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Varhosting > :(
Posted by joshbreckin, 05-30-2005, 06:44 PM Hello, I have been with VAR Hosting for 2 weeks now, and today, I have closed my account with them. The reason I am posting this is because I want you all to be aware of why! Now yes, I love the owner, and it is clear that he has put a LOT of work into the site, and he is great. However I have found the support staff VERY UNHELPFUL, and some of my tickets have taken +16 hours? I have found that all the tech support staff have written ALL my issues off as "Cpanel bugs", even small things like, File Manager not opening??? Pop3 accounts not being created even though it says it has? little things! The downtime has been really bad, at last check it was below 95% i think (Don't quote me on that, i'd need to look it up). I know it is cheap, and yes, you get what you pay for, I thought it was too good to be true. I just feel that the company has the potential to do so well, I just believe the support staff let them down. I do not want to see this company go in a few months, I want it to suceeed. I want it to improve, and people to return. Also, when you open a suport chat have you ever found your just not spoken too? Extreamely rude! Thank you Josh
Posted by radv, 05-30-2005, 07:38 PM Josh, Sorry for your bad experience. Hosting companies should be built on their support team as a hosting company is only as good as the support they provide. If they plan to succeed they will need to put some effort into their support team. I wish you luck on finding another host.
Posted by joshuayip, 05-30-2005, 09:00 PM Lucky you , I been with them 4 months. I am leaving soon. Uptime has been very bad. I am also dumbfounded what I bought was not what I get. I asked for customized plan. I wanted to have daily backup. But just a week ago, I asked for a file restore. Guess what.... there was never a daily backup ...... Well , I learned my lessons. The man has a history of bad business ethics. What can I say..... Joshua
Posted by joshbreckin, 05-31-2005, 06:47 AM Hello, I have moved onto a new company who are much better, more expensive yes, but its better! Thanks
Posted by DediZoneSales, 05-31-2005, 12:01 PM Thats good to know joshbreckin, as they say - what you pay for is what you get ;-)
Posted by Aurelian, 05-31-2005, 12:32 PM what company you moved to josh? I have account with var since january and all seems ok on me, really, no problems at all. Small isues are getting solved very fast. It's true they told me few times that is from the cpanel. But wiht the time it got fixed. Anywway, where you moved?
Posted by joshuayip, 05-31-2005, 01:27 PM Hi Aurelian I think that Var is quite ideal for me. But is just that I didnt fore see this coming, the SYN Flood and down time. I have a client literally screaming at me since I just moved them there for 2 days. I moved them to HZ now. But I am still waiting for Var to perform. I paid till this 24th and I think I should wait till then. So meanwhile, I am doing some "shopping" here Which node you are on ? Btw, your clients are fine without any daily backup ? Joshua
Posted by joshbreckin, 06-01-2005, 03:38 PM Hello, Thank you for your help. Have moved to Yahoo yes I know but there good enough for me. Josh
Posted by niyogi, 06-01-2005, 04:08 PM Josh: I can't recognize you - care to e-mail me? joshuayip, you can also e-mail me. Thanks! Roj
Posted by chatbox, 06-02-2005, 05:52 AM I was impressed by varhosting when i transferred my websites to them in march but soon i realised they wont answer emails ! I have right now with me read reciept for an email sent 7 days back and they care a damn to reply ! They are no good and i would recomend varhosting to anyone who wants a hosting that sucks. Sorry but these are honest emotions when i think about all the downtime they have, all the poor service they provide, i'll soon right a big long review for them to make sure noone gets burned again.
Posted by niyogi, 06-02-2005, 06:07 AM I'll soon be around to respond to your review as well chatbox. I'm around and if you e-mail me, I'll reply as well. I don't like read receipts so I cancel when prompted to send one. Roj
Posted by chatbox, 06-02-2005, 06:20 AM I don't like read receipts so I cancel when prompted to send one. You did'nt cancell it but sent me a confirmation that you have read it ..so its the other way round. I've requested a refund from your company for you provide a money back guarantee..lets see how it goes.
Posted by niyogi, 06-02-2005, 06:23 AM I'm not sure I understand what you're saying - either way, I've replied and await yours. Roj
Posted by Httpeasyhost, 07-05-2005, 07:02 AM i have ben whit varhosting.net only one day and ther have ben about 6 downtime at this time and 6 times MySql problems to and only this i get from support is we are working on it i have taken new accout whit http://www.site5.com hoping this will be better one
Posted by chatbox, 07-05-2005, 10:56 AM History just repeats itself Good luck with your new hosting and hope you dont see this much downtime. Infact i also dont seem to have any downtime now with my new host as well.
Posted by niyogi, 07-05-2005, 12:05 PM Sorry about that mikaelweb! We were restoring a pretty large cPanel account that was failing mid-way several times for a large part of yesterday but managed to get through this. (I thought I submitted a ticket response about this?) John, glad we could send a little business your way. ;-) Roj
Posted by Prig, 07-12-2005, 11:24 AM I have Varhosting as well, and I'm fairly impressed with the support. Roj has helped me out before I was even signed up. I had a lot of pre-sale questions and all were answered. Roj has helped me switch my site from a PowerReseller, to VPS, to a PremiumReseller. I might be paying a little more than I want, however I haven't had any issue's or downtime yet. I guess its what you pay for. Do you think you're going to get a reliable car when buy something cheap? You're not.
