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Thoughts on RackShack.net ?

Posted by Magnet Eye, 06-18-2002, 11:22 PM
Hi all. I have been checking these guys out, and $99/month for 400GB of transfer, 60GB HDD, Ensim, etc. seems to be a pretty sweet deal. Anyone using them ? any thoughts or input on RackShack? thanks! Matt
Posted by MBC, 06-18-2002, 11:26 PM
I case you didn't see this: http://www.webhostingtalk.com/showth...light=rakshack
Posted by Russel, 06-18-2002, 11:55 PM
Rackshack doesn't come with tech support for the server (except for hardware issues) so if you've never managed a server before you might have better luck looking elsewere :-)
Posted by henrychoo, 06-19-2002, 12:17 AM
They own this board I believe.
Posted by EzSnake, 06-19-2002, 09:47 AM
I've seen nothin but issues ppl have with hardware when they go thru rackshack... on this forum!! I wouldn't even consider rackshack now .. and im just gettin started! EDIT:typos
Posted by DEmeant0r, 06-19-2002, 10:27 AM
I've had a good dealing with them before, and they are unmanaged so as russell said, you'd be better off with a managed server if you've never managed one before.
Posted by Dr Strangelove, 06-19-2002, 10:58 AM
Such as where?
Posted by ScottD, 06-19-2002, 11:04 AM
www.nocster.com
Posted by StarGate, 06-19-2002, 11:43 AM
It is 105$ not 99$ They have "sales tax"... there has NEVER been a 99$ server on RackShack EVER
Posted by noti, 06-19-2002, 11:48 AM
spend $30 more and go for the compaq server ... you will have less worries ... heard that those compaq boxes are very very reliable
Posted by clocker1996, 06-19-2002, 11:50 AM
compaqs are good yes as long as you dont get a melon, rackshack is great.
Posted by clocker1996, 06-19-2002, 11:51 AM
who cares he was quoting the website
Posted by StarGate, 06-19-2002, 01:35 PM
I care! The actual charge on the card is what matters. Others here like webreseller, eservers, FDC have INDEED supplied REAL 99$ servers. As far as RS is concerned this is just another of their lies... maybe one of 99($)
Posted by Shin, 06-19-2002, 01:51 PM
OMG, wallmart ads say things are $9.99 does that include the sales tax? Does the local supermarket include the sales tax on taxable items? I know when I go to buy a pack of smokes the sign says $2.99 but then when they ring it up i hand them a $5 bill and only get back $.50 change...should i go posting all over the internet how they lie about the price? Your complaint about the pricing is just silly. Would I like there to be no tax? sure, is it Rackshack's fault that there is a state sales tax? No...
Posted by clocker1996, 06-19-2002, 02:36 PM
lol sounds like a jealous competitor to me. anyway i guess walmart lies too. their price tags say things like $9.99 but when you pay its like $11... why dont you get all worked up over walmart too? so its a few more dollars, again, who cares, its not that big of a deal.. gettin all worked up over a price. as far as im concerned, rackshack isnt lying at all. it says in their agreement that they charge tax. they arent hiding it from you. every host you sign up with has some sort of agreement with terms you have to agree to, so...... get off my back dude Last edited by clocker1996; 06-19-2002 at 02:42 PM.
Posted by mas3000, 06-19-2002, 02:57 PM
You should do a search on this forum, you'll find a TON of Rackshack threads that can help you make your decision.
Posted by StarGate, 06-19-2002, 03:20 PM
1) I am not as much a competitor as you are a RackShack reseller 2) Where I come from and I go shopping and I have 10 Euros and the sign says 9.99 Euros OF COURSE they cannot tell me to pay 11 Euros... wtf??? 3) I will get off you back "dude" when you stop posting crap like "RackShack" when someone asks for a "FreeBSD" server Of course RackShack are liars! When I order a machine at f.e. WebReseller and his site says 149$ then I pay 149$ and not 158... I am too polite to tell you WHAT I would say to him if he did... geeze, holy RackShack at all prices... maybe I would feel the same as you if I was on their payrol too
Posted by clocker1996, 06-19-2002, 03:44 PM
Oh? Since when did I become a rackshack reseller? Perhaps you have mistaken me for saburovo.com Here you are talking about how rackshack lies, yet you are posting lies about me.... saying i am a racksahck reseller? and im on their payroll ? i am sure head surfer would gladly confirm that i am NOT on any sort of payroll and i am NOT a rackshack reseller, if were asked.. get real dude we aren't talking about euros we are talking about us dollars, the united states, you know..? or maybe you don't know. and i said rackshack because i don't see why it is *necessary* to have a freebsd server, here you go again making a huge deal out something else, that really isnt a big deal at all Again, when you order a server from rackshack it tells you there is a tax. just a bit of advice, you really shouldn't say things about people on here especially when you a) don't know anything about them b) when you have no proof what so ever c) when its not true Is this how you deal with your customers? When they make claim you go against it saying it never happend? Making up things about them? I sure hope not
Posted by StarGate, 06-19-2002, 03:51 PM
Ok I agree to some of the things you say and want to give it a rest now cause it is silly. My relationships with my customers has NOTHING to do with our posting about RackShack. My customers are great an dI consider myself lucky to have them, but that's another topic.
