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Simple question for Resellers..
| Posted by IT-Pro, 06-14-2005, 05:46 PM |
| Hey
I'm really interested in becomming a reseller, therefore I'm doing my research currently. If I want to succeed, the most important thing is probably customer support. So I want you guys to give me examples if you could of the hardest questions you get from your customers (techinical and non-technical)? Because I'm pretty new in this field, and I haven't experienced anything yet in WHM. What do you prefer me to do? Buy a cheap reseller plan to start out and play around with it til I get comfortable? I think thats the best idea. Another question I want to ask you about is what type of servers do you prefer, Linux or Windows? Obviously I wont be managing the server so it really doesnt matter when it comes to techinical terms, but what do customers prefer more? Like if I start a website I would put "All our servers are windows-based or linux based". Which one sells out better?
Last edited by IT-Pro; 06-14-2005 at 05:50 PM.
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| Posted by Spaceh, 06-14-2005, 05:51 PM |
| I think thats the way, buy a cheap reseller account and give your self a chance. Get used to your control panel, learn with it, test it with one account of yours and you will start learning the misteries behind webhosting .
Normally the costumers questions are simple, something like:
How do i configure my email client?
Does my account support this or that language?
Does Apache have the module xpto installed?
In a reseller account there aint much to concern about beside chosing the service provider.
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| Posted by Spaceh, 06-14-2005, 06:40 PM |
| And talking about OS's we do chose *nix based... stability and security togheter in one server....
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| Posted by ldcdc, 06-14-2005, 07:22 PM |
| You can offer both if you want to, either by getting a two reseller accounts (one for each OS) or by going with a host that uses the H-Sphere control panel and offers both OSs.
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| Posted by neb1211, 06-14-2005, 09:32 PM |
| For most people, linux is a better choice. It is less expensive, more secure, and stable. The only real reason that I can think of for a person to use windows hosting is for a site that requires asp.net
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| Posted by Website Rob, 06-15-2005, 12:22 AM |
| I would definitely suggest getting a Reseller account just for yourself so you can learn the Reseller Control Panel supplied to you and the one supplied to Hosting Clients. The better you know them both the less problems you will have and/or faster fix solutions. Your Reseller Control Panel determines how you will setup your Client accounts and their Control Panel is used for them to make individual settings. Anywhere along the line you could run into problems and the better you know the CPs the faster you solve any related problems.
Other than that, learn about common problems with eMails and using FTP plus work on your personal relationship skills -- not everyone asks for help in a nice way.
Dont' forget as well to get yourself a good TOS (Terms of Service) as well. Doesn't have to be as strict or legalese type of TOS that a Hoster would have, although, asking your Hosting about possibly borrowing some theirs is a great place to start.
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| Posted by bwb, 06-15-2005, 12:49 AM |
| Kinda depends on who you are targetting too, if you are targetting old non technical people who don't know what linux is it might be better to not say either way as they won't know what is going on. Or if you are hosting gamers clan sites as an example it might help if you say linux as they know linux and think it is more stable than a Windows server.
Just focus on who you are targetting with your niche when you create your offerings and web page,
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| Posted by IT-Pro, 06-15-2005, 04:18 PM |
| Thanks for all the great replies. I have another question about packages if you dont mind. I've heard if for a business thats very new, its better to make small hosting packages which are cheap for your customers, because they usually sell more than the expensive ones. Is this true? I think I will be buying a reseller package which has atleast 10 GB HD space and 100 GB bandwidth.
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| Posted by Anworks, 06-15-2005, 06:38 PM |
| By small hosting package I guess you would mean something like 10mb of space and 1gb of bandwidth for $1.50 or something like that. I am sure you are thinking more like 300mb of space and 5GB of bandwidth for $1.50 which is understandable to compete with some of the offers that are out on the market right now. Just remember this for every client that you sign up you have to support rather they pay $1.50/mo or $10.00/mo your support prices for that 1 client does not change. You will find that some of the most reliable and oldest companies still charge $10/mo for 50mb of space and 2GB of bandwidth. Not much space and bandwidth but they keep their servers stable and they dont oversell and then they can put their money into other avenues such as support and what types of servers they use. There are of course a ton of variations that go along with the marketing scheme of a hosting company. I would suggest that you start off working on providing a personal relations with a client that the bigger companies cant provide. This is how most resellers find their nitch and move on from there. How you price your packages I cant tell you - just remember that every client you sign up you have to support.
