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[Help] VPS Down
| Posted by finly, 01-23-2008, 02:08 PM |
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Hello Guys,
Need your opinion about this (please see the attachment) :
Server load 100% (and another 60%+) for 2 hours now... Any idea what happened? And what should I do, since my clients under the vps is yelling me now...
I have contacted the support, and as usual, when server comes to down, the support is "down" too ................
I hide the provider name since I still respect them! I hope the provider (if read) this will not hide any more and gently out to take care the server
Regards,
QI
Attached Images
load_die.png
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| Posted by unixcares, 01-23-2008, 02:15 PM |
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No response even after 2 hours for a server down issue!! Its time for you to search another provider
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| Posted by rrhodes, 01-23-2008, 02:31 PM |
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Can you access the control panel? If so I would check and see what process is taxing your proc and kill it.
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| Posted by finly, 01-23-2008, 02:37 PM |
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No at all... even can't access hypervm...
They just replied me telling that they're having the DC reboot the box with 2GB of additional RAM because 4GB of RAM went bad....
Well, will wait again ....
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| Posted by almazlamaz, 01-23-2008, 08:39 PM |
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please update on the progress and reveal the provider name
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| Posted by eclouds, 01-23-2008, 08:57 PM |
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Perhaps you should contact J*e directly
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| Posted by r00ter, 01-23-2008, 09:39 PM |
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Thank you D*m*tri.
There has been some trouble on the Alpha node recently. Due to what I believe is a motherboard issue, but the DC tells me is a RAM issue - two of our Kingston 2GB DIMM's are causing kernel panics. The full Alpha node is now struggling on 4GB of RAM temporarily. Our technicians are aware of this issue, and clients have a choice of moving to our Dallas location or the Bravo node providing free slots are available.
We are working on stabilizing alpha node, and hopefully getting 8GB of RAM in the box temporarily from the DC until we order our own DIMM's to replace them. Thank you for your continued patience. We are working with clients to have a stable solution individually, and if you need to switch locations, submit a ticket or email me.
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| Posted by r00ter, 01-23-2008, 10:05 PM |
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Update,
We've just installed a new kernel on the Alpha node and gave it a reboot. This should rule out most configuration issues. There is nothing running on the node besides the HyperVM panel. We've been monitoring processes as well to make sure everything stays within pretty standardized limits. So far, the node just came back online and we'll monitor it to rule out all configuration, kernel, and software issues.
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| Posted by finly, 01-24-2008, 02:03 AM |
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Here is the latest email I got :
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| Posted by Cody Salter, 01-24-2008, 02:05 AM |
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lol, its the official STFU email
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| Posted by finly, 01-24-2008, 10:04 AM |
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Guys,
It's more than 20 hours now ....
I see this in my hypervm, what this is mean :
no_kernel_support_for_openvz_check_if_right_kernel [] ?
Thanks,
QI
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| Posted by finly, 01-24-2008, 10:08 AM |
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Is there anyway to get my files in the server anymore? I didn't do backup before ... :'(
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| Posted by Ray-Base10, 01-24-2008, 11:54 AM |
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4 ways to access your file
1.) Your VPS control Panel
2.) your Hosting Control Panel (plesk or cpanel)
3.) FTP access (directly to each site you host)
4.) SSH access directly to the VPS
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| Posted by keywolf, 01-24-2008, 12:19 PM |
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no_kernel_support_for_openvz_check_if_right_kernel, That message means the node isnt booted into the OpenVZ Kernel.
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| Posted by eclouds, 01-24-2008, 01:04 PM |
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I doubt the files are lost. Wait for them to boot in OpenVZ Kernel and back your files then.
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| Posted by r00ter, 01-24-2008, 01:12 PM |
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Everybody, sorry about the inconvenience. I would like to announce that the Alpha node is now stablized. All is running fine now. We apologize for the inconvenience, and anyone who wants to be moved to Dallas may
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| Posted by finly, 01-24-2008, 02:25 PM |
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are you sure?
my vps still down
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| Posted by r00ter, 01-24-2008, 03:58 PM |
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Your VPS is indeed up.
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