Knowledgebase

Portal Home > Knowledgebase > Articles Database > ResellerZoom offers just one dedicated IP?

ResellerZoom offers just one dedicated IP?

Posted by janims, 09-01-2005, 11:27 PM
Is that really true? Does ResellerZoom offer just one dedicated IP per account? So if you want more you have to pay extra? Even their premium reseller plan has just one dedicated IP address by default. That's strange. I would expect having at least two (considering it's a premium plan for $59.95/month)
Posted by ldcdc, 09-02-2005, 09:32 AM
I don't see what the problem is. They make an offer, you agree to it or not. They don't trick you in any way, so there's no need to post on WHT.
Posted by hfohrman, 09-02-2005, 10:05 AM
Many companies offer 0 ip adresses. So this one is better . And as ldcdc . You can accept or find some other. hf
Posted by MyDigitalHost, 09-02-2005, 10:08 AM
People would complain if you handed them the goose that lays the golden eggs.
Posted by Plexi_Hosting, 09-02-2005, 10:34 AM
Also, I'm sure a simple email to them or a post on their forum, or one of the other ways to contact their sales staff would result in a conclusive answer. You'd probably also find out that getting another IP (or two or three) would cost x/month and you could do with that information what you wish and make your decision.
Posted by ioZoom, 09-02-2005, 12:44 PM
No it's not true. You get 2 by default on advanced and premium.
Posted by janims, 09-02-2005, 01:19 PM
That's what I've been looking for - thanks. For all others - you do not want to have all your accounts on one IP. If you do have them - that's your own business.
Posted by MyDigitalHost, 09-02-2005, 03:15 PM
You felt a need to come here and post this question why? It seems to me you could have quite simply emailed HZ and asked them the very same question and gotten the very same response without having to come here and put a negative light on it. Now for the tons of people who come here to WHT and search for a webhost, this stupid post may stand out and cause someone to not go with HZ because they erroneously thought that HZ only offered one IP address. Man, the stupidity of some people causes me more and more to want a dog...
Posted by EuroVPS, 09-02-2005, 05:04 PM
This is the new trend on this site "Does XYZ company really do ZBS?" or "I ordered a JJH, and it took 1 hour to respond to my email, are they scamming?" These posts are getting more prevalent on this and other forums. In my opinion, it is a WARNING SIGNAL to reputable and INVESTED companies to immediately raise costs, to break this activity from the get-go. After all, you don't want to attract somebody that is shopping solely on price, you're looking for the professional. The professional customers will come with less headaches attached i.e. DDOS, hacks, etc. My two cents.
Posted by ldcdc, 09-02-2005, 06:55 PM
Not going to happen. As long as there will be a cheap hosting demand, there will be providers to give them what they're looking for. There's a huge demand for cheap hosting, hence even big companies are targeting this sector of the market. The huge whales feed themselves with some of the smallest of beings (plancton). Indeed, I've seen quite a few threads with customers saying: "This host doesn't provide what I assumed they would offer, doesn't have the policies I expected and they stick to their TOS. Worst host ever!!!"
Posted by janims, 09-03-2005, 09:10 PM
botchka, I did not mean to put a negative light on ResellerZoom. It was just a question. People think it's negative because they want to see it negative. I was trying to get that information on their live chat - but unfortunately at that very moment the live chat wasn't on. Yes, I totally agree I coud have sent them an email and wait (how long would that take- maybe 10 min, maybe 5 hours?). I admit - I am an internet-spoiled person - if I look for something and if I really want it - I just do not like to wait. I always try to find the way how to get it as soon as possible. That's why I went straight to WHT. So far I have always gotten answers to my question here (and in most cases it did not take longer than 15 - 20 min). That's a real power of WHT. It's mainly beacause there are a lot of web hosting representatives who patrol this board = the reason I hoped I would find someone from ResellerZoom also.. And there is no need to offend others. But yes, go ahead and get your dog...
Posted by crtvlynx, 09-03-2005, 09:27 PM
