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When Writing "About Us"

Posted by leec, 01-14-2003, 01:29 PM
Okay so im on the most critical page of the site, About Us. Being a new company I cant very well lie and say blah blah has been hosting for x amount of years. What should I write in there?
Posted by Aussie Bob, 01-14-2003, 01:36 PM
The truth is a great place to start.
Posted by Taylor, 01-14-2003, 01:46 PM
leec, don't dwell on the negatives (ie haven't been hosting for x number of months, not thousands of clients, etc). Hit the true points that you see as setting you apart. Like since you are relatively new, and small.. you can give the much needed attention and service to each and every one of the clients that signup. Making your true 24/7 support even that much better. If you have previous experience talk about that also.
Posted by Shantra, 01-14-2003, 02:07 PM
Be honest and dont talk negative about other hosts. Too many says "unlike other host....", without actually being any better.
Posted by visualwords, 01-14-2003, 02:09 PM
yeah, ditto what eveyone said. Dont BS about who you are. Emphasize on your strengths (experience etc) and most of all do what you say you will/can do. dont make empty promises or provide services that you are not capable of doing, that's the quickest way to commiting commercial suicide. be your customer, what would you like to hear?
Posted by Aussie Bob, 01-14-2003, 02:12 PM
Make sure to include a photo of yourself too. If you have a family, then include pics of the Mrs and kids etc. It makes your site very personal and reminds folks that they're dealing with you as a person and not just your html on your site.
Posted by Bloory, 01-14-2003, 06:47 PM
For me, this increases the "trust" factor. My primary host before HTTPme was run by schoolboys who couldn't answer questions during class. It doesn't take Bob long to change a nappy now, and I bet he can type with his other hand Bloory
Posted by Aussie Bob, 01-14-2003, 09:03 PM
I have skillfully only managed to change 1 nappy now too.
Posted by leec, 01-14-2003, 11:08 PM
errrr... What is a nappy And thx for all the input
Posted by Eiolon, 01-15-2003, 12:43 AM
Well, I know one thing... It's not Australian for "beer"
Posted by AussieHosts, 01-15-2003, 01:00 AM
Yep, the truth. Folks will look into it. Don't knock the competition, and don't claim to be doing anything unique unless you know for sure that you are...folks will giggle. Gary
Posted by Aussie Bob, 01-15-2003, 01:49 AM
It would be extremely difficult to be truly "unique", in the strict sense of the word. The way that we have built a .COMmunity around a hosting product, could be considered unique and different. At the time we lauched that format, I was not aware of anyone else using that format [hosting or non-hosting]. Depends on how you understand the word unique.
Posted by AussieHosts, 01-15-2003, 02:18 AM
vbindex/vbportal sites? Yes, yours was a fairly unique way to present your own web site. Launching in to the forum first before the information/plan pages. Personally I don't know that it's a good idea, otherwise plenty would have copied it by now. :-) But I was talking about in the provision of the hosting/services themselves. No more dictionary quotes please...it's boring. Cheers Gary
Posted by leec, 01-15-2003, 04:59 AM
ok i believe this is good and its the truth. plz give me opinions on what if anything i should change http://www.pyxishost.com/pages/about.htm
Posted by skelley1, 01-15-2003, 05:10 AM
Hopefully, you've done a proper business plan, and in this plan will reside a mission/vision statement. This and your philosophies of business would be ideas you could talk about. For example, the project I am currently working on has a mission statement that reads, "To increase profit, growth, and stability, by offering online services and information to our employees, clients, and small businesses to help them achieve increased profit, growth, and stability." Creating something like this is important to keep you focused anyway, and it gives you a lot of ideas to draw on for "About Us" content. If you haven't done a business plan, you should really look into it. It will help you to figure out what you can do to compensate for your being a new company.