Posted by icontact, 07-13-2005, 06:27 AM PremiumReseller DNS is down at the moment. Sites are not showing up, lucky I havent moved any other accounts to it as yet. Waiting until it gets fixed and things to settle down before moving again.
Posted by Aurelian, 07-15-2005, 04:34 AM I checked uptime for my site and its 100% since last 4 days. Which is very good for a celeron@2,4. Im on node 100, and im REALY satisfied. Good job varhosting. I monitor my site using mralert. site is observator.ro for whoever wanna check.
Posted by ldcdc, 07-15-2005, 10:46 AM I don't really see why 100% uptime for 4 days straight with a celeron would be anything special. A correctly loaded and maintained Celeron-based server should be able to reach much better uptime records.
Posted by rmlittleone, 07-15-2005, 01:30 PM im thinking of signing up with varhosting until i saw this: VARhosting.net reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. im not liking the sound of that
Posted by chatbox, 07-15-2005, 03:18 PM quote: -------------------------------------------------------------------------------- I checked uptime for my site and its 100% since last 4 days. Which is very good for a celeron@2,4. -------------------------------------------------------------------------------- Lets wait for 1 month stats As for the TOS...well look before you leap We got a lot of burnt hands here with varhosting me included
Posted by Lucifer, 07-20-2005, 05:29 AM Varhosting is fine if you don't mind your sites being down half an hour or an hour at a time on a daily basis and running slowly most of the time they are up. I think they must be trying to set a record for how many accounts they can cram into a server. I'm shopping for a new provider now.
Posted by netdave, 07-24-2005, 04:16 PM I signed up with varhosting to test last month, after being assigned an inaccessable IP address and being reassigned another, I moved one of my domains over to their server. Performance seems good however lpanel doesn't currently work on my account and srv1 , their "premium" server was blacklisted for spam and still can't send email to rr.com among other domains. I sent an email to support@varhosting.net and haven't heard back, its been 15 hours. The user lpanel seems to be hit or miss. Sometimes it works but other times I get either extremely slow page loads or "cannot connect to database"
Posted by niyogi, 07-24-2005, 09:47 PM Hi netdave: I haven't been visiting these forums very regularly these days. srv1 was probably blacklisted from past activity associated with the IP address that was assigned when the server was provisioned to us. Either way, I do my personal best to get server IPs removed from these lists. Some spam lists just don't respond fast enough. Considering there are only a handful of *legitimate* accounts on srv1, I highly doubt any of these folks are spammers. As for the e-mail to support@varhosting.net, if you PM me with the subject line or forward it to me at niyogi@varhosting.net, I'll have a look myself. Lpanel USE to be much worse because we had nagios on the same server for monitoring purposes and this mean less-than-spectacular performance. But it's still the way we process all of the support requests that come our way (if not by chat). As for sites being down daily (as stated by Lucifer), I'll admit that this is/was the case with node101 and that I'm working on having the problems eliminated. Roj
Posted by niyogi, 07-24-2005, 09:50 PM Nevermind netdave, I see your ticket now and am looking into this. Roj
Posted by counter-strike, 07-29-2005, 10:45 AM i been with them for 6 months have't had any prob also have 6 hosting on it no prob at all
Posted by talkhost, 07-29-2005, 11:35 PM what server are you on? I used 3 seperate servers with varhosting and each one was terrible. 6 months with varhosting and you have had no problems? I cannot believe that.
Posted by ursmile, 07-30-2005, 03:00 AM poor........
Posted by chatbox, 07-30-2005, 06:16 AM Talkhost did you check there nick ? "counter-strike" ... does'nt that speak for itself ?