That is ok i recently purchased hosting from them twice the first time i canceled the subscription and talked to them on live chat they said "oh ok its canceled" i told them they could keep the money..a month later they bill me an invoice for something im not even using so i contact them and fill out the cancel form and tell them about this overdue invoice and they say "ok its been canceled" they say nothing about the overdue invoice...so later i come back purchase another package they open up the account and still nothing about the overdue invoice and now i decide to cancel for practically the same reason but this time i ask for my money back and guess what...they tell me "oh well you have an outsanding invoice so we will not give you your money back"...what a rip off. Also the invoice and my refund was not even the same price..the refund was MORE. Edit: REasons i canceled was because they kept messing up the account transfers. Also they block out letting you edit accounts..so lets say someone wants to change domains, usernames or needs more bandwidth/features but not a diff package...well you cant edit the domain..you cant edit the username and in order to change the features you have to create a whole another package....Also they say "unlimited features" well you cant even set it to unlimited like you would most. instead you have to set it to like 9999 or something. "RVSkins included" sure this is true but there is no way to edit them. so if you do anything listed below dont get them. Edit Accounts Transfer Accounts Edit RVSkins Features Also if you hate being transferred all over the place dont switch to them..they have 3 departments and i believe departments in the departments and they will switch you back and forth or tell you "you are not talking to the right department" Last edited by crtvlynx; 09-03-2005 at 09:36 PM.
Posted by MyDigitalHost, 09-03-2005, 10:56 PM
Did you ever stop to think that you're self admitted impatience could cost RZ some customers? RZ has forums, live chat, a toll-free phone number, and email support. ALL of which you could've used to get your question answered in a timely fashion. NONE of which you used. I don't think WHT was supposed to become an extension of all these hosts, to come here and support their customers or potential clients, when they've got 4 different ways to contact them. You created a 5th by coming here. It's one thing to step through the hoops that you have to step through to get questions answered and THEN come here to try to get help. It's quite another to not even step into the right hoop to begin with. And yes, this pisses me off....
Posted by janims, 09-03-2005, 11:50 PM
Ok, botchka, I can see your reasons and I can hardy blame you for that. Please do not get me wrong - I was really looking for their forum at resellerzoom.com but I could not find it. Go ahead and see for yourself. Then, you are rigth again about their toll-free phone number - but don't forget not everybody lives in US. Yes there is another phone number under "Corporation Information" - but that's not a customer service number + long distance calls still do cost some money). Then I tried their live chat(I have already described that in my previous posting).. and the next step was WHT.. I repeat - I really did not have any bad intentions to put them into a negative light. As a matter of fact go to http://resellerzoom.com/advanced-reseller.html and you'll see "Dedicated IP Address - Yes". There is nothing about "Addresses" there - I cannot see any reason why they do not have it stated there if they really do offer that? Now having posted it here everybody can see that they really DO OFFER 2 dedicated IP addresses with their advanced and premium plans. As you wrote - "my self admitted impatience could cost RZ some customers". Fair enough - now I guess it can also get them some new ones. This way I think it's square. Last edited by janims; 09-03-2005 at 11:53 PM.
Posted by crtvlynx, 09-04-2005, 12:59 AM
Everyone can also see that they suck for customer service and are here just for your money..I would understand them keeping my money if i used the service but keeping it just to be rude..well its rude! they will come up with the funniest excuses to keep your money and blind fold you with hidden fees such as this "overdue" charge for something i didnt even use, and CANCLED.
Posted by MyDigitalHost, 09-04-2005, 02:17 AM
I wasn't going to respond to you as you "hijacked" this thread, but I'm going to nevertheless. I have a reseller account with them. Everything that you've stated in your post is false. I can edit my accounts via WHM and I created packages set to "unlimited". http://www.treelimbcg.com/images/packages.jpg I can edit the skins from my cpanel using the "Skin Manager" logged in as "reseller". http://www.treelimbcg.com/images/skin_man.jpg Perhaps you're confusing RZ with someone else or perhaps you just don't know how to use what you say they don't have? I've been with RZ for at least 9 months and I've never been transferred from one department to another.