Posted by viGeek, 06-19-2002, 07:53 PM
I have had an excellent expirience with rackshack so far. No problems what so ever as far as hardware, and i have sent in a few tickets for general questions and they were responded to within an hour or so. I give them a thumbs up
Posted by Mdot, 06-19-2002, 08:08 PM
Vigor - maybe you're lucky? I used 20 mins. my first and last server at rackshack, 24 hours after I've canceled the server
Posted by panopticon, 06-19-2002, 08:54 PM
Regarding #2, in the United States if you go into any store, items are marked with their price on the shelf and when you get to the counter you pay the sales tax. I have never seen items listed with costs which include sales tax, and when it does it clearly says "including tax". Excluding tax is the norm. Granted I would like to see it the other way, but this is not the norm for shopping in general. Also I will agree with you that the high tax rate is a drawback to having a datacenter in Texas if you have to charge that high tax on monthly hosting bills for dedicated servers (do other hosts in Texas have a way around paying such high taxes for their dedicated servers on a monthly basis? There are always tax loopholes I suppose) But even with the high tax rate included which adds $10/month, RackShack's costs are still very low and a fantastic value for what you get. For the package I got (P4 1.7 / two 60 GB hard drives / 600 GB Bandwidth / 1 GB Ram), RackShack offers a lower price, not to mention a second hard drive and more Ram and more bandwdith than WebReseller currently offers. Of course it was one of their special offers that I purchased, but I have had a good experience with RackShack overall and am happy with my server there so far.
Posted by Ex, 06-19-2002, 10:59 PM
I am also with Rackshack.....which I posted sometime ago with minor problems... Yes, Rackshack only offers unmanaged server for the software side.....my previous 2 problems was with system and they did solve it for me though they never did tell me what actually was the problem. Uptime have been great....so far, over the period of 8 months with them...i have a downtime of around 4 days....which is like 4/240 days is around 98% uptime which is good enough for me. And yes, Rackshack servers are USD$105 instead of USD$99 due to sales tax...but the bandwidth they offer is excellent...and for me who is running content websites which are suffering ad decline, even another USD$30 increase in webhosting is not acceptable..so Rackshack is the only answer at the moment.
Posted by clocker1996, 06-19-2002, 11:28 PM
yes! those p4 servers are ROCK solid veryyyyyyyyyyyyyyy good servers i have one i havent had ONE problem with it yet. Sure, ive had problems with the amds, but im not talking about the amds. im simply saying those p4's they sold are awesome. those were one of those once in a life time things too bad rackshack isnt offering those anymore i'd grab a few more if i could
Posted by viGeek, 06-20-2002, 01:26 AM
I got one of those P4 servers as well, I didnt know they were praised and known to be reliable. I guess that explains my expirience.
Posted by driverdave, 06-20-2002, 01:58 AM
ShareFile, in the US, or at least in NY, when I owned a retail store, it was illegal for me to price items including the tax. I had to exclude the tax. There are lots of laws in the US regarding this issue. Just FYI. I would imagine it's the same for RackShack.
Posted by Aussie Bob, 06-20-2002, 02:12 AM
I've always thought it strange that they don't own rackshack.com. Would you like a server with that Kayak??
Posted by phpjames, 06-20-2002, 02:12 AM
RS
Posted by Drewcifer, 06-20-2002, 03:05 AM
Just for the record, sales tax is state based. There is no federal sales tax. You don't pay it to the federal government. You pay it to the state government of your respective state. In almost every state, sales tax is not applicable to out of state sales, so in all probability, Rackshack has no business charging someone sales tax, if the customer isn't at the moment of sale in their state. Just food for thought.