Posted by icatchonline, 08-02-2005, 02:10 PM Hi Fellows, I'm a frequent visitor of WHT, only that i don't post threads or reply to any.But while reading this post i really wanted to voice my views on varhosting. I'm in the hosting biz since 2002.And i'm technically sound enough and i've been with varhosting since April 2005, its been absolutely a pleasure dealing with them, if i have any doubts i mail niyogi directly(if its with billing and critical issue) and i'll get a reply within 6 hours, but there was once its took him one whole day to reply, ofcourse later i came to know that there was some issue with the servers...Else for all those trivial matter, i open a ticket.See for a quick and effective support, you have to follow their rules and not make ur own rules or do it as you wish and come here and shout about it.Right from the beginin when you join they say to open a ticket from your clientexec control panel, support hardly check their mails coz all of them open the trouble tickets. Niyogiz been very helpful to me right from the beginning. Regarding uptime, i've a lot scripts and 3rd party websites monitoring my website's uptime and the least what i've got is 99.92%. Trust me, i'm not being paid to post this reply.I'm telling the truth... Regards, Sriram
Posted by chatbox, 08-02-2005, 02:30 PM What your reply suggests, facts dissapprove of ..we've had too many burnt hands with them with me included. I dont know if you really monitor your site but all the people telling here about there downtime cant be wrong . As for replies, iam a proof to it ! No reply for a Week and being taken in circles ! So how can we really belive you except that we all were boozing around having a lot of beers to be drunk enough to post these bad reviews, but we are not so we'll pass this review
Posted by niyogi, 08-02-2005, 03:33 PM chatbox, I never did hear from you actually - it's an old story and you seem to have a personal vendetta against me. You are free to contact me via any means and we can discuss. If you need my contact information or need me to contact you, just PM me and this can be done. We have a good deal of problems, I'll admit. But we work hard to eliminate them I think. Roj
Posted by chatbox, 08-02-2005, 04:03 PM I Have read reciepts from you Roj. Cmon dont retract yourself now Lets not go over it for this thread itself is a proof of your comments posted in past so no use proving your ownself wrong roj. I've explained you before that i dont have anything personal against you but have the last smile here for you thought i was having something personal against you but after me ..a lot of people on this thread posted there comments about you and all i can do is pass a sympathy smile to them. You still seem to have "we are working on it " "it was an attack" excuses for your clients ...wonder how long would it go So here i just watch how varhosting goes down and yes thats nothing personal with me, its lack of your service and support which is making it happen. Good Luck Roj You really need it
Posted by niyogi, 08-02-2005, 04:20 PM I wanted to extend a public thanks to Sriram for the words. Much to do! Roj
Posted by swflnetworks, 08-02-2005, 05:13 PM Sorry Sriram, but I don't think the 50+ topics that have been made this year are all lies. I have a few friends hosting different packages at VARHosting, and everyone reports something different, but the ratio seems to be: The more you pay, the better hosting and support you get with VAR The less you pay, the worst hosting and support you get with VAR One was actually hosting with VARHosting on their Budget plan, and was told by a support agent that there's not much they can do about his issues because of so many people on his server, but if he'd upgrade to the highest available price, then his problems would be non-existant. Which he did, and has noted everything is extremely better. It all matters on how much you pay them, for the work they give you. But, don't get me wrong, Roj is nice and tries to do everything he can. Though, the ethics as far as "the more you pay the better you get", just doesn't cut it.
Posted by Lumix, 08-02-2005, 07:22 PM Where did you find 50+ topics with varhosting in the topic? I searched and found 34 and they're not all negitive. For what it's worth,I've been with varhosting since Feb on the budgit plan . I really can't say if their support is any good because I've only had to use it 3 times. One was to transfer all my accounts over from another host and the others . I had an e mail problem and then ftp problem. All petty minnor stuff that was taken care of promptly. Down time? Sure, but is 99.93% up time for the month of July so bad? Alltime uptime: 99.287 % since 2005-05-15 If you had a bad experiance with Varhosting in the past, it's time to let it go and move on. I'm getting more then what I'm paying for and don't have any plans on moving anytime soon.
Posted by cunning, 08-02-2005, 09:16 PM hey which websites are you talking about, you are on what node, all i see is that this is a one man show with him handling the sales, technincals and support staff. and keep less view on handling servers . the community board members always keep compalaining, The biz should be like when I have purchased a reseller package with them, I am less worried about the server and will give more time in talking to my clients and promoting my site, but I find that most of the time people complain about the server so when will they get time to promote themselves
Posted by icatchonline, 08-03-2005, 12:59 PM Exactly pal... Thatz what i want to stress here.... "QUALITY COMES WITH QUANTITY" See if a customer buys a 250 or 500 MB space plan from a webhost at the market price ( I mean the usual competitive price on the net) and ask the webhost to have not more than 20-30 accounts on a server coz it slows down the his site, then the webhost can't survive.or else he should be ready to pay more in cash.. See here everybody is to make business and profit... ofcourse as you know you can't get rich overnight if you are doin legal biz on the net, but atleast considerable amount of profit. Their support is so friendly that, i'm using few third party scripts like email scripts and other e-commerce scripts.If i have any problem with these scripts, i directly contact varhosting support team coz they help me and solve the matter that too much faster than the scripts owner itself...Do you think its their duty to do this..? Absolutely not...! Currently i've a issue with my 3rd party email script which i bought seperately and they are trying to solve the matter...I'm happy that they are trying and are on it...I opened the ticket yesterday and since then 3 different guys, have responded 4-5 times asking for more info and other details and stuff... And as someone said, its not a one man army, coz i too stay in India, where their support center is and they are one of the reputed in here...Though i've not visited their office in India. See the only thing is you have to go in a right way....as you do everwhere else...follows their policies and route of contacting them... I am so happy with them that i'm planning to buy a VPS from them shortly ( as soon as i get few more clients to cover the operating cost) And Roj, thanks for that, but i never posted to impress you, but i've put across the fact and my experience with VARHOSTING.Its may be you, or someother provider. I'll try to upload the uptime details of my sites shortly to support my posts.... Regards, Sriram
Posted by chatbox, 08-03-2005, 01:20 PM Sriram ...iam wondering about this comment by you "And as someone said, its not a one man army, coz i too stay in India, where their support center is and they are one of the reputed in here...Though i've not visited their office in India." Where are you from and where are they located in India and which part of India are the popular ? The Andamans with a population of under 5000 ? Wondering about this so please do let me know how do you make a statement like that They are reputed here. Where ????