Posted by janims, 09-04-2005, 03:09 AM
Hi botchka, do you really have your reseller acount with ResellerZoom? I am thinking about signing up with them too. Can you post some of your urls? I wanna see how fast your site uploads at my end. Is treemlimbcg.com yours? Thanks.
Posted by Jumbuck, 09-04-2005, 03:10 AM
Sorry crtvlynx, but I have to agree with botchka Reseller Zoom are in a class above all other companies I've come across. Support effectiveness, speed and reliability of their servers and they allow their resellers to use all the space and bandwidth they pay for, unlike HostGator - as extensively dealt with in another thread on this board. I actually have three reseller accounts with Reseller Zoom, each is on a different server of theirs. I've been in the business since 1999 and have had reseller accounts with numerous hosts. And since I've been with RZ I actually manage to sleep at nights now. I host many high profile sites and can not afford to risk anything. In fact, if RZ weren't so damn good I'd have a dedicated server by now. I need my sites served fast and reliably, I also want to use all the space and bandwidth I pay for, and I want to have the normal full control over my hosted domains that you get with a proper (non-crippled) config of WHM/Cpanel. RZ is a serious hoster. I'm happy. Jumbuck
Posted by MyDigitalHost, 09-04-2005, 03:18 AM
Yes Janims that is my website. I'm working on a complete redesign as well as dedicating a lot more time to increasing my client base.
Posted by swflnetworks, 09-04-2005, 03:21 AM
I have to agree with botchka and Jumbuck on this one. I've had a small reseller with them for over 7 months now.. I've had more than one, but cancelled one and had it's accounts transferred to my current one a few months back. They transferred everything properly, Kiet did it for me within 5 minutes, even though he was very busy that night, due to an unrelated issue with one server at which a hard drive failed, and they spent over 24 hours trying to pull the data from the broken drive, and got everyone on that server set back up again.. By the way crtvlynx, have you read their policy? (Obviously not) IT SAYS THERE ARE NO REFUNDS, NO GUARANTEE OF UPTIME, ETC. If you'd have read that, you might have saved yourself the embarrassment now. I suggest you stop your bashing, because they only uncover facts that you've should have read before signing up with them in their policy. Also noting that you're selling damned similar packages, so I think any bashing you do, in the end run, benefits you, because it gets your name on their topic. Just sick.
Posted by Jumbuck, 09-04-2005, 03:39 AM
Well said ScreamingEaglePC. Jumbuck
Posted by swflnetworks, 09-04-2005, 03:45 AM
I just love people like crtvlynx. "I signed up but didn't read their policy, so now they are scamming me with "hidden fees" and Policy's (Fee's that are so hidden, they are on the TOS, the AUP, the Privacy Policy, in their knowledgebase, on their forums, I could go on and on..)." It's a suprise why fools don't read things anymore. They expect it to be like going to Wal-Mart and buying a Toilet Seat.. Walk in, pay, go out.. Nothing to read.. IT'S A CONTRACT! You're signing a freakin' contract. Wake up, crtvlynx.
Posted by janims, 09-04-2005, 04:00 AM
botchka - it looks good, it's damn fast (very good impression). What plan is your site hosted on - advanced or premium? Last edited by janims; 09-04-2005 at 04:12 AM.
Posted by MyDigitalHost, 09-04-2005, 09:39 AM
Advanced Plan
Posted by crtvlynx, 09-04-2005, 01:05 PM
Im not confusing them i have a 1 day old email prooving the facts buddy. Someone will just hav eto wait and see as the email i have is to o long to post here (30 emails long). and im selling my site as we speak.
Posted by kristella, 09-04-2005, 05:03 PM
Do you honestly think you have the right to be so rude to someone for asking a simple question? Grow up.
Posted by swflnetworks, 09-04-2005, 08:20 PM
Aparently you didn't read my post.. Just like you didn't read ResellerZoom's policy. You got caught by your own laziness. Plain and simple. Resellerzoom did everything by their policy. Just because you didn't read it, doesn't mean you get to go into fantasy land of what you think it should have said. You made your bed, now lie in it.
Posted by crtvlynx, 09-04-2005, 08:41 PM
I guess you didnt bother to read either did you. Without waiving any of its other rights under this Agreement, Hosting Zoom, Inc. offers to its Customers a 30-day money-back guarantee on fees for hosting services only (the 30-Day Guarantee). If for any reason you cancel your account by filling in the account cancellation form and submitting it to Hosting Zoom, Inc., within thirty (30) days of the beginning of your service, Hosting Zoom, Inc. will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you. see that... yea it says 30-day money back guarantee! haha. I'm still covered under the 30 days buddy.