Posted by akuo, 06-20-2002, 07:20 AM
I actually started a thread in the 'Lounge' a while ago about how odd I found it during my last trip to the US when I had to pay more than the 'advertised' price. It's very very strange indeed when you come from a country where you pay what the sticker says (i.e. probably most countries in the world), but yeah that's the way it works. Crazy.
Posted by Patrick-EV1, 06-20-2002, 09:04 AM
This topic has been discussed multiple times: http://www.webhostingtalk.com/showth...threadid=52677
Posted by mlovick, 06-20-2002, 09:06 AM
I am not a customer of RS, but I cant see how they are liars when the sales tax is right there on the order form. If you dont like it, why not just walk no one forces you to order. 8% is nothing, in the UK we have to charge 17.5% to our UK and European customers!
Posted by StarGate, 06-20-2002, 09:25 AM
Look: Over 99,9% worlds population is NOT living in Texas - over 95% not even in the in the US of A. So I really don't give crap about sales taxes there. ALL THE OTHER PROVIDERS HERE charge you what they tell you. So price=payable amount, PERIOD! Hell even C.I. HOST charged me what their site said and they are in texas too. ALSO I have NEVER received a formal invoice from RS, I have no papers whatsoever so the amount I spend with RS is deducted from my tax report. Face it, this sales tax story is BullS. I don't care if they are sacking it or not. Fact is that RackShack NEVER EVER had a REAL 99$ server for me, others did. If you cannot realize that cause you live in US with all the other 4, someting% of the worlds population then it is time to friggin WAKE UP!!! I WONDER though how come that f.e. FDCservers (I have a mchine there) charges me EXACTLY what the site said not a single penny more. What? Is Chicago not US?? Hah?? Well get your set together and THINK for a change and THEN I will pay attention to further replies. Showing a price and then charge another, YEAH RIGHT
Posted by 311, 06-20-2002, 09:42 AM
Wow, you're getting pretty worked up on an issue that has really nothing to do with you, what is the price after the sales tax is added? What? $5? Are you on welfare? I remeber previous posts of your stating that you purchased 2 companies: eXscape Comm. and Lightone... You can't be that poor, come on... Anyways, you seem to hate rackshack by reading all your posts, you look like an overly jealous competitor, if you ask me... Calm down...
Posted by Alex[nl], 06-20-2002, 10:00 AM
I am/was invited here by ShareFile to give my point of view on RackShack. What strikes me is that even though I understand they add tax (and not any extra fee) is that it is not mentioned anywhere up untill the last page. They advertise with 99 us$/month servers, but -face it- no one will pay that ammount. The only add a "* set up fees apply". They could at least add that taxes are not included, many hosts do that, and even though you are not allowed to add it in your prize (according to driverdave) you can't tell me you aren't allowed to mention it anywhere. I wonder if it is not dictated to do so. Here in The Nertherlands you have to say if costs include or exclude tax, I can imagine in the US you have to do that aswell.
Posted by Patrick-EV1, 06-20-2002, 10:06 AM
ShareFile - We're not comparing Rackshack with every other webhost, not every other webhost lives in Texas, those specific tax laws are for Texas, anyone in Texas not charging those is violating those tax laws. It's cut and dry. Chicago is not in Texas. If you have any questions regarding Texas' tax laws, you can talk to the comptroller in Texas, they will tell you. Last edited by Patrick-EV1; 06-20-2002 at 10:19 AM.
Posted by Patrick-EV1, 06-20-2002, 10:10 AM
Alex[nl] - Actually, the taxes are mentioned in the second step of the signup when you're picking your server: https://members.ev1.net/rsMembers/en...up/signup2.asp Monthly Fee: $29.00 - Setup Fee: $149.00 - Total Charges w/fees* & taxes: $192.21 Monthly Fee w/fees* & taxes: $30.91 - Setup Fee w/fees* & taxes: $161.29 Also stated at the bottom: * Note: Sales Tax (currently 8.25%) is added to all charges. Complete details can be found in the RackShack TOS Terms and Conditions of Service.
Posted by Drewcifer, 06-20-2002, 10:19 AM
I wasn't really trying to get on rackshacks case. I was merely commenting on all the people here who seem to be 'professional' and own 'businesses' yet have nary a clue about sales tax, what the rules are, or how it works. Quite alarming really.
Posted by Patrick-EV1, 06-20-2002, 10:21 AM
I understand, I was just clarifying that Rackshack does in fact have business charging the sales tax. Even in that thread ShareFile admitted that the tax was real after all.