Posted by icatchonline, 08-03-2005, 09:19 PM Hi Chatbox... I stay about 100 kms south-west of Bangalore, Karnataka ( also known as silicon valley of India) with a lot of IT companies and stuff... They are reputed here means where i stay in India... I specified among the IT sector people and not the layman or so...Got it... So chatbox do you think that varhosting is a one man army..? Then how do you think the support will be online 24 X 7 .Do you think Roj is a robot or what so that he'll be awake and in front of the computer all the time.If thatz so, then he has to be a alien or a robot.. he he lol I've attached a uptime stat from my most reliable uptime monitoring system.. and its shows the uptime of July 2005. And regarding the system that i use to monitor my uptime, it checks every 5 minutes ( 24/7) from around 25 - 30 locations all over the world and if therez a downtime i get a mail and sms ( when the server is down and as soon as its up) So i guess its more than enough... Regards, Sriram Attached Thumbnails Last edited by icatchonline; 08-03-2005 at 09:28 PM.
Posted by chatbox, 08-04-2005, 05:30 AM I come from New Delhi sriram....and im an IT Consultant as well with a lot of public sector clientele...so i wonder which are these companies with whom they are popular ??? And as for your comment "I stay about 100 kms south-west of Bangalore, Karnataka ( also known as silicon valley of India) with a lot of IT companies and stuff......Which is this town 100 KM South West of Banglore ???" Maybe time that you open a map and lookout for 100 KM South west city to post here
Posted by icatchonline, 08-04-2005, 10:22 AM whatever you are..? that doesn't matter...whether u are a It consultant or CEO of a company...Btw if you are It biz then you must be knowing that Quality comes with quantity( i mean what you pay is what you get..!) Have you seen the india map, according to your last post, it seems like therez no city to the south west of bangalore( in you map is bangalore the southern most tip of India).. I'm from Mysore... Hey chatbox did you see the uptime attachment in my last post...? Still not convinced.. See i'm not telling that you are wrong, but in any biz you can't satisfy 100% of ur customers( u must be knowin this as ur a IT consultant) , but if you are unhappy, then talk to ur provider and solve the problem... According to you if hez not replyin to your mails, then niyogi's personal number can be obtained from helpdesk, you cud have called him and talked to him... I guess, you know about all this as ur a IT consultant and i neednot advise u on this Anyway when you have shifted ur host, no more issues.. Bye Regards, Sriram
Posted by chatbox, 08-04-2005, 10:45 AM I did'nt knew Mysore also have IT companies coming in from banglore ...as for what i pay...check out my posts, i recently got a VPS as well...money is never a concern with me but service is, when i went with varhosting, i had everyone praising them but seems soon there servers were stuffed up only to find my sites offline for a lot of time. Would you not care to reply for a week to emails sent by your clients ? Would your livesupport tell to email and the guy who has to answer email tells to go to tickets and take customer in circle ? Iam sure you wont do it but varhosting did that with me And to top it all, they always have 1 excuse ready, we never knew this was the reason for the downtime. So i still stick to my opinion for them. As for your website..Good Luck till it it goes down because there servers cant stay up for long .... If they can play games with me, they can play games with you tommorow as well ....Customers stands 1st in any business and thats something this company does'nt even know about else one wont have to wait for 1 week for a reply . Furthermore, do you think iam the only one who thinks they suck ? I never started this thread either so iam not the only one who finds them bad. thats the opinion i still hold and would not recomend varhosting to anyone. Last edited by chatbox; 08-04-2005 at 10:50 AM.
Posted by Prig, 08-06-2005, 11:19 AM I'm a happy customer of varhosting.net With running a website with well over 50,000 pageviews a day, its important that my site is up ALL the time. I have used all of their services... Budget Reseller, Power Reseller, VPS, and Premium Reseller. The only issue's I ever had was with the Power Reseller uptime, so I moved to a VPS, but with all the traffic I get, the VPS was failing so I moved over to a Premium Reseller account. Since then I experienced down time once and that's it. Roj is defiently one hardworking guy and wants to make his customers happy. He deserves some respect for all of his work.
Posted by talkhost, 08-06-2005, 01:34 PM He deserves contempt for his lack of customer attention. The support at varhosting is dreadful. Granted, it is often the case that live support will be online, but the only thing they ever said was "there is an issue and we are working on it" That kind of answer is no good to someone who has their own customers screaming for answers and explanations. Support tickets were just the same. Stock replies. I had once posted in the VH forums asking why we never get a straight answer to questions. I asked if they can at least tell us "what" they are "working on" what caused the issue, what is being done to prevent it happening again. Basic things that he should be telling us. His answer to this was beyond belief. He doesn't have time to explain what is wrong. How would he feel if his server provider gave him an answer like that? P.S. my posts are no longer on his forum. It seems that when you decide to no longer do business with him, he removes your forum username and all posts.. I've read in a few posts that Roj is a "nice guy" Possibly, but he is a terrible host.