Posted by swflnetworks, 09-04-2005, 10:56 PM
Depends on when you registered. As that "Money-back guarantee is new.. Or atleast it was from last month to now.
Posted by ioZoom, 09-04-2005, 11:48 PM
I have thoroughly reviewed your account and find that rarely does the person making the complaint post the complete facts. You had an outstanding balance due for an account that was cancelled 10 days AFTER renewal. According to our TOS, you must cancel your account BEFORE renewal or you will be liable for all charges incurred. I believe this is standard procedures for all companies in this industry. Instead of denying you a refund regardless of the fact that you had an outstanding balance due, I will give you an option to which this can be resolved to your satisfaction. Feel free to let me know at your earliest convienence and this will be taken care of.
Posted by swflnetworks, 09-04-2005, 11:52 PM
I personally wouldn't even do that. He's done the same to VARHosting, and other companies.. Tried their services, then dumped the company under the money-back guarantee.. Just check his post history. But if you think it's warranted, you're more than welcome to issue him resolution. It's your company and your choice after all.
Posted by crtvlynx, 09-05-2005, 12:31 AM
I did state that If you READ haha. People say I'm too lazy to read. If you read I canceled upon canceling you guys did not tell me about this over due or outstanding balance and I even asked you prior to canceling about it. So After I canceled I came back and still you guys did not WARN or even TELL me about this outstanding balance I owed (even after I asked in the live chat AGAIN). Instead you waited until I asked for my money back and POP here is this outstanding invoice I owe. And screaming the cancel was taken place the 2nd day after registering and it took them 1 or 2 days to complete it making it a total of 4 at the max. Also they claim the reason I didnt get my money back is because it was the same account BECAUSE I used the same registration info. OK so lets pretend its the same account. When looking at my account in the invoices guess what..there was no outstanding invoice waiting to be paid.
Posted by crtvlynx, 09-05-2005, 12:34 AM
ScreamingEaglePC this is alos only my 2nd or 3rd company. Ive been with turnkeyresellers.com for a long time and there was rough times durring the period but I still stayed and did not take advantage of Vara's money back guarantee or Turnkeys (Never did leave turnkey). Edit: and even if so I could do it a million times to a million companies and as long as its stated that I can get a money back guarantee im liable to get it as long as following their policies.
Posted by ioZoom, 09-05-2005, 12:45 AM
There is no pretending. The accounts belong to you. The reason why it didn't show when viewing your invoices was because when you signed up again, it created a new billing account. After we found out that the two accounts belonged to you, it was merged. The bottom line is you have an outstanding balance due that you don't want to make payment on because it was on another billing account even though you obviously own both accounts. Do you agree? I gave you an option and will await your reply so this can be resolved to your satisfaction. Thank you.
Posted by crtvlynx, 09-05-2005, 01:30 AM
As i said before i asked both in live chat and before i cancled before and the options are not really options 1.) You can either not pay the $12.95 balance that was outstanding on the previous account for which you are liable for and we'll send that balance to a collections agency and they will pursue collections on it and add on another maximum collections fee of not more than $50. Should you decide to not pay that balance, it will noted on your credit report giving you bad credit. Or.. 2.) I can refund the $12.95 back to your paypal account and leave the $12.95 on the previous account oustanding. option 1 I already paid the 12.95 with the refund you are currently withholding. and option 2 is the same thing except you give me the 12.95 and leave me oweing you 12.95 that will end up either me giving back or you taking it to the collections...
Posted by janims, 09-06-2005, 03:45 AM
No offends, guys - but can you start a new thread or something - this topic is getting kind of too far from dedicated IP addresses..

Add to Favourites Print this Article

Client Navigation

Useful Pages

Support Center

About 02link

02link provides enterprise hosting and server services at an amazing price. Don't see something that suits your needs? Get a free custom quote from one of our hosting experts.