Hope this helps some.
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| Posted by bwb, 06-15-2005, 06:41 PM |
| I second Chris, a really good target might be small business people who want quick and personal attention, they are willing to pay more when they get attention and real help. If you are getting all the crappy cheap customers you will have to do a lot more support etc.
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| Posted by redlorry920, 06-15-2005, 06:47 PM |
| I started by getting a basic reseller account, then upgrading it etc. There are loads of common questions you'll get asked (creating an faq covers most of them). Some of the more specific questions I've had to investigate are things like:
- offering custom nameservers
- ssl installation
- custom mail records mx etc
- more...
The cpanel (.net) forums are extremely useful for finding the answers to most of these.
Red
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| Posted by handry, 06-15-2005, 08:38 PM |
| yes, you rite.
Cpanel forum is full of knowledge based about cpanel.
Basic reseller account must know the basic of hosting technical stuff.
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| Posted by kpsservices, 06-15-2005, 09:27 PM |
| Honestly the technical questions are ussually the easy ones, it is the business and billing and customer relation ones that are not. If you are a tech wizz but no people skills they will eat you alive here on the boardsas well as in the real world of word of mouth advertising.
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| Posted by handry, 06-16-2005, 07:12 AM |
| yes you are rite. It's easy to learn.
Hosting and customer relationship is more important than learning technical things.
If you are a reseller, you dont need to worry about the technical support. There is reseller plan that included 7/24 hours support for your clients it self.
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| Posted by IT-Pro, 06-16-2005, 11:39 PM |
| Ok cool...again thanks for the replies. Now could someone please recommend me a good host which allows me to sell domains as well.
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| Posted by Anworks, 06-16-2005, 11:46 PM |
| we cant do that. No one can make offers in this forum. Maybe check out the offer section of the boards.
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| Posted by bwb, 06-17-2005, 02:04 AM |
| Pretty much any of them do, or just sign up with a host and get your own eNom account to do it out of...
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| Posted by inVasionHosting, 06-17-2005, 10:31 AM |
| linux is the best platform for hosting, windows has too many breaks and potential failures in it
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| Posted by bwb, 06-17-2005, 10:51 AM |
| Windows and Linux are the same, if you keep them up to date and have a good admin both run smooth.
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| Posted by Website Rob, 06-17-2005, 11:29 AM |
| WHT allows people to recommend Hosters they've done business with but Hosters cannot recommend themselves. You on the other hand, are free to contact any Hoster (registered at this Forum) with your questions / requirements.
When requesting recommendations for a good Hoster and a Reseller account, you should also state Windows or Linux Hosting, any Control Panel preference along with requirements for Web space, Data transfer, amount of monthly payment you'd like to make, etc.
Another important aspect (especially for a Reseller account) is to find out if the Hoster provides the "Allocated" or "Actual Use" method. There is a basic definition available to give you an idea of the difference between the two. Some Hosters, like ourselves, also provide an eNom or other type Registrar account included with their Reseller package.
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| Posted by IT-Pro, 06-17-2005, 07:09 PM |
| I'm interested in ResellerZoom, but a little confused. Any of you here use HostingZoom? Are the differences really worth the price difference?
This is what I got from their website:
What is the difference between HostingZOOM and ResellerZOOM?
The main difference between the HostingZOOM reseller packages compared to ResellerZOOM are the optional features such as free 24/7 anonymous email support to your end users, free billing software, and most importantly, less users per server.
Additionally, HostingZOOM servers have better specifications which includes 2-4 GB of RAM and RAID-1 compared to 1-2 GB of RAM at ResellerZOOM.
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| Posted by handry, 06-17-2005, 07:55 PM |
| Resellerzoom costs is much cheaper than hostingzoom. Because hostingzoom are using high end server specification.
Resellerzoom is being provided for a budget reseller hosting.
Last edited by handry; 06-17-2005 at 08:02 PM.
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| Posted by IT-Pro, 06-17-2005, 10:27 PM |
| haundry I know that. I just wanted to know if its worth the price for those extra features.
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