Posted by niyogi, 08-06-2005, 01:55 PM Talkhost and chatbox: My fingers itch when these issues come up to post something. I sure your's do as well. I say this because it seems that instead of contacting me privately to see what can be done about the problems these users have faced, they resort to blasts like the ones that they have done right here in this forum. There is a level of respect I do expect - and, at the risk of disappoint ing many prospects and current customers - I reserve the right to maintain some self-dignity while conducting business. Read that as you'd like, I'm now a firm believer in this. Roj
Posted by talkhost, 08-06-2005, 02:07 PM I am only posting an honest opinion of my experience with varhosting. If you disagree with my opinion then explain why instead of accusing me of resorting to blasts. It is not resorting to blasting. This is a forum about webhosting, and this thread is about your webhost. I was a customer of yours for many months. There's my justification for posting here.
Posted by smartdude, 08-06-2005, 02:35 PM Well, what i think is this nice guy needs a smart manager to handle his customers as follow up is as necessary as getting new prospects which I am sure he must be doing but it seems that he is busy with other issues as well which keeps him away.
Posted by chatbox, 08-06-2005, 03:13 PM Quoting Roj "There is a level of respect I do expect - and, at the risk of disappoint ing many prospects and current customers - I reserve the right to maintain some self-dignity while conducting business." The 1st thing business in business lessons is Customer Stands 1st roj Thats not the case with you. One one post you accused me of having some personal vendetta against you but thats not the case as iam not the only one here with a bad opinion about you and i think i've told my story enough here but the fact which still holds up is, you have clients who are not satisfied and we are ex-clients here to tell world that look if you want trouble go to them. Nothing wrong in it considering all the poor customer service you provide. I never actually made a mention of it but it seems your online support is not even capable of answering some simple questions, i remember asking them whats the best you can offer me for 10/15/20$ monthly and all they said was email roj and he'll tell you I did never took that otherwise untill now when people actually tell your live support only gives canned replies . And i remember contacting another host, incognito, though i never went with them when i opted for your hosting and i regret it, i do hold a very high opinion of that host cause now if i put things in order, i remember that company's customer service actually giving me custom quotes on fly without having to email anyone and even setup a custom signup in seconds That too at midnight PST . A very small thing but shows the kind of opinion you would send out to masses.
Posted by Sting13, 08-06-2005, 03:24 PM 16 hours, thats quite a long time to wait, Support should be #1 priority for hosts now I think.
Posted by countrytyme, 08-06-2005, 03:37 PM Talkhost, I don't think your posts were removed because you left varhosting. I assume that they were removed because of the tone of them. Just an example - You wanted shell access, but not prepared to give copy of drivers licence or whatever. If not mistaken, you posted "Who knows where they will end up". You were asked many times to contact Roj direct. I also replied to one of your posts that the way you yell into the forest is the way it comes back. I understand the frustrations. I have had a few with them, but treating people with due respect will get you a lot further. The live chat is a joke in my opinion, I can never connect, but that is my last resort AFTER filing a support ticket. Sometimes my impatience leads to emailing Roj too. I believe Roj is a hardworking fella with a lot (or maybe a bit too much) on his plate. He does answer with a 'canned reply' as you call it at times, but if pressed, he will relay what the problem is, was... This being said, maybe the moderator should close this thread as it is going nowhere. There will always people that are either disgruntled or pleased with the service provided, but thats life.
Posted by talkhost, 08-06-2005, 03:47 PM How do you know that was me? My forum username on varhosting had nothing to do with talkhost, and there was no reference to talkhost whatsoever. Never once was my url made public on these forums. My username on the varhosting forums was 25th-time.. So for you to know that 25th-time was running talkhost, you must be connected to varhosting in some way. How else can you know? It is not a deduction that can be made. It is my opinion that you are working for varhosting at some level to know this information.. And you wonder why I would not send a copy of my driver licence just to gain 1 hour of shell access to move my accounts.. Your post confirms why I did not trust varhosting with my personal documents. The only people who could know that 25th-time was running talkhost would be varhosting staff. I made a point of keeping it that way..... I don't think that this thread should be closed. But it does not matter what you or I think about this thread. Only WHT staff can decide whether to close it or not. Do you like people asking you to close threads on your forum Roj? Last edited by talkhost; 08-06-2005 at 03:59 PM.
Posted by countrytyme, 08-06-2005, 04:05 PM I am in no way related to varhosting other than being a client. Any one could have found out that it was you. Just have to no where to look. And then you have made a few posts on wht that could definatley tie you to 25th time. If I wasn't an avid reader or digger, guess I never would have known. This is from your post on July 29 here. Last edited by countrytyme; 08-06-2005 at 04:11 PM.
Posted by talkhost, 08-06-2005, 04:13 PM I'll give you that one. I did mention in a previous post here on the 29th July what my VH forum username was. But that is the only reference on the entire internet, so you must be an avid reader.
Posted by Tosi, 08-06-2005, 04:15 PM I'm with Josh on this one, a good hosting company is built around its support staff.
Posted by talkhost, 08-06-2005, 04:21 PM Who is Josh? Do you mean the person who started this thread?
Posted by dgaussin, 08-06-2005, 04:35 PM So true.... I've a Premium Reseller account with VarHosting since two months almost, and I'm please with that, but is it really important ?...