Posted by StarGate, 06-20-2002, 10:24 AM
What the HELL has "welfare" or my personal income has to do with this??? Even if they charged 0.05$ more I would be mad the same. This is about whatis right and what is wrong. And as far as this is concerned they are dead wrong!!! I agree with Patrick (and knew that before too btw, it was not new to me) that they indeed tel you that there is sales tax. But where? One page before signup! As to this point you have already made up your mind to go with them and are looking forward to your server. I know cause I made the mistake too when I signes up with them 1.5 years ago for their "99$" aka 105$ RaQ 4i. The only LEGITIMITE tax is VAT. VAT is issued in an invoice and if you have areal company and are not a scam, then you get that VAT back from the IRS. BUT if you purchase from another country, then you do NOT pay VAT. I am doing business in the whole of Europe since 6 years now and I am a Economist (I studied economic science and management), I even do the tax reports and other IRS issues of my friends, and I know damn well what TAXES are! You know what? As soon as I get my colo in Denver up and actually BE a COMPETITOR again, I will start advertising servers here for 99$ just like RS does and will charge them 105$ (nice, over 35% more profit!!) and when someone complains I will tell him "Ah comme on m8, what are 6$ more? Are you on welfare?" ... no more comment!
Posted by Patrick-EV1, 06-20-2002, 10:26 AM
My point was you make it sound like Rackshack customers are told 99$ at signup, then hit with a 105$ charge, which is completely untrue, they're told way before they even sign up for the server, and if they dont want to pay it, they can cancel out of the sign up before they even put in any information about themselves. They can also contact sales at any time and any and all fees would be disclosed.
Posted by Alex[nl], 06-20-2002, 10:31 AM
However that huge 99 us$ sign that does say in small print "set up fees apply"" could imho also add a "* we charge 6 us$ sales tax on top of that"...
Posted by jtace, 06-20-2002, 11:45 AM
I think Rackshack has done fine, all other online businesses I've bought stuff from don't talk about taxes untill you're ready to buy and have already put in all your information. Rackshack has done a step better then that, they tell you about it before you even get far enough to put in any info about yourself! I say they've done far more then they have to!! I don't like the laws in texas either but if you work there you have to comply with them, as does Rackshack. Also on another note, I've not had any problems with my duron box from RS. It's been going strong for a long time now even with me hammering it really badly with traffic.
Posted by janderk, 06-20-2002, 12:42 PM
I'm with Rackshack for a few months now. My experience is that they are great as long as you understand that the servers are unmanaged. My only recommendation would be to get a Compaq, they contain top quality hardware. At $119/$129 they are a bargain for a brand server. Jan Derk
Posted by akuo, 06-20-2002, 02:09 PM
God, get over it. Go to America, that's what they do there. You buy a packet of gum for $0.99, they'll charge you $1.13 That's the way it is in America. Yes it's kinda silly and doesn't make much sense but that's the way of life for most Americans. And like people have said, Rackshack are quite entitled to do that and they do so without hiding the fact.
Posted by StarGate, 06-20-2002, 02:28 PM
I do not disagree with you and yes those taxes suck deeply then. All I say is that if you buy a server at f.e. webreseller or so and it is 149 then you pay 149. People in the internet business which is PLANETWIDE should NOT advertise deals like this. They should go with the ACTUAL price as almost everyone else does...
Posted by clocker1996, 06-20-2002, 02:36 PM
exactly
Posted by clocker1996, 06-20-2002, 02:41 PM
Sharefile you are over reacting man, calm down. no need to blow up on anyone. Well I think both sides have proved their point. Nobody is going to change how rackshack works, so lets just get back to the original topic
Posted by StarGate, 06-20-2002, 02:45 PM
The original topic is "Thoughts on RackShack.net ?"... and I sure as hell expressed my thoughts
Posted by clocker1996, 06-20-2002, 02:48 PM
well i meant lets stop focusing on the silly tax issue
Posted by Chicken, 06-20-2002, 03:06 PM
You do what you want when you get that colo up in Denver. You advertise $99 and charge $105 without a reason and see how that works out. You show how little you know about just about everything in every post you make. You want to argue sales tax, that's your choice, but it makes you look utterly foolish. I'd like to see you checkout at just about any store in the U.S. and argue with the clerk... "It is marked $1.29, you can't charge me $1.41!" I think Robert and his lack of knowledge of sales tax have pretty much killed this thread unfortunately.

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