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Updated website problem.
Posted by LorenzoF, 12-29-2007, 10:36 AM Hey folks, I recently just started working at a party shop, and being the only one there with a computer at home, they've unloaded a few computer problems on me - most specifically, one dealing with website hosting and all that jazz; An area which i am completely unfamiliar with, so here's hoping that I can understand half the stuff required of me! A few weeks ago, in collaboration with a company which specializes in website design, they submitted and successfully(?) updated the new coding for the domain (they've kept the same url, just remodeled the site); However recently customers began complaining that the website which they view at home is that of the old one, not the newly updated one. When viewing the url at the computer which is located at our store (the computer which we used to register and update the website*), were able to see the new website; but, viewing the url at an external computer shows the old website. *I'm not too particular what happened at this step, but apparently they sent the domain hoster their code along with some registration key or something, and it was enough to change the website on the computer at work. Were not too particular why this is happening, and any information on measures we could take to resolve this issue would be greatly appreciated. I'm going to take a guess and say that they probably didn't update the website properly, and the website they're viewing at work is the website stored in cache? Thank you for your time!
Posted by blueskimonkey, 12-29-2007, 10:42 AM Have you checked the DNS records for the domain to make sure that both nameservers match?
Posted by foobic, 12-29-2007, 07:06 PM Yes, it's possible that the nameservers haven't been updated properly - if you'd like to share the domain name we can check it. Another possibility, if the computer in the store is the only one that sees the new website, is that your designers may have set up something on that to override the public dns records - perhaps as a way to give you a preview of the new website before it goes live. Check if there's an entry for your domain name in the hosts file on that computer.
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