Posted by talkhost, 08-06-2005, 04:48 PM Of course it's important to have your site online. If a company cannot provide what customers pay for then they will lose those customers. Wait till the server you are on gets overloaded with resellers and the fun will begin. This will happen. Varhosting cram their servers as full as they can. Then when people complain they are told they can move to their new server. The new server will remain stable until that is crammed too, then the cycle begins again. I was caught in this cycle many times. The servers I were on reached 99% space capacity. I was only using around 20% of the resources I had paid for, and I'm sure most other resellers leave themselves room to grow, so quite obviously varhosting policy is to cram the servers and go by actual space used and not what has been allocated. Extreme overselling. They think it is justified to say "we can move you to another server" It's very bad business practice if you ask me. People do not want to be continually moved around servers just to accomodate varhosting aggressive overselling policy
Posted by webbist101, 08-06-2005, 07:39 PM Roj is a great guy. Other than that, Varhosting.net is terrible. I used their service for a couple days before requesting a refund. It would take hours and hours at a time just to solve a simple issue. Their staff seems completely unexperienced and I don't think much of them can speak or understand English. The staff team in general seems very shady. If Roj is on the case, it'll usually get solved within a reasonable time, but the support is just too terrible for usage.
Posted by Sting13, 08-06-2005, 07:50 PM Sounds like they arn't very good in the support issue. A lot of people seem to have problems with it, I'm definitly not going to purchase from them.
Posted by chatbox, 08-07-2005, 01:25 AM Well Well I think this sums up all Roj and i belive this user does'nt have any personal vendetta against you either ... You maybe a great guy but you are a bad team at varhosting. Going by all people say here, had it been you alone from support to sales, it would have been much better but that cant be the case considering all the accounts stuffed up on your servers. Hope you do get some good guys soon to help you get out of this bad image. Untill then lets keep our fingers crossed and see how it goes..
Posted by demostorm, 08-19-2005, 02:03 PM That has to be one of the quickest turnabouts in a post
Posted by MaxS, 08-20-2005, 12:25 AM Roj is a great guy but Varhosting didn't work out for me.
Posted by djbob, 08-20-2005, 02:44 AM I would like to voice my opinion on this issue. I have been a VARHosting customer for one... two... lots of time, and I have quite happy with the quality of service I get for the price. Sure there's downtime, but uptime or downtime doesn't have a host. What makes a host is its admin. You can have a great host if you got a great admin. It's as simple as that. And while VARHosting.net ain't all that great in the uptime issue (its's true... average 95-98% uptime...), that just doesn't matter to me. And the reason is this: whenever I have something I can't resolve, I submit a support request. And the great thing is, the staff helps, whether its a problem with the server, or if I screwed up, or if its just a irrelevant question. And if the staff can't fix it, they don't just give up, or blame it on some software. They send the support request over to Roj, and if he can't fix it, he explains it, and doesn't give some excuse. That's what I love about VARHosting. The amount of dedication that goes into the customer.
Posted by ebiohosting, 08-20-2005, 08:00 AM Same here!
Posted by kiwispy, 08-20-2005, 11:24 AM I've been there for a few months, and they are really helpfull. A few problems... sure... but a great support team... So the balance is, for me, positive.
Posted by demostorm, 08-20-2005, 01:22 PM I don't think you should have wrote that if you meant to support Varhosting. Its not a good advertisement. You can't have a great host without great uptime. Thats what hosting is all about.
Posted by crtvlynx, 08-20-2005, 09:59 PM I'd also like to report if it has not already been said.. "Instant Activatoin so you can get started right away" FALSE "Free Shared SSL" FALSE (You have to purchase an IP just to use it) Now lets just hope their money back guarantee is what they say it is..if not ill be sure to post on that.
Posted by ebiohosting, 08-21-2005, 07:22 AM This is to avoid fraud and good for all. But you get your account ready within half an hour. They do not advertise that you will get a free IP. In order to install SSL you need a dedicated IP which you should know and most companies do this. Problem with VH is extremely poor server management and uptime. All of their servers have one or another problem. Apart from this things are OK, but if you lack great uptime then you will loose your customers. Roj does not like, if customer says that my sites are down or make some negative comments about services.
Posted by niyogi, 08-21-2005, 08:34 AM crtvlynx: Instant activation was recently turned off due to the fraudsters that were making it easier for our servers to get onto block lists. Shared SSL is on the main server domain - not false and many are aware that they are using a domain other their own to use it. I'm sorry you were confused about this. ebiohosting: We had a lengthy Denial-of-Service attack on one of our servers that we worked with the datacenter(s) on making as minimally frustrating for all customers. Some stuck with us for the long run and are finding the server that was affected working better now than ever before. Some didn't (as you chose) and that's completely understandable as well as it can feel that you have your hands tied behind your back when you can't do anything about the situation. The extreme statement that all of our servers have one or another problem is untrue. ebiohosting - you've been on two of our servers that I can recall. While servers do have problems (they are somewhat life-like in that their properties are always changing with the resellers and the accounts that are put on them), there is almost always an explanation and a resolution as well that I can think of. You're right that I don't like negative comments about services - but it's blanket statements like "all of their servers have one or another problem" that really get to me simply because it's not one that has all the facts as to what we're trying to get the problems solved - mostly when we didn't start it! There are many case-in-points that I could make about resellers signing up spammers putting the entire server on blocklists, or signing up a website that is subject to a Denial-of-Service attack that, again, affects everyone. It happens, we resolve the problem, and we move on to the next issue. Two servers that were doing the worst three months ago - we don't have any issues with at all. But, at the time, people were screaming. I'm not going to lie: it's not going to stop. Problems will happen and it's a little too dreamy to expect otherwise. But, we hope that customers trust that we have people that are always "looking into the problem" when it's necessary. Roj
Posted by dgaussin, 08-21-2005, 08:51 AM I always had problems with host. It's normal server has problem like spam, load, etc. But the most important is the host solve the problems. And until now, after around 3 months hosted on VH, all problems are solved by VH. I would like more transparence and communication from VH, but it's not the worst host I know.
