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The password for "testco"could not be changed because:
| Posted by p-root, 02-26-2010, 09:42 AM |
| Hi,
I have linux server with WHM and today i have updated my cpanel from 11.24 to 11.25,now when i create a new user account it was created perfectly,but i can't login in his cpanel through his user name & password :- "login failed"
Also when i try to change the password through :-
Main >> Account Functions >> Password Modification
WHM throws an error like :-
--------------------------------------------------------
The password for "testco"could not be changed because:
--------------------------------------------------------
So please guide me how to resolve this issue.
Thanks
|
| Posted by prashant1979, 02-26-2010, 09:56 AM |
| Is this the only message it shows or you have deliberately not written the whole message?
|
| Posted by p-root, 02-26-2010, 11:19 AM |
| Hi,
I have updated full error message :-
When i try to change the password through :-
Main >> Account Functions >> Password Modification
WHM throws an error like :-
--------------------------------------------------------
The password for "testco"could not be changed because:
--------------------------------------------------------
|
| Posted by madaboutlinux, 02-26-2010, 11:53 AM |
| That is very strange... try to change the password from
Have your hosting company to check why the "Password Modification" function do not work.
|
| Posted by p-root, 02-26-2010, 12:02 PM |
| Hi,
I have tried with all the possible actions,but result is still the same :-
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Password Modification :-
The password for 'testco' could not be changed because:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Also i am the linux administrator and i have managed more then 60 linux servers,and my all servers working fine but this server has the issue.
|
| Posted by madaboutlinux, 02-26-2010, 12:04 PM |
| What do the cPanel error log say?
check the above logs while you change the password.
|
| Posted by keserhosting, 02-26-2010, 01:20 PM |
| You can changed the user account passwords by login as root on the server,
#passwd username
|
| Posted by whmcsguru, 02-27-2010, 03:58 PM |
| Do not follow those instructions if you have a cPanel server!
cPanel manages more than just your user account password, it manages your ftp password, mail password, etc. Changing the account password with the above method WILL change your user password, but not everything else.
Stick with the cPanel way of doing things. If it doesn't work, contact cPanel, after updating to make sure that didn't fix it!
|
| Posted by BTCentral - Ben, 02-27-2010, 04:41 PM |
| Try it this way:
1) Login to WHM as root
2) Click List Accounts
3) Click the cPanel icon next to the account to login to cPanel for that account
4) Click on Change Password
|
| Posted by Victor Lugo, 02-27-2010, 05:45 PM |
| Usernames beginning with "test" are by default reserved on cPanel/WHM servers, and may not be used.
You indicate that you were able to create this account (and I don't know how), but I am almost particular that the above the cause of the issues you are experiencing.
|
| Posted by Crashus, 02-27-2010, 06:48 PM |
| is this issue with only this account?
Can you rename it?
|
| Posted by p-root, 03-01-2010, 01:34 AM |
| Hi,
I have checked with all new accounts,and still issue remains the same,i am not able to login with username & password,as well as not able to reset or change the password.
Thanks..
p-root
|
| Posted by whmcsguru, 03-01-2010, 01:47 AM |
| As someone said before, this most likely has to do with the username, not the password. Change the username and try again.
You can't use the word "test" in a username. Come up with something else and retry. To change the account's name, click on the icon under the name in WHM, and add a new username.
Unfortunately, this isn't something that is going to be resolved any other way.
|
| Posted by esupports, 03-01-2010, 05:27 PM |
| Can you tell me the username that you have given. It seems some issues with the username or password that you have chosen.
Meanwhile what the WHM saying in the following section.
WHM >> Security Center >> Password Strength Configuration
|
| Posted by p-root, 03-02-2010, 06:12 AM |
| Hi,
I have tried with no of different-2 username but still the same and i am not able to change the password of all the newly created accounts(i have terminated all accounts & recreate once again but still the same),so please suggest me how to change the password...
Thanks..
|
| Posted by madaboutlinux, 03-02-2010, 06:15 AM |
| What error do you see while you reset the password?
|
| Posted by Crashus, 03-02-2010, 06:15 AM |
| Have you checked the logs?
|
| Posted by p-root, 03-02-2010, 12:31 PM |
| Hi,
I have checked my server cpanel logs :-
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
[root@unixsurg ~]# tail -f /usr/local/cpanel/logs/error_log
Compilation failed in require at /scripts/cPScript/CheckPass.pm line 6.
BEGIN failed--compilation aborted at /scripts/cPScript/CheckPass.pm line 6.
Compilation failed in require at /scripts/realchpass line 16.
BEGIN failed--compilation aborted at /scripts/realchpass line 16.
Can't locate Crypt/PasswdMD5/XS.pm in @INC (@INC contains: /scripts /usr/local/lib/perl5/5.8.8/i686-linux /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/i686-linux /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at /scripts/cPScript/CheckPass/UNIX.pm line 6.
BEGIN failed--compilation aborted at /scripts/cPScript/CheckPass/UNIX.pm line 6.
Compilation failed in require at /scripts/cPScript/CheckPass.pm line 6.
BEGIN failed--compilation aborted at /scripts/cPScript/CheckPass.pm line 6.
Compilation failed in require at /scripts/realchpass line 16.
BEGIN failed--compilation aborted at /scripts/realchpass line 16.
[root@unixsurg ~]#
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
So please check and suggest me how to resolve this issue.
Thanks
|
| Posted by whmcsguru, 03-02-2010, 12:41 PM |
| As root, try running:
inside the shell.
This should (theoretically) check and update the perl modules required by cPanel.
If that doesn't fix it, do yourself a favor and contact cPanel. They would have been able to resolve this for you long before now
To contact cpanel, go to your WHM->support center, click on contact cPanel
|
| Posted by Crashus, 03-02-2010, 12:57 PM |
| linux-tech was more quick than me)
Also check this:
http://www.google.com/search?hl=en&c...&aqi=&aql=&oq=
|
| Posted by FrankLaszlo, 03-02-2010, 01:43 PM |
| Its perfectly acceptable to change the cPanel/WHM password this way. I suggest you take a look at /scripts/realchpass to see what it actually does.
|
| Posted by madaboutlinux, 03-02-2010, 02:29 PM |
| The error message indicate that the perl module "Crypt/PasswdMD5/XS.pm" is missing which can be installed using the command:
|
| Posted by p-root, 03-03-2010, 06:58 AM |
| Hi,
Thanks "madaboutlinux" & All..
My problem has been resolved...i have just rebuild my perl modules....
Thanks
p-root...!!!!!!
|
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