Posted by visualwords, 01-15-2003, 06:13 AM
OK, here goes "The other concern was that his website ofpnam.com was always down. The host kept making promises of more uptime and better service, of which he did not keep." - I will put another spin on this, perhaps something describing your not so great experience with other hosts (no names - its free exposure for them), and how it lead you to this - providing what you would want as a customer. In general, try to keep things in a positive tone (negative talk is a turn-off). "With the main goals of Pyxis Host is to bring customer satisfaction to a new level, we will also strive to offer the best equipment on the market with the best support staff. " - nice, if you can (or want to) you should develop this into a mission statement, which will remind you the essense of your business, and will tell the customer what you're trying to do. "In short Pyxis Host's goals are to lessen the load on the webmasterand/or small business owner." - speak in dollars and cents eg. maximize value, minimize risk "Pyxis Host will never make a promise it can't keep. Pyxis Host will always strive to be #1 in support and quality. Pyxis Host will always be there 24/7, if you need support, have questions, or you just wanna talk to someone different." - truth is, everyone is offering that, and some who says they are offering 24/7 (for example) are really not. so if possible, give an indication as to how you can respond to their needs (eg a team of highly skilled/experience support staff, if you have them or if you're using 3rd party support). -try not to start consecutive sentences with the same word. Its getting there. I feel it needs a more positive feel to it, and as mentioned before, pictures will help. If you're going to make it a 'personal' service, then reflect that in your site. you only have about 5-10 seconds max to make an impression on browsers. Also, you only mentioned that you've had previous bad experience with hosts, but nothing on why they should choose you as host. As it is, you're basically saying "i know it sucks to have crappy hosts, but I'll be a great host cause I dont want people to experience that". Some description of what you can bring to the table will help. Speak to your primary market, really identify who they are, where they come from etc.... and then tailor the whole site to speak to them. eg like you, I/we know the rigours of running a business etc.. you seem to be doing great. keep it up! Last edited by visualwords; 01-15-2003 at 06:18 AM.
Posted by Aussie Bob, 01-15-2003, 06:26 AM
Mob mentality, hey?? Opinions are opinions, but results speak volumes. I would say that it's worked out rather well. It's nice to be different and dare I say, unique. Last edited by Aussie Bob; 01-15-2003 at 06:33 AM.
Posted by visualwords, 01-15-2003, 06:50 AM
just out of curiosity, when did you implement the .COMmunity idea? you'd probably had quite a few sign-ups by then wouldn't you? Its a bit tough to have a community without customers
Posted by Aussie Bob, 01-15-2003, 07:16 AM
About 6mths ago...I think.... Just one or two. It's also a tough model to follow. Too much accountability and exposure for some. It's a brave model. The fact that it's a concept completely understood by very few, is where the real beauty lies. If it was accepted by the mob, I would go the other way. There's less people higher up the mountain and the air is cleaner too.
Posted by visualwords, 01-15-2003, 07:25 AM
So the gamble paid off then
Posted by Retsel77, 01-15-2003, 01:12 PM
Nice looking website. This will be off the topic. I have some issues with your site. I am viewing your site on a MacOS 9.2 I.E 5.1 and all the images (incluidng links) at the top and bottom of all your pages except the home page are missing. I see red "x" instead of the images. retsel
Posted by visualwords, 01-15-2003, 02:05 PM
actually, I see that too (no pictures)... but I assume that its still under construction so maybe the files of jpegs are not uploaded yet.... I'm viewing with IE5, if that helps Last edited by visualwords; 01-15-2003 at 02:19 PM.
Posted by leec, 01-15-2003, 10:09 PM
hmmmm i gotta check this cause i can see them unless impressed into my memory from looking at it that it looks like they are there
Posted by mhalbrook, 01-16-2003, 03:50 AM
Since no one answered you, a Diaper
Posted by AussieHosts, 01-16-2003, 06:26 AM
12 months ago you spoke of MCHost's forum in the same way though Bob..."It's GOLDEN!! The Power of Community". So you borrowed your idea from there anyway. Just forgot to do the front page? Gary
Posted by Aussie Bob, 01-16-2003, 07:07 AM
Firstly - Please give the exact reference from where I made that quote. I very well could have said that. I just need to be sure. It was 12mths ago afterall. Secondly - lol. Hardly borrowed that concept from mchost, Gary. I researched and understood the power of communities, long before I ever heard of mchost. Communities have always been powerful, both online and offline. Thirdly - So your statement that I "borrowed" that concept from mchost is silly and completely void of fact. I challenge you to prove that statement. You should know better than to post such crap.
Posted by AussieHosts, 01-16-2003, 07:24 AM
You said it. Your reference is http://forums.mchost.com I'm just having a lend of you Bob. Spirited conversation and all that. Perhaps those few days down the Coast might be a good idea. Gary
Posted by NexDog, 01-16-2003, 07:32 AM
Alot of us run successful communities. Just because we a real site (), doesn't mean that we have any less exposure. Our forum is very active and staff and mods are there almost permanently.
Posted by AussieHosts, 01-16-2003, 07:34 AM
How far away is the new layout Laurence? I hope you're flying me down there to celebrate the grand opening? G
Posted by Aussie Bob, 01-16-2003, 07:38 AM
You quoted me Gary. Please show me your exact source of the quote. I'm serious. I can take a joke as much as the next guy. I just don't appreciate someone making false statements and misleading statements like that and then wrapping it all up in a joke. You know where the edit button is, Gary.
Posted by Aussie Bob, 01-16-2003, 07:40 AM
Yes. I've stopped by there once or twice myself.
Posted by NexDog, 01-16-2003, 07:40 AM
Maybe Monday...fingers crossed. (Ticket waiting for you at the airport) And Paysystems just crashed again.
Posted by NexDog, 01-16-2003, 07:42 AM
Back again...anyhow, think I just saw G login over at MCHost.....
Posted by Aussie Bob, 01-16-2003, 07:55 AM
Paysystems have been solid for the last 12hours or so. We had our busiest 12 hours ever!! Gary is right about one thing though, I will be ducking away to the coast very shortly. Not to get away from stress or anything [I am constantly relaxed], but because I can.
Posted by AussieHosts, 01-16-2003, 07:57 AM
Nah, Bob's over there editing all of his posts. G
Posted by Aussie Bob, 01-16-2003, 08:01 AM
If I only had access.
Posted by GotGameServers, 01-16-2003, 02:46 PM
I like it, one type I noticed (sorry I spot these things lol) is you are missing a space between "webmasterand/or" (webmaster and/or). But it looks fair and honest. Va huh? same here
Posted by MCHost-Marc, 01-16-2003, 03:08 PM
Attached Thumbnails
Posted by mdrussell, 01-16-2003, 04:31 PM
How much did Gary pay ya, Marc?
Posted by AussieHosts, 01-16-2003, 08:46 PM
Oi! I did nothing of the sort! Gary
Posted by Aussie Bob, 01-17-2003, 12:51 AM
Thanks for that Marc. I never doubted I said that, but always like to know the source of a quote. It was 12 mths ago too. I'm flat out remembering what I said yesterday. Nice to see you have time for trivial matters like this, while you continue to ignore another important matter between us. Good show indeed.
Posted by pcsteve, 01-17-2003, 01:04 AM
oh dear Anyone else sense a cat fight brewing?
Posted by MCHost-Marc, 01-17-2003, 02:02 AM
Not ignoring you at all, but awaiting the action from you i have stated in my previous email. Its all in my email from Tuesday, January 07, 2003 11:45 PM. Sorry, we need to get our billing straight as well and i think its sad that after i try getting my bills straight, you decide to drag it onto WHT and call it a 'good show'. Last edited by MCHost-Marc; 01-17-2003 at 02:09 AM.
Posted by Andrew, 01-17-2003, 02:05 AM
Yeah, you can just feel the love in here.
Posted by NexDog, 01-17-2003, 02:25 AM
Billing issues after a year? Or do you still have an account over there, Bob?
Posted by Aussie Bob, 01-17-2003, 02:29 AM
I'm not dragging anything onto WHT. This is a private matter. You may continue with your sad spin though.
Posted by Aussie Bob, 01-17-2003, 02:31 AM
Just an old account that we started with. It had a bunch of domains that weren't transfered yet, for one reason or another.
Posted by MCHost-Marc, 01-17-2003, 02:34 AM
You were the one that mentioned it in this completely unrelated thread
Posted by Aussie Bob, 01-17-2003, 02:37 AM
I did not mention specifics. You did.
Posted by MCHost-Marc, 01-17-2003, 02:39 AM
You mentioned a 'good show'. If you drag your competitors into the mud and call them ignorant you have to expect that they reply. Do you have a lot of time on your hands? I don't, but i've been trying to resolve this since 01/07/2003.
Posted by Aussie Bob, 01-17-2003, 02:43 AM
No spin please Marc. (1). Where did I call you "ignorant"? Please give me the EXACT thread. (2). I don't have time on my hands. (3). You have not been trying to resolve anything. Claiming that here in a public forum is laughable. Can we please take this matter back to email?
Posted by NexDog, 01-17-2003, 02:44 AM
Come on, chaps. Take it to PMs or something. You both look like kids squabbling in the playground. I know Marc is used to it (), but Bob, you should have some inkling of appearances etc....
Posted by MCHost-Marc, 01-17-2003, 02:51 AM
If you're telling me that i ignore important matters, it is the same as calling me ignorant. Read back in the thread, i'm not the one that dragged it onto a public forum Anytime.
Posted by MCHost-Marc, 01-17-2003, 02:52 AM
Very professional.
Posted by SoftWareRevue, 01-17-2003, 02:54 AM
tsk tsk "specifics" What's this thread about? Well, I know what it *started* about. We all know where it is now. A little late for PM land. As NexDog suggests you should take it. *wonder if there'll be a lock before I get to click "Submit"
Posted by Aussie Bob, 01-17-2003, 02:58 AM
Well I'm not an English scholar, but your understanding of word "ignore important matters", is just that. But I never called you "ignorant", as you stated.
Posted by MCHost-Marc, 01-17-2003, 03:00 AM
According to the dictionary: \Ig*nore"\, v. t. [imp. & p. p. Ignored; p. pr. & vb. n. Ignoring.] [L. ignorare; pref. in- not + the root of gnarus knowing, noscere to become acquainted with. See Know, and cf. Narrate.] 1. To be ignorant of or not acquainted with. [Archaic]
Posted by Rochen, 01-17-2003, 03:00 AM
First mention of the issue.... ... explanation of the issue Bob mentioned.
Posted by Aussie Bob, 01-17-2003, 03:01 AM
Marc - I feel you are ignoring this matter. If that makes you ignorant, then so be it.
Posted by NexDog, 01-17-2003, 04:49 AM
bump* Rolls on the floor and almost has a heart attack
Posted by Aussie Bob, 01-17-2003, 05:02 AM
tsk tsk Laurance.
Posted by pcsteve, 01-17-2003, 05:07 AM
CAT FIGHT! I knew it..lol Aussie Marc
Posted by AussieHosts, 01-17-2003, 06:16 AM
What was that about it all being about how one interprets things Bob? The dictionary doesn't work in this one? Okay...I think we've done this one to death. G
Posted by NexDog, 01-17-2003, 06:23 AM
I say let my post be the last one.
Posted by AussieHosts, 01-17-2003, 06:24 AM
Okay, it's all yours mate. ducks
Posted by Aussie Bob, 01-17-2003, 06:33 AM
Thank you for your input Gary. Always nice to see your perspective on things.
Posted by BC, 01-17-2003, 07:06 AM
I really do not see the point of this thread continuing any longer. Take it to e-mail. Apologies to the original thread poster. Closed.

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