Posted by ebiohosting, 08-21-2005, 09:00 AM Yes this is what everyone wants, not you start yelling your customer if he complains. Almost all hosting companies encounter DDOS attack or similar problems but important thing is how you manage them. I dont think any good host will take 2 months to resolve this issue. Roj I waited for two months to get good uptime at least in the range of 99 or even 98.
Posted by crtvlynx, 08-21-2005, 12:17 PM First i was told "oh it is already installed just go to https://yourdomain.com", this is a lie as it goes to some UK hosting site...now with that said if anyone for any reasons decides to see what happens when they type https://mydomain.com they will see this site (when it should display mine)...next i was told "oh its ment to be used like https://ipaddress/~username", who wants to use that? About the instant activation...sure they dont do it anymore THIS IS WHY YOU UPDATE YOU PAGES... I registered late night and was going to get started (i waited more than a half hour) and instead i had to wait until the next morning before i can even use my account.
Posted by niyogi, 08-21-2005, 02:55 PM Relax crtvlynx. Your account has been cancelled and a refund has been issued. I apologize for the misinformation you were given - I'm sure you will find the right provider for you elsewhere. Roj
Posted by crtvlynx, 08-21-2005, 05:13 PM I am very relaxed. As when asking for my refund i was very nice about the whole situation.
Posted by Profuse-Will, 08-21-2005, 11:00 PM Hi, I believe roj was commenting on your post where your tone suggested something differ on the state of your emotions during your post. Finally the comment to your SSL issue in order to use https://domain you require each client with a dedicated ip otherwise it will not work. Having https://servnername/~username will get the job done but if it is something that passes sensitive information then invest into something that will protect your business.
Posted by ebiohosting, 08-26-2005, 02:52 PM Roj it is not a blanket statement, your forum speaks the truth. ( provided you dont delete post which you have done in past) http://www.varhosting.net/forums/ind...sg4182#msg4182 http://www.varhosting.net/forums/ind...=675.0#msg4195 http://www.varhosting.net/forums/index.php?topic=672.0
Posted by jmweb, 08-29-2005, 12:20 AM Is also insecure.
Posted by kiwispy, 08-29-2005, 01:54 AM The whole story about SSL is real nonsense. :-) There is a shared SSL, and you can have a dedicated IP (1$) for you own SSL certificate. Shared SSL is a feature, not a obligation ! It's fully explained in FAQs. It does not take a genius to understand that. ;-) Anyway, I'm a satisfied customer. Everything is not perfect, but the support team is really supportive. They don't bother to install your SSL certificate, to have a look at you own script install, etc. I have been to a lot of host since I started in 1997, and VH is one of the best. It depends what are you asking. I'm asking low price and full support ; that's all. I do prefer 1 hour of downtime per month, and have help to install things. Etc. VH do take care of you own clients, if you are a reseller, that's a really big feature... and the price keeps a low profile. :-) Just my 2 cents. Everybody does not have a bad experience with VH
Posted by mc-2000, 09-02-2005, 02:45 AM Im so surprise with the extent of complaints of several former clients of VH and they deserve fairness if not justice to their problems. Ive tried several reseller providers here and i have one in VH.. my VH account as of now is in its 6th month now. as far as i know the majority that have problems are those in budget account and what do you expect with such dirt cheap plan? my power reseller account with them have an uptime comparable to other providers with a price range of $15(+) and as i said that account is in its 6th month now. and for their support , i dnt have any complaints. if my account is in the price range of $15+ and im having 99.8% uptime then thats something i'll make a howl out of it and demand. or maybe im just lucky comparable to other VH clients but then again lucky or not that's my experience wiht them. Im not a VH diehard fan ..in fact , there's one or 2 reseller provider here that i find really great and very reliable but not at the VH price range. what im trying to say is VH is not that worst as seemingly implied here. im just trying to be fair here and put some kind of balance if not rationality .
Posted by happydj, 09-03-2005, 12:32 PM I would like to give me view on this issue about VAR Hosting. Roj is an amazing helpfull guy, and he will do everything in his power to help you. I am currently on a VAR VPS plan - and I am thinking about terminating my accuont with them - not because of the downtime (because I have only had a small amount) or because of the support (when node 101 wad down support did take a while) - but because I have learned things since then and I would like to go on and resell both Windows and Linux hosting plans. I think VAR Hosting have improved - as they have been fine for me - but only time will tell!
