is very big period of downtime... and without any answer. I am searching for new hosting. I am trying to find hosting which is very stable and with good reviews. I am using KickAssVPS for years. Last year I have 2-5 hours of downtime every month without explanation why. Last 3 days my sites are offline without explanation.
Which Windows VPS is good? I see ************** is cheap and has many good reviews. Maybe good option is CloudVPS? Or something else?
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| Posted by CyberHostPro, 01-25-2016, 09:53 AM |
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HI
You say kickassVPS staff do not answer, do you have a ticket open with them right now? does it show open status and how long has it been since last reply (by either you or them)
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| Posted by Softsys Hosting, 01-25-2016, 09:53 AM |
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Probably not as the company is banned here for violating rules at WHT
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| Posted by DrAnte, 01-25-2016, 10:06 AM |
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Oh yes, I have few tickets opened. No one answering. I am trying to call by phone but I am getting answer from answer machine. I just sent message to facebook. Weekend is not reason for 3 days offline without answer.
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| Posted by quickuse, 01-25-2016, 10:15 AM |
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@DrAnte
Time to Move check offer section and review from my experience i can suggest you check with buyvm.net
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| Posted by WPCYCLE, 01-25-2016, 11:30 AM |
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Hmm. Sadly it sounds like anyone using this service might be kicking their self in a*** after all of this.
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| Posted by Johnny Cache, 01-25-2016, 02:10 PM |
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Somebody from there is signed into their Live Chat right now. Maybe you can get a straight answer there....
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| Posted by DrAnte, 01-25-2016, 03:24 PM |
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Problem is solved. Someone hack my server and installed malicious software.
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| Posted by BigWillyStyle42, 01-25-2016, 03:46 PM |
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It took you 3 days to get that answer. Unless there's a specific reason you need to be in Minneapolis, you should be looking for a new provider.
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| Posted by SenseiSteve, 01-25-2016, 03:50 PM |
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While you got your issue resolved , what was the delay in responding to your tickets?
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| Posted by WPCYCLE, 01-25-2016, 03:51 PM |
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^^^ My thoughts exactly. It took 3 days to let you know that your server was hacked?!?!?
1. Notepad
2. Pen
3. A list of NEW providers!!!!!!
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| Posted by marisc, 01-27-2016, 05:41 PM |
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Well I'm glad you got your server finally back up and the issue is resolved but taking 3 days to get back to you and let you know that's what happened doesn't seem very fair to you. Maybe you might want to think about moving to a different provider.
Have they explained as to what took them so long to figure out that's what happened with your server?
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| Posted by Savio13, 01-27-2016, 05:49 PM |
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3 Days to respond, and the node getting hacked is quite unfortunate. I would be taking daily backups if I were you.
Edit: Was it your VPS or the entire node got compromised?
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