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Companies which provide support to end users
| Posted by pcuptime, 09-03-2001, 09:21 PM |
| Hello Everyone,
I'm new to this board. I've been lurking for awhile and decided to come out of the shadows for a questions.
I am going to start reselling. I've decided to go with a company which will provide support to my clients; hence I can keep my day job while building the business.
So far, I have looked at OLMs RSE plans. They seem a bit pricey based on the number of domains one is allowed--especially at the lower end. I don't see how I can offer flexibility in hosting plans and still be profitable. However, I have had two domains hosted with them for over two years and am very pleased with the service.
I'm interested in knowing about any other hosts that offer anonymous support to my clients. I've done a search of the forums but cannot seem to narrow down the keywords enough to provide something useful. Your suggestions are most appreciated.
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| Posted by AL-Benjamin, 09-03-2001, 09:31 PM |
| the only one i know of is *****. but they don't have a very good reputation around here.
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| Posted by Dogma, 09-04-2001, 06:00 PM |
| I believe Site5 ( www.site5.com ) allows you to do this. Can't comment on them at all though...
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| Posted by Jburnley, 09-05-2001, 08:42 PM |
| I'd suggest you think twice about letting someone else support your clients...at least do 50% of it. No one else will provide the kind of service you need to make your clients satisfied and if they do, before long they'd convinve your clients to move directly under them. Beside, I thought we all this this because we enjoyed it as well. So what will be your role in your business?
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| Posted by pcuptime, 09-05-2001, 10:24 PM |
| My role will initially be billing and the growing of the business. Once I have a client base substantial enough to support myself, I can quit my day job and then think about a plan where I support my clients, which will likely cost less. I just don't think it's fair for my clients to have to wait several hours for me to get home from work so that I can answer support requests.
My experience with WebAxxs, which offers the RSE reseller plans, has been excellent. My support questions are usually answered within a few minutes. They could do the same for my clients.
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| Posted by sammasati, 09-06-2001, 03:38 AM |
| I don't know. I checked out their pricing structure, and it has a very ***** flavor to it. Seem a little on the costly side as well. Storage is cheap it is the bandwidth that is expensive.
If you go with them keep us posted. I, for one, am interested to see how they are as far as support, especially to your customers.
Ryan
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| Posted by Synergy, 09-06-2001, 07:28 AM |
| See maybe if you link to your companies support ticket system.... they might do the support for you
Last edited by Chicken; 09-07-2001 at 10:13 AM.
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| Posted by Jedito, 09-07-2001, 06:35 AM |
| Or maybe you could use an out source tech support like hyper-techs.com
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| Posted by smartmlp, 09-07-2001, 11:16 AM |
| It is just not worth getting someone esle to do the support....
Site5 does it... but it is costly.
hyper-techs.com is just not worth paying for... if you are not going to have high costs. If you plan to have only 20 accounts (Or less) it will be no problem handling it... let say alteast 1 hour a day on the computer. Not Even that!
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| Posted by Jedito, 09-07-2001, 11:30 AM |
| That is just not true.
you CAN'T leave a customer waiting for 20 hours for an answer. Because you don't have the time. If you dont have the time to give support, do something else but hosting.
I think that pcuptime know that, or what is the point of this thread?
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| Posted by IntraHost, 09-07-2001, 01:04 PM |
| MOD EDIT >>
Please read the rules and abide by them. Please do not attempt to break the rules again.
<< /MOD EDIT >>
Last edited by teck; 09-07-2001 at 05:57 PM.
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| Posted by smartmlp, 09-07-2001, 07:08 PM |
| HAHA!
I can wait 20 hours....
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| Posted by smartmlp, 09-07-2001, 07:24 PM |
| Well, Actually, After I think about it.... I would want a response within 7 hours time....
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| Posted by multipleimage, 09-08-2001, 09:46 PM |
| if you can not be there outsource to a tech support firm or contact a web host you may want to use. Even if some dont offer it publicly they may be able to assist you.
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| Posted by creid, 09-09-2001, 12:58 PM |
| Sorta of topic but....
Has anyone had any experience with hyper-techs.com?
and like say i get the micro package. Is that only 50?or 50 per month?
Chris
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| Posted by smartmlp, 09-09-2001, 05:56 PM |
| That looks like 75$ per month does'nt it?
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| Posted by Alareach, 09-09-2001, 06:53 PM |
| hyper-techs is very good in my experience so far.
Also consider www.poornam.com they handle outsourcing support as well.
Regards
AH
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| Posted by creid, 09-09-2001, 09:04 PM |
| no one answered my question...
It says you get 50 help desk inquiries, is that per month?
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| Posted by Alareach, 09-09-2001, 09:34 PM |
| I pay per month and I believe all of their services are per month.
You may want to email them and ask if they can accomidate your needs.
Regards
AH
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| Posted by creid, 09-09-2001, 10:13 PM |
| How do you like them?
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| Posted by jolly, 09-11-2001, 08:08 AM |
| I know only one
halfpricehosting.com
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| Posted by Alareach, 09-13-2001, 12:57 AM |
| So Far...
VERY good. Professional and fast.
Regards
AH
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| Posted by tony.messer, 04-16-2002, 02:30 PM |
| Please read the forum rules. This is your first and final warning. If you break the rules again, you will be banned.
-kunal
Last edited by kunal; 04-16-2002 at 02:53 PM.
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| Posted by DanielP, 04-16-2002, 02:44 PM |
| Tony, advertising is not allowed in these forums, if you want to advertise your services then post in the advertising section and not here, read the rules next time.
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| Posted by tony.messer, 04-16-2002, 02:47 PM |
| Please read the forum rules. This is your first and final warning. If you break the rules again, you will be banned.
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| Posted by Akash, 04-16-2002, 02:48 PM |
| you are asking users to contact you and have posted the same message 6 times....if i were a mod i'd consider that an ad
if you want good, honest feed back we'll give it to you, but only if you start a new thread in the appropriate forum
Last edited by kunal; 04-16-2002 at 02:57 PM.
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| Posted by tony.messer, 04-16-2002, 02:50 PM |
| sorry about that, where shall i go to get feedback on this type of services? this forum?
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| Posted by Akash, 04-16-2002, 02:51 PM |
| try related offers......
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