Posted by swflnetworks, 09-04-2005, 05:37 AM I also have a short experience with them myself. I had a VPS with them for less than a week, from day one there were problems. 1. Zend Optimizer wouldn't install, funny though, since I always get it installed perfectly on my dedicated servers at LayeredTech. Roj fixed it, and installed ClientExec on the server, so that kinda made it ok.. The reasoning behind it doesnt float though as far as VARHosting's side goes. 2. Resources on my VPS were in the 60% range when I had my VPS account created.. From there it went to 70, then 80, then 90, to finally 99% I contacted Roj (this was to close my account), and his response was as follows: NOTE: I've had 2 dedicated servers before using VARHosting's VPS, so I knew exactly what it was, what needed done, and how to get it all set up and working. In another ticket, I was blamed for the problem with the resources, even though I didn't have ANYTHING on that server.. I had an account, with 1 file (a page with a 0.1kb txt file that said "COMING SOON" on it) If that's over-using the resources of the VPS, I must be crazy. Not to mention, he tried to sell me a dedicated server, which further makes my claim that he was laying the blame on me for the resources, even though I had a "BLANK FRESH SERVER" (Which means I should be using next to nothing, not 99% two days after account creation) So, that was a little appauling. Is there no way the resources could be so high because VARHosting over-sells their VPS's? Oh no, VARHosting releases themselves of all blame. And instead, puts some illogical story that I, having my account a whole 2 days and only uploading 1 file on there which was less than 1kb, must be overloading the VPS. So yeah, I was a little irritated.. I had just paid $34.95 for a VPS I couldn't even use.. Unless I wanted to keep waiting 4 minutes for CPANEL to load, or do any function in cpanel/whm for that matter. So, me being irritated (I know I shouldn't have done this in my state, but it's rediculous), offered to pay half the cpanel license (which would be $7.50, since the license is $15) since I'd only got such a short use of it, and no.. Roj says it can't be done. So, that's nice.. I paid $15 for something I can't use. Again, their reasoning behind this clause and all it's problems doesn't float either. 3. Had a problem with SSH.. But oh lord no.. It's not a problem with the VPS, Roj says.. It's an ISP Buffer between the server and your computer.. (My Internet is a full T-1, not much buffer, if any.) 4. Hard drive space went down from 94% to 50% after Roj moved a couple VPS's off the server.. (GO FIGURE) Resources went down a fair percentage also. 5. Support was severely lacking because of a "DDoS Attack". Is it just me, or is this said whenever there is a topic complaining about VARHosting? It's always "We had a DDoS attack", "We had an abusive user".. Could it possibly be 100% not VARHosting's fault 100% of the time? ------------------------------------------------------------- Roj, you're a good guy, you've been really nice.. But you've got leaps and bounds to improve on. You can't keep blaming the customers or a DDoS attack every time.. Sometime, it's gotta come back. And when it comes back, I hope you have a lightning rod. You've been most helpful, whenever you weren't blaming me for something that wasn't physically or logically possible. Though, this experience has confirmed alot of what is said. You need to seriously hunker down and re-do your business model. 1. The way things are handled are poor. 2. When support staff respond to a ticket, why not inform the customer? Instead if saying "We're looking into it", and leaving it at that for 3 hours, for the customer to go, "Huh? Any update? Any update now? Hello? " 3. There are atleast 50+ topics with different problems. Some seem to be repeat problems.. Which makes me thing that VARHosting isn't handling the situation properly the first time. 4. NUMBER 1 LESSON: "YOU CAN TELL YOUR CUSTOMERS THE TRUTH SOMETIMES." I'd rather hear my host tell me they overloaded the server, instead of blaming a customer. --------------------------------------------------------- Frankly Roj, after reading all what I've written on the situation.. Black and white text on your site saying that the CPANEL license is non-refundable is starting to feel more and more inaddequite.. I'll sell you a computer, install windows on it, but delete all the files in the C:/Windows/ folder, so you can get absolutely no use out of it, blame you for deleting it, then tell you that I can't refund you the $99 windows license because I had to pay for it. Even though I didn't really pay for it, but paid for it with your payment of the PC. I paid for that cpanel license with my first month of hosting, I didn't get to use it because of someone (*cough*) overloading the servers and making CPANEL/WHM take 1 minute to load and do a function.. I thought atleast paying half of that license would be fair to you. Though I guess paying for services I couldn't even use, getting blamed for VARHosting's poor management on how many VPS's they put on one server, and still being stuck with a loss of $15 makes up for that though doesn't it? If VARHosting cares about it's customers as a company, as much as you do as a person, then I hope you'll contact me to resolve this. Last edited by swflnetworks; 09-04-2005 at 05:51 AM.
Posted by whoiscartpro, 09-04-2005, 10:40 AM I am afraid of cheap hosting companies. Because they don't reliable. Why you had choose Varhosting?
Posted by kristella, 09-04-2005, 05:13 PM i've had problems with varhosting too! i had signed up a month or so ago and paid but they nver even activated my account or refunded my money. i emailed them several times but never received a reply back. first bad hosting experience i've had in awhile. this is why i choose not to maintain a domain anymore but to be hosted for free from a friend so i don't get ripped off by all the scammers in the hosting business now.
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