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H-Sphere Resellers
| Posted by ipokkel, 11-27-2004, 09:00 AM |
| I am considering to move my current reseller account to a company who can keep their promises about everyting, especially support.
Can anyone here that has reseller accounts with hosting companies that provide the H-sphere interface give a mention and your opinion of that company.
Looking for something between $30 - 40 / month
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| Posted by bselig, 11-27-2004, 09:24 AM |
| I've been with DIYhosting.com for a long time now. Their support is great and since the recent move they did, the uptime is perfect
-Byron-
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| Posted by ipokkel, 11-27-2004, 09:42 AM |
| Tx Byron, I am with them at the moment but I am not totally happy.
Their support has been slacking down in the past year and they sorta "lost that lovin' feelin". It took them two months to resolve one of my tickets which with the answer they gave me after two months should've only taken them 5 minutes tops.
Plus myself and all my clients being in South Africa are having extreme time outs trying to retrieve mail from their mail servers.
Plus a couple of other gripes. In all honesty rheir web and database servers is pretty stable though It is just their support which has gotten wrotten.
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| Posted by bselig, 11-27-2004, 09:49 AM |
| What the heck was the ticket about?
The only ones i have problems with is component for ASp... they say that they cant install any unless its needed by many people, which sucks. i am getting a dedicated with them though because everything else is perfect.
-Byron-
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| Posted by IHSL, 11-27-2004, 09:59 AM |
| Our crackdown on ASP components came after several issues with well known components (including components from the much aligned "persits"), crashing IIS.
We must put the safety of the overall server and customer base before any one resellers request.
When we brought in the new Windows guys (3), the first thing they wanted off those servers was un-needed/warranted components. Three of our staff are Microsoft Certified Systems Engineers, and their work to keep our servers stable is awesome, as you'd no doubt see after the datacenter move.
ipokkel, do you mind emailing me your ticket ID or your userID? There is no ticket aside from components that have been open more than a day, let alone 2 months. Please email me @ s.orourke@diyhosting.com
I am sorry you seem to have problems with our system or staff, but I'd like to take a look at the issue and see what can be done for you.
Thanks,
Simon
Last edited by IHSL; 11-27-2004 at 10:04 AM.
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| Posted by buffhost, 11-27-2004, 03:43 PM |
| Try Reseller-Center.com
Good Luck
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| Posted by ipokkel, 11-28-2004, 06:24 AM |
| As requested I have responded to your private email address.
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| Posted by ScottAN, 11-29-2004, 01:20 AM |
| You should take a look at docketthost.com. I have never had a problem with their services since I began using them.
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| Posted by shaokhee, 11-29-2004, 09:41 AM |
| you may need to have a look at http://www.hspherehosts.com/
good luck
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| Posted by attila, 11-29-2004, 11:12 AM |
| Try MatrixReseller.Com they have very good support and it fits your budget
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| Posted by TekPrime, 11-29-2004, 01:14 PM |
| Would you be willing to elaborate on those suspected/guilty components? I am very interested in what you have found, and I am sure others would be as well.
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| Posted by IHSL, 11-29-2004, 02:20 PM |
| Account holders can contact us via the customer support portal, or our phone system if they have a question regarding components.
Simon
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| Posted by freak, 11-29-2004, 08:17 PM |
| How about elaborating more regarding the 2 months old ticket?
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| Posted by IHSL, 11-29-2004, 08:21 PM |
| If the user wishes to reveal the information regarding his component request, he is free to do so.
However, we do not discuss support requests with anyone other than the user.
Our policy on components is described above, and I have discussed this matter with ipokkel as it should be discussed: in private.
Simon
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| Posted by ipokkel, 11-30-2004, 12:17 AM |
| People pse let me set something straight.
I initially didn't even want to mention the "differences" I had with DIY hosting.
The issue between myself and DIY Hosting regarding the component install was sorted and my problem was with the response time to resolving the ticket and NOT being denied the install.
The components in question, if abused by any user, would sure as hell take a server 6 feet under, (3 of them was compression components, zip, tar & gzip). This issue also arose during a data center move. So it is understandable that an once of slip-up for response time might have occurred.
Their service and packages usually is above execellent. Simon also pushes the boundaries to ensure that his resellers gain value added advantages and discounts from 3rd Party Services and Product providers.
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