Portal Home > Knowledgebase > Articles Database > Acunett Fraud
Acunett Fraud
| Posted by jcbogle, 10-04-2003, 10:46 PM |
| Worst company in my experience. Their website is not working, my website is down.
Very miserable uptime and no notification whatso-ever about outages.
What is going on ?
|
| Posted by jcbogle, 10-04-2003, 11:18 PM |
| Ofcourse u'r siding with them. Have u taken a look at their uptime stats or did u look at their website.
Last I checked their website has expired and my site was down. Some of the people hosted there have also expressed the same concern about uptime and support issues.
Food for thought :
http://www.webhostingtalk.com/showth...hreadid=193625
|
| Posted by RobTheGolfer, 10-04-2003, 11:52 PM |
| Hi Guys,
Nothing to worry about. GoDaddy reset our nameservers to theirs when we re-newed our domain a few days ago. We have since made the correct changes and the site will be online once DNS propegates through the internet.
Also, before you come to a public forum and make coments such as this, please back it up with evidence. We have frauded no one nor do we plan to. Making such false claims against a company would be considered slander.
Once our site and helpdesk have propegated with the new nameservers, we welcome you to submit a ticket on the issue at hand with your account being down. If you cannot wait until then, please PM me.
Have a lovely day!
Regards,
Rob - AcuNett
|
| Posted by Tamarra, 10-05-2003, 12:11 AM |
| You might want to state your domain with them so that people can actually look at your problem and see what exactly is wrong. Are you looking for a solution or just a way to get back at them ??
Posting anonymous claims and calling a business a fraud is definetly not the most credible way of doing things even if you are right or wrong for that matter. I find it extremely annoying to see raging clients trying to slander and badmouth their service providers at the cost of a business and its' credibility.
Do not get me wrong, I am not siding with anyone, I think everyone should get a fair chance before being sent to the gas chamber...
Regards,
|
| Posted by Tamarra, 10-05-2003, 12:25 AM |
| And I would rather side with someone who is trying to make an honest buck by providing a service and backing it up rather then an anonymous poster who blurts slanderous insults towards a business which they have no right to dish in such a fashion.
Regards,
|
| Posted by anon-e-mouse, 10-05-2003, 01:56 AM |
| You also need to consider the people you are making an honest buck off - your clients. If a site is down for a long period of time and you have no idea why, then you immediately think the worst has happened, especially when you look at the high incidence of (especially new) hosts crumbling.
Put yourself on the other side and take a look occasionally
|
| Posted by Tamarra, 10-05-2003, 03:57 AM |
| Put yourself on the other side and take a look occasionally
I suggest you do the same and think yourself as the victimized business owner being called a fraud on a public forum unrightfully and being bad mouthed and slandered by an anonymous "client" who you have no info on about even if you would want to try to fix his/her problem. There are many mediums of communication but getting up on to a chair and yelling names and staining a business is definetly not one of them.
Do you think forgetting to renew a name has anything got to do with fraud ? Is it that easy to label a business that people have worked so hard for ? Problems occur, mistakes are made but this is definetly not the way to solve them...
Regards,
|
| Posted by anon-e-mouse, 10-05-2003, 04:25 AM |
| I am neutral, I need to see things from both sides and I have been that way for many, many years. In this case the thread starter didn't know it was a domain expiration, nobody told him that, so he thought the worst. He found the thread in another forum, so that would have eased his mind some that they hadn't "run off with his money" as has happened to too many of late.
Sure, I also feel bad for the hosts who end up having a plausible explanation, but how many times have we seen that there is absolutely nothing coming from the host who deserted them? Too many in my opinion.
|
| Posted by dn1282, 10-05-2003, 07:11 AM |
| why did the host wait until the client brought it here before letting it be known that it was a domain expiration problem? He should have sent out a mass email or something right when it happened so this stuff would have never happened.
no fraud here...but irresponsibility is just as bad, imo.
|
| Posted by jcbogle, 10-05-2003, 10:09 AM |
| I would also recommend that u check their uptime stats(ftp, smtp, http ports) for different servers before u side with them.
The issue was not just a domain expiration problem, period.
|
| Posted by RobTheGolfer, 10-05-2003, 10:13 AM |
| We have uptime of 99.9% across all servers for the past 4 months not including the two FDC Reseller Servers. Why don't you go ahead and PM me your account name with us so I may look it up.
Regards,
Rob
|
| Posted by RHChristian, 10-05-2003, 02:01 PM |
| I currently have two servers with Acunett, they're great to work with. Most of the downtime problems they address and fix, even when they are way out of their own hands.
|
| Posted by Ruling, 10-05-2003, 04:53 PM |
| I can't agree with ICiD more.
I have been with acunett only a few months now and they are great.
I control 2 Reseller accounts and they both work great. I have messed things up a couple times and acunett's support is the best I have ever experienced. They fixed most of my problems in under 30 mins after I submitted a ticket. I couldn't ask for more.
Acunett has experienced some downtime on there dallas server (which I am on), they found the problem (a cgi script on a gaming site going wild a few times). They notified the site owner of the script, and moved the customer to a different server so there dallas server would not go down anymore.
From my experience, everytime there was any downtime whatsoever it is posted in there customer support forums so you always know what is going on.
It is true the acunett site is down right now, and I do not blame acunett for this, as they stated they are waiting for DNS to propregate. It has only been a day or 2 so no big deal.
|
| Posted by aushost, 10-06-2003, 09:07 PM |
| What has happenned is minor to what these guys have experienced in the last month and had to put up with. Acunett inherited a lame-duck server and clients from a Company that I will not mention. The server collapsed and these guys for near on 14 days worked 24/7 to re install websites and accounts on a new server, a mammoth task to undertake. The operation was so professional and successful that they have my full support and admiration.
So to call Acunett fraudulent is a slure upon their operations and their clients. Get the facts straight before publicising to the world, what did not happen.
|
| Posted by RobTheGolfer, 10-06-2003, 09:11 PM |
| Thank you all for the great comments. I think the original poster was angry at his site not being online at the time of his original post so we will not hold it against him.
Although, I am still waiting for his PM to lookup his account.
Have a good night everyone!
Thanks,
Rob
|
Add to Favourites 
Print this Article